Customer reviews from hp.com
HP - Pavilion Desktop - Intel Core i7-12700 - 12GB Memory - 512GB SSD - Snow white
Average customer rating
4.4
(1,620 Reviews)
Rating breakdown 1,620 reviews
5 Stars
1,119
4 Stars
268
3 Stars
86
2 Stars
43
1 Star
104
89%of customers recommend this product.
(
607 out of
680)
Customer Reviews for HP - Pavilion Desktop - Intel Core i7-12700 - 12GB Memory - 512GB SSD - Snow white
Posted by: Unhappy HP customer Mike
Verified Purchase:Yes
Not happy at all, when viewing any video the monitor starts to fade to yellow, then gets dark then goes bright white, then back to normal, over and over again. Definitely disappointing and feel I've been totally ripped off. My old desktop and monitor NEVER did this and cost so much less money than my new HP ...extremely unhappy HP
Response from hp.comBy Alexis, HP Care, July 19, 2023
Hi Mike,
I'm sorry to hear that you've been struggling with display issues on your monitor. I'd recommend checking out this link for troubleshooting assistance: https://support.hp.com/us-en/help/computer/display-touchscreen-issues
If that doesn't seem to do the trick, don't hesitate to reach out to the support team directly at support.hp.com
Alexis
HP Care
I'm sorry to hear that you've been struggling with display issues on your monitor. I'd recommend checking out this link for troubleshooting assistance: https://support.hp.com/us-en/help/computer/display-touchscreen-issues
If that doesn't seem to do the trick, don't hesitate to reach out to the support team directly at support.hp.com
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: Spammy0124
Verified Purchase:Yes
Fantastic desktop w/features of more expensive pc's. I-7 processor and more than enough disk space. Quick boot and startup. I should have bought it sooner.
Written by a customer while visiting hp.com
Customer Rating
5
From Windows 7 to Windows 11... a big jump!
on September 22, 2023
Posted by: SEC333
from Nampa, Idaho
Verified Purchase:Yes
I did tons of research before deciding on this computer, not only on which brand to buy, but everything it should include. I took into consideration the cost as well as the reasons I use it. I got it simply for personal use, not for business or gaming. I do lots of research on things I buy or have an interest in, or for a problem I want to solve. I love doing charts on Excel and I type recipes etc on Word. I also summarize the bible as I read it. That's mostly what I use the computer for. I am still adjusting to this one. I am almost 65 and not too tech savvy so this has been a great challenge for me. I hadn't been getting updates on my Windows 7 computer for years so everything is new and very frustrating. I know I will appreciate all the changes and new features overtime, so I am trying to be patient as I learn. I like having all the ports on the front of the computer to plug things into, as I have lots of things I plug in, including a microphone for voice typing, which is also new to me. I'm not real fond of the tiny slit that you stick your fingernail into to turn on the computer. I'm not sure what the purpose of that is. A regular, easy to press button would be nice. I expected this computer to be super-fast compared with my old one and so far, it is faster but not as fast as I was expecting. I have no doubt that I will appreciate all that it does, more and more the longer I use it and I don't expect to ever buy another computer. I hope this review helps you in some way.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Toledo
from Texas
Verified Purchase:Yes
Computer is not assembled well. Optic drive installed crooked. Starting button hard to make work and sometime requires many pushes. Have owned many HP desktop and laptop computers and this is not up to standards of the past.
Written by a customer while visiting hp.com
Posted by: reviewer 10
Verified Purchase:Yes
I am very happy with my purchase, and very thankful HP provides a desk top with a DVD drive. I hope they continue to offer the DVD option in a PC.
Written by a customer while visiting hp.com
Posted by: 5125677459
from Austin, TX
Verified Purchase:Yes
It didn't work, and the resulting return paperwork I got didn't work either.
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Alexis, HP Care, July 18, 2023
Hi there,
Sorry to hear that you've had some trouble with your desktop. If you are still in need of assistance, please don't hesitate to reach out to the support team at support.hp.com
Alexis
HP Care
Sorry to hear that you've had some trouble with your desktop. If you are still in need of assistance, please don't hesitate to reach out to the support team at support.hp.com
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: T.G.
Verified Purchase:Yes
I got it 4 months ago, and it just stopped recognizing the monitor and then stopped turning on all together. I'm already sending it back to be repaired.
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Thank you for having a cd reader since there are so many costumers still using them.
Value
4
Quality
4
Written by a customer while visiting hp.com