Customer reviews from LEGO
LEGO - Optimus Prime 10302
Average customer rating
4.2
(222 Reviews)
Rating breakdown 222 reviews
5 Stars
142
4 Stars
34
3 Stars
19
2 Stars
10
1 Star
17
82%of customers recommend this product.
(
182 out of
222)
Customer Reviews for LEGO - Optimus Prime 10302
Customer Rating
1
Missing and wrong bricks twice
on September 18, 2022
Posted by: Ahacool5
I have experience missing and wrong bricks twice, even though there are 2 more bags. The 1st missing part was received through the portal request, however the 2nd wrong bricks was declined even not my fault. I am so disappointed not to complete my Optimus Prime's fingers. It has a wrong shape of fingers in the bag 9. It is weird why Logo makes many mistakes nowadays.
No, I would not recommend this to a friend.
Response from LEGOBy Jane, LEGO® Customer Service, September 19, 2022
Thank you for letting us know about the issues you're having with your Optimus Prime set. We're sorry for the frustration and are here to help! Give us a call or chat at LEGO.build/Service-BV and we'll get it all taken care of for you!
Written by a customer while visiting LEGO
Customer Rating
1
Poor QA---missing parts and Poor play ability
on November 19, 2022
Posted by: EsquireMythicalMetalbeard
Bought the Optimus Prime set for our son who is an advanced builder. He quickly experienced many missing parts over 8 pieces needed to be sent. Once built, the Optimus Prime was not play worthy or show worthy unless you super glued things down. Avoid
No, I would not recommend this to a friend.
Response from LEGOBy Nelson, LEGO® Customer Service, November 21, 2022
We're sorry your son had missing pieces on his Optimus Prime set. It's super easy to get free replacement parts. Roll out to LEGO.build/BricksPieces-BV and we'll ship them to you. Please make sure that all the pieces of the set are pressed tightly together. Sometimes there may be a piece just a little off from where it should be. Feel free to reach out to us at LEGO.build/Service-BV if you need assistance!
Written by a customer while visiting LEGO
Customer Rating
5
A big step in an amazing direction
on June 9, 2022
Posted by: PeopledFool2910
I love Lego and Transformers so much so when I heard the rumors of Optimus Prime I was super excited. I am very fortunate to have this new set and it was a great experience! The legs were very boring to build but besides that I had a blast. I hope in the future we can expect a Megatron.
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
4
Awesome set
on June 9, 2022
Posted by: Demongles
My Optimus Prime was delivered a few days earlier which is awesome since Lego said to expect delays. The set has some awesome detail, I love gen 1. It could be a little cheaper, but I highly recommend this set!
I would recommend this to a friend!
Written by a customer while visiting LEGO
Customer Rating
3
Difficult transformation
on July 18, 2022
Posted by: OfficerSlipperyBalloon
Beautiful set but falls apart every time it’s changed.
No, I would not recommend this to a friend.
Response from LEGOBy Alina, LEGO® Customer Service, July 21, 2022
That's very strange and shouldn't be happening! If you'd like a hand troubleshooting the build or if you find that any pieces aren't holding together as they should, feel free to give us a shout at LEGO.build/Service-BV so we can help!
Written by a customer while visiting LEGO
Customer Rating
3
Looks nice, but be careful
on January 25, 2023
Posted by: Anyguy93
Looks nice, but has a few serious structural design flaws. The head pops off if you look at it the wrong way and the waist has separated on me twice, leading to rebuilds that took an hour+ each. If you get it, I advise build it, take some pictures, put it on a shelf and never touch it again.
I would recommend this to a friend!
Response from LEGOBy Chelsea, LEGO® Customer Service, January 26, 2023
Thanks for your review! That's not a prime situation! If you'd like a hand troubleshooting the build, give us a shout at LEGO.build/Service-BV so we can help!
Written by a customer while visiting LEGO
Customer Rating
3
Falls Apart When Moved
on July 22, 2023
Posted by: Alex
I am satisfied with the end result of the set (looks wise), but transporting and transforming this set is an absolute nightmare. Anytime you try to move a part of the figure it ends up falling off or causing something else to break apart. Doesn't transform like it should, needs to be more robust.
No, I would not recommend this to a friend.
Written by a customer while visiting LEGO
Customer Rating
3
Missing pieces
on December 29, 2023
Posted by: DirectorGoodChipmunk
Overall this was a nice build and it's transforming ability is great. I was very disappointed however that my set was missing four pieces, the most I have ever experienced. This really detracted from the experience and I was only able to poorly substitute three of the pieces with ones I had of similar size and shape. Those really stand out from the distinct color scheme. The fourth piece is one of the silver ones on a gas tank and I have nothing to put there so is just a gap. Lego is a premium product that usually delivers a premium experience. The most missing pieces I had previously experienced were one from two much larger sets but usually they are all present. I hope this specific set was an anomaly in terms of there having been four pieces missing.
I would recommend this to a friend!
Response from LEGOBy Jane, LEGO® Customer Service, December 29, 2023
We're sorry to hear your set was missing pieces and glad you let us know. Get in touch at LEGO.build/Service-BV and we'll get the parts you need requested right away!
Written by a customer while visiting LEGO