Customer reviews from hp.com
HP - Pavilion Desktop - Intel Core i7-12700 - 12GB Memory - 512GB SSD - Snow white
Average customer rating
4.4
(1,620 Reviews)
Rating breakdown 1,620 reviews
5 Stars
1,119
4 Stars
268
3 Stars
86
2 Stars
43
1 Star
104
89%of customers recommend this product.
(
607 out of
680)
Customer Reviews for HP - Pavilion Desktop - Intel Core i7-12700 - 12GB Memory - 512GB SSD - Snow white
Posted by: BobJ521
Verified Purchase:Yes
Does the job as expected, no problems or surprises. However, I have two gripes:
I don't care for the vertical orientation of the DVD drive. The way I am set up (and can't change) , the loading side faces away from me and is awkward to use. A horizontal drive would be easily accessed from either side.
I'm not a fan of the white color used -- it really stands out (in a bad way) with the rest of my equipment, furniture, and surrounding area. The keyboard colors are hard to read with poor contrast between white keys and gray characters. Characters should be black.
I don't care for the vertical orientation of the DVD drive. The way I am set up (and can't change) , the loading side faces away from me and is awkward to use. A horizontal drive would be easily accessed from either side.
I'm not a fan of the white color used -- it really stands out (in a bad way) with the rest of my equipment, furniture, and surrounding area. The keyboard colors are hard to read with poor contrast between white keys and gray characters. Characters should be black.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Old Rednecek
from Rural East Virginia on the Chesapeake Bay
Verified Purchase:Yes
I'm not a power user or gamer -- just a 75-yr-old guy who exchanges email, surfs the web for news, and maintains a couple of WordPress websites.
My old Windows 7 computer was giving me fits -- slow, slower, even slower; crashed.
Bought this one after a week of research and am very happy.
-- Ordering process was smooth.
-- Delivery was fast -- two days after order.
-- Set up was simple. I had saved my documents and photos to thumb drives, so, they moved over easily. I had five applications on CD that installed without a problem.
-- Ordering process was smooth.
-- Delivery was fast -- two days after order.
-- Set up was simple. I had saved my documents and photos to thumb drives, so, they moved over easily. I had five applications on CD that installed without a problem.
Really like MS Edge browser.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: namkam93
from Marietta, GA
Verified Purchase:Yes
The product I purchased works great. It is fast and quiet. The 2 TB drive is large enough for anything I will use the computer for. I did not rate it a 5 star because of the CD/DVD drive which I find to be flimsy and inconvenient. The vertical design means that if the computer is placed on your left, you can not see where the disk locking slot is. If I try to do it by feel the whole drawer seems to be unstable and requires you to stand up, use both hands and lock the disk in place. If you place the computer on your right, you can see the disk locking slot, but still have the feel that the drawer is not stable. Another issue is the 256GB SSD drive. I am not sure at this point if it is good or bad. The C drive is named windows and the D drive is named data, however every app you install goes to the C drive. Is there going to be a time when the drive needs more space to do what microsoft does during updates and installation?
I would recommend this to a friend!
Features
4
Performance
5
Written by a customer while visiting hp.com
Posted by: Funster
from Grass Valley, CA
Verified Purchase:Yes
I bought this and took two days to install programs. All the while it occasionally would freeze. Then it started crashing including the deadly blue screen. I returned this and had to buy a different product because it was out of stock. I am hesitant now to use HP computers especially if the new one needs a lot of work. The Pavilion required bios update on startup. Wow. Faulty production.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Alexis, HP Care, December 9, 2020
Hi there,
I'm sorry to hear that you've had a less than stellar experience thus far. I can assure you that we build our devices with the intention of providing a reliable experience for our customers, so I can imagine how disheartening situations like this can be. I want you to know that we are always here to help, so here are some suggestions, in case.
If you encounter any more trouble, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose any icon that applies to the problems you're having.
Alternatively, please get in touch with us for assistance via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
I'm sorry to hear that you've had a less than stellar experience thus far. I can assure you that we build our devices with the intention of providing a reliable experience for our customers, so I can imagine how disheartening situations like this can be. I want you to know that we are always here to help, so here are some suggestions, in case.
If you encounter any more trouble, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose any icon that applies to the problems you're having.
Alternatively, please get in touch with us for assistance via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Written by a customer while visiting hp.com
Customer Rating
1
Lots of issues with this computer! Not happy!
on January 6, 2022
Posted by: tjpatters
Verified Purchase:Yes
The computer loses the wifi connection every 15 minutes. I can't seem to fix it and it's driving me crazy. It also can't handle a lot of apps running without having a memory issue. I can't be productive on this computer and it's a big disappointment, especially for the cost of it.
This should have been a nice, fast computer but I don't like it at all.
Can I return it?
This should have been a nice, fast computer but I don't like it at all.
Can I return it?
No, I would not recommend this to a friend.
Features
2
Performance
1
Written by a customer while visiting hp.com
Posted by: Brandnewchick
Verified Purchase:Yes
Pleasantly surprised that the Optical Drive works. I knew there was a space for the Drive made available, however I was pleasantly surprised to find I could play a CD on it. This is the preferred method to back up my PC, rather than in the "Cloud." I don't like Windows 11 too much. It's intrusive and nosey. Some ok features but it will take me some time to get used to the new Windows OS.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Mike111111
from Chino Valley, Az
Verified Purchase:Yes
how do I contact HP ... can't find any way of contacting them. My new computer continually stops working and there doesn't seem to be any help available
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Mr Williams
Verified Purchase:Yes
I've had the system for about a month, and so far it's done well and I'm happy with it--but it does take more time to really know how well it will do. I'm running 20 copies of Excel to do calculations, so it's at its maximum, and the output is excellent, and the price of the system was also excellent. And while reading the reviews there was some confusion about whether it had a CD drive--mine does, which was essential for loading legacy programs.
Written by a customer while visiting hp.com