Customer reviews from hp.com
HP - Pavilion Desktop - Intel Core i7-12700 - 12GB Memory - 512GB SSD - Snow white
Average customer rating
4.4
(1,687 Reviews)
Rating breakdown 1,687 reviews
5 Stars
1,162
4 Stars
282
3 Stars
91
2 Stars
43
1 Star
109
89%of customers recommend this product.
(
634 out of
714)
Customer Reviews for HP - Pavilion Desktop - Intel Core i7-12700 - 12GB Memory - 512GB SSD - Snow white
Posted by: SeaWa
Verified Purchase:Yes
The Windows 11 that came with it is a NIGHTMARE, after one has used W 7 or 10 !!!!!!!!!!!! HP did not offer a W 10 option.
Written by a customer while visiting hp.com
Posted by: anonymous1850
from New England
Verified Purchase:Yes
This device has been in my residence since the 27th of May. First I had problems with connecting to the internet (MY FAULT), now I am having problems with Microsoft 365, it is holding my files hostage until I give a credit card for a free trial.
Value
3
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
The TP01-3055xt Desk Top performed well out of the box. After installing programs and data, I ran the HP provided testing programs; no problems were found. I then manually tested all functions / components. All passed. This Desk Top met all of my expectations. It is a good value purchase.
Quality
5
Written by a customer while visiting hp.com
Posted by: Sheila K
from South Bend, IN
Verified Purchase:Yes
I love my new computer. I was a little intimidated by setting it up so I called my daughter over. Turns out it wasn’t that difficult. Everything I needed from my old computer transferred easily.
There are some great features I was missing in the old out dated system.
There are some great features I was missing in the old out dated system.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Very disappointed ctmr
from Texas
Verified Purchase:Yes
The computer will not go into sleep mode after put into sleep, always running. Have contacted HP and they will not respond. Their support department is not in this country and will not contact the customer to resolve the issue. Do not recommend
No, I would not recommend this to a friend.
Response from hp.comBy Alexis, HP Care, December 22, 2020
Hi there,
Sorry to hear that you've been having trouble getting a solution to the problem you're having. This certainly isn't the experience that we strive for with our customers, and I can certainly understand your frustration.
Here is a link to locate an HP Service Center near you which I hope will help to resolve the issue: https://support.hp.com/us-en/service-center
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, click here: https://support.hp.com/us-en/checkwarranty
Alexis
HP Care
Sorry to hear that you've been having trouble getting a solution to the problem you're having. This certainly isn't the experience that we strive for with our customers, and I can certainly understand your frustration.
Here is a link to locate an HP Service Center near you which I hope will help to resolve the issue: https://support.hp.com/us-en/service-center
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, click here: https://support.hp.com/us-en/checkwarranty
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: cindy2
Verified Purchase:Yes
I just purchased this computer 2 months ago and had do a system recovery 3 times. Wouldn't shut down three times. Wifi up and down (has internal). Programs don't work correctly.Getting all kinds of errors. Can't print from email. Purchased microsoft excel 2019 and having problems with that. Have to reboot several times a day. Errors with usb connections.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Alexis, HP Care, October 13, 2021
Hello Cindy,
Sorry to hear that there seem to be multiple concerns with your computer. Naturally, we would like for all of our customers to be happy with their purchases but can understand that this isn't always the case. Regardless, we appreciate you sharing your experience with us as it allows us to adjust our future product designs to better serve the needs of our customers.
A majority of issues can be resolved through troubleshooting diagnostic solutions. I'd recommend checking out this link for help: https://support.hp.com/us-en/help/diagnostics?category=computing
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Sorry to hear that there seem to be multiple concerns with your computer. Naturally, we would like for all of our customers to be happy with their purchases but can understand that this isn't always the case. Regardless, we appreciate you sharing your experience with us as it allows us to adjust our future product designs to better serve the needs of our customers.
A majority of issues can be resolved through troubleshooting diagnostic solutions. I'd recommend checking out this link for help: https://support.hp.com/us-en/help/diagnostics?category=computing
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: Dr. Lambert, Ph.d
from South Carolina
Verified Purchase:Yes
It is not as good as though it was.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: useless4me
Verified Purchase:Yes
I mainly use the computer for pictures b/c I volunteer for high schools and take pics for personal us.. When I put them on this computer, they appear with a red circle and and X in the middle=error. I talked to someone and they said the computer has wordpad which my old comuter had but files won't transfer properly. I hate this computer.
Value
1
Quality
2
Response from hp.comBy Alexis, HP Care, July 19, 2023
Hi there,
Sorry to read that you've been having some trouble with file transfer from your old system to the new one. If you have not yet spoken with someone from our support team, I'd recommend reaching out to understand what solutions you can discover. You can reach them anytime at support.hp.com.
Alexis
HP Care
Sorry to read that you've been having some trouble with file transfer from your old system to the new one. If you have not yet spoken with someone from our support team, I'd recommend reaching out to understand what solutions you can discover. You can reach them anytime at support.hp.com.
Alexis
HP Care
Written by a customer while visiting hp.com