Customer reviews from hp.com
HP - Pavilion Desktop - Intel Core i7-12700 - 12GB Memory - 512GB SSD - Snow white
Average customer rating
4.4
(1,685 Reviews)
Rating breakdown 1,685 reviews
5 Stars
1,161
4 Stars
282
3 Stars
91
2 Stars
43
1 Star
108
89%of customers recommend this product.
(
634 out of
713)
Customer Reviews for HP - Pavilion Desktop - Intel Core i7-12700 - 12GB Memory - 512GB SSD - Snow white
Posted by: Miss Jane
from San Antonio, Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] LOVE my new PC! It's swift response is Amazing! Replaced an aging HP, and so glad I did!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: SamsoniteGrey
from Toms River, NJ
Verified Purchase:Yes
I got this computer as an upgrade from a computer I have had for almost 10 years, also an HP. This computer had higher specs in every area. I was ok with the high price because of the improved functioning I would be getting.
Upon receiving the computer, I noticed the build quality was severely lacking. The case feels cheap. Regarding the performance quality, I am not completely satisfied, but not completely unhappy. I edit videos so I was hoping for increased power in that area. While the video rendered out very quickly, I had issues while editing saying the program couldn't open the audio because there was not enough memory available and to close some programs to allow it to open. The only other thing I had open at this time was an internet window. My old computer never gave me this warning, and it had less memory than this computer. When I opened task manager, I saw that the video program was running about 80% of the memory, which found absolutely ridiculous. I also play a computer game that takes up about 60% of the memory while running, which also surprises me, again because this computer has more memory than my previous one. The game has also crashed more in the two months I've had this computer than in the 10 years I had it on my previous one.
Overall, my impression is that while the computer is good when it comes to starting programs quickly, and downloading, rendering, and uploading, it not great for multitasking, which is frankly a big disappointment.
No, I would not recommend this to a friend.
Features
2
Performance
2
Response from hp.comBy Alexis, HP Care, August 29, 2021
Hi there,
Thanks very much for your detailed review. I'm sorry to hear that your purchase has been a disappointment. I can assure you that we always aim to make our customers happy with our products and can understand how upset you must be that this one is not living up to expectations.
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Computer is slow" to get started and see how you might reduce heat inside your computer and adjust how your computer uses memory resources.
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Thanks very much for your detailed review. I'm sorry to hear that your purchase has been a disappointment. I can assure you that we always aim to make our customers happy with our products and can understand how upset you must be that this one is not living up to expectations.
First, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose "Computer is slow" to get started and see how you might reduce heat inside your computer and adjust how your computer uses memory resources.
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: Anonymous
from Nebraska
Verified Purchase:Yes
I'm not a geek, but it has the speed and memory I need to stream, surf, Skype, download and word process. I like the compact size, as I keep it under my coffee table.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: BobRuss
from East Bay, CA
Verified Purchase:Yes
Pretty much what I expected. I like all of the USB ports. I was surprised I have used most of them. I had a HP all-in-one before and it took me a while to assemble all of the components (e.g. speakers, mic, etc.). But once done, it is all working smoothly.
I had a Windows 7, upgraded to Windows 10, machine. Some of my software was still on a CD, so it was great to have a CD/DVD player to install the software.
I also upgraded the RAM from 8 GB to 16 GB. Windows 11 is a RAM hog and I was using about 80% of my RAM with very few things open. The upgrade was easy and there are a number of You Tube instructions on how to make changes to the desktop. Thank goodness for that because the information on the HP site is sorely lacking.
The speed and boot up time is much improved over my former system. It took me six+ minutes to boot up before. Now it is about one minute.
The storage capacity is amazing. I still need to transfer over some files, but I have hardly touched the hard drive.
So, no issues so far.
I had a Windows 7, upgraded to Windows 10, machine. Some of my software was still on a CD, so it was great to have a CD/DVD player to install the software.
I also upgraded the RAM from 8 GB to 16 GB. Windows 11 is a RAM hog and I was using about 80% of my RAM with very few things open. The upgrade was easy and there are a number of You Tube instructions on how to make changes to the desktop. Thank goodness for that because the information on the HP site is sorely lacking.
The speed and boot up time is much improved over my former system. It took me six+ minutes to boot up before. Now it is about one minute.
The storage capacity is amazing. I still need to transfer over some files, but I have hardly touched the hard drive.
So, no issues so far.
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com
Posted by: Chriscraft
from Kansas City
Verified Purchase:Yes
I had the same HP desktop with the same specs, but after 8 years, I thought it needed more pep, so I ordered a new one and was glad it came in white. My entire desk area is white, which makes me feel inspired to get to work. I was glad to see that transferring my 91,000 files could be accomplished wirelessly with Carbonite. I'm getting used to the Windows 11 program and it's all systems go!
Written by a customer while visiting hp.com
Posted by: Lb0305
from South Dakota
Verified Purchase:Yes
[This review was collected as part of a promotion.] After much review we chose this computer due to the fact it has lots of memory, everything else I was looking for, and the cost when weighed out amongst the others was just the best way to go for the money.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Matt hp
Verified Purchase:Yes
Updated graphics driver per recommendation. Updated keyboard driver per recommendation. Updated windows per recommendation. Tried 3 Wireless keyboards and all make the screen black out when USB dongle plugged in.
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: RockingRobin69
from Denver
Verified Purchase:Yes
This is a very nice computer though I do wish it came in black. Besides all the storage & especially the media card reader, the dvd/writer was the main reason I purchased. Seems a lot of computer manufacturers are not installing them in their units. It should come with a Windows 11 for dummies because it is a whole different operating system compared to what I was using but if you keep plugging away at it, it will sink in. P.S. I still bought the book. .
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com