Customer reviews from hp.com
HP - Pavilion Desktop - Intel Core i7-12700 - 12GB Memory - 512GB SSD - Snow white
Average customer rating
4.4
(1,687 Reviews)
Rating breakdown 1,687 reviews
5 Stars
1,162
4 Stars
282
3 Stars
91
2 Stars
43
1 Star
109
89%of customers recommend this product.
(
634 out of
714)
Customer Reviews for HP - Pavilion Desktop - Intel Core i7-12700 - 12GB Memory - 512GB SSD - Snow white
Posted by: Anonymous
Verified Purchase:Yes
The computer works fine. My only complaint is my inability to know what to do with it. I'm 73 years old and when I buy an item like this, I expect an instruction book. There was none.
No, I would not recommend this to a friend.
Features
3
Performance
3
Written by a customer while visiting hp.com
Posted by: Sad Gamer
Verified Purchase:Yes
Installed Steam and Destiny 2. Freezes and fails to run despite numerous fixes, reinstalls and reboots. Very disappointed
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: O. Michael S.
from Milwaukee, WI
Verified Purchase:Yes
Because it is newer and has a higher processor I thought it would be faster and more efficient than my 2010 HP computer but it is not, so disappointing. Also I had to have one with a DVD player/rewrite but all of my home DVDs don’t play. The reason that I updated was to get a PC with Windows 11, but really regret this purchase. I would only recommend if it’s for a child younger than age 10.
Value
1
Quality
2
Written by a customer while visiting hp.com
Customer Rating
5
Had mostly everything I needed to replace a 2019 HP Pavillion Elite. Hard to find one that did.
on June 1, 2023
Posted by: Jakethecruiser
from North Jersey
Verified Purchase:Yes
So far so good. Internal optical drive, keyboard, and mouse are rather flimsy. I am using the old ones for the time being. Only time will tell.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from west seneca, ny
Verified Purchase:Yes
a lot of confusion in the file structure, plus media player is a bust....I had to go back to windows media player legay to get my 9500 songs and 3775 three stars to play. you should go back to WMP. And I had a terrible time working a couple nights to 5am to get the printer to work.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: livelifefull7
Verified Purchase:Yes
awesome computer
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
3
Works but the CD burner is flimsy & not durable.
on August 16, 2025
Posted by: Anonymous
from Walkertown, Kentucky
Verified Purchase:Yes
It works good for the routine tasks that I ask of it. However, I chose this model because it came with a CD burner. The CD ROM that came with this machine is a low quality fragile plastic spring loaded device like the cheap ones that used to come with laptops 25 years ago. It is not durable at all. Nothing like the quality one on my old H.P. Shameful cost cutting.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Judys printer
Verified Purchase:Yes
I was disappointed that I had to pay Microsoft for a the running system.
I would recommend this to a friend!
Written by a customer while visiting hp.com