Customer reviews from LEGO
LEGO - Optimus Prime 10302
Average customer rating
4.2
(222 Reviews)
Rating breakdown 222 reviews
5 Stars
142
4 Stars
34
3 Stars
19
2 Stars
10
1 Star
17
82%of customers recommend this product.
(
182 out of
222)
Customer Reviews for LEGO - Optimus Prime 10302
Customer Rating
3
Underwhelming
on August 19, 2022
Posted by: ColdestTenaciousNoodle
At first glance, this build is amazing. It looks like a transformer. I had fun building every individual part of Optimus. However, once it came down to putting all the pieces together, the illusion fell apart. It seems every time I would touch it, whole sections would fall off. It’s very delicate. I’m not sure if I got a defective product but the pieces don’t snap and lock in place like I’m used to. The quality of the pieces that matter most for this build feel like it’s from a dollar store knock off of LEGO bricks in my honest opinion. This is the first time I have felt like I didn’t get my money’s worth from a LEGO product. Very disappointed.
No, I would not recommend this to a friend.
Response from LEGOBy Alina, LEGO® Customer Service, August 21, 2022
If your set seems like it's not very sturdy, the best thing to do is double-check your build. Sometimes there may be a piece just a little off from where it should be. You’ll also want to make sure that all the pieces are pressed tightly together. The quality of our toys is extremely important to us. Feel free to give us a shout at LEGO.build/Service-BV so we can have a closer look at your set and help.
Written by a customer while visiting LEGO
Customer Rating
1
Worst build ever - ENJOY the frustration
on August 11, 2022
Posted by: MisterSlowCrawley
After many many years of building sets, I can finally say I have one that I will NOT finish, and throw in a corner to collect dust. Each piece, weighing more than it should, barely holds on to the small body. Every time one appendage in connected, three random Lego fall off. I was on bag ten, connecting the jet pack, and the entire thing just completely fell into a bunch of pieces. The WORST set.
No, I would not recommend this to a friend.
Response from LEGOBy Jane, LEGO® Customer Service, August 12, 2022
We're sorry for the frustration building your set has caused and want to help. We'd love to hear from you at LEGO.build/Service-BV, so please give us a call!
Written by a customer while visiting LEGO
Customer Rating
4
About that plastic
on June 4, 2022
Posted by: CapLegoJr
Some of the plastic feel cheap. Holes are not aligned. And the box feel thin compared to other Lego box.
No, I would not recommend this to a friend.
Written by a customer while visiting LEGO
Customer Rating
1
Poor Quality
on July 30, 2022
Posted by: WizardTenaciousPsyclone
Really disappointed with this set.
There are multiple errors in the manual, first time I have ever seen this from LEGO.
Optimus’ head looks awful and I can’t believe this was the final result. His shoulders are off. His knees don’t bend. His proportions are off.
I would have gladly taken the removal of the axe, energizing cube, and jet pack if it meant the above issues could have been addressed.
And please do a better job of proofreading your manuals.
No, I would not recommend this to a friend.
Response from LEGOBy Alina, LEGO® Customer Service, July 31, 2022
We’re sorry to hear you’re not happy with your LEGO® set. We work hard to make sets that everyone can enjoy and your feedback helps us make them even better. We’ll share your comments with our design teams to help with future sets. Please feel free to contact us at LEGO.build/Service-BV, we'd be happy to help troubleshoot the build with you.
Written by a customer while visiting LEGO
Customer Rating
1
TERRIBe
on January 2, 2023
Posted by: Anonymous
I was letting it stand and they the WHOLE thing fell apart. It split in half and broke I will never be using lego again fix this.
I would recommend this to a friend!
Response from LEGOBy Henny, LEGO® Customer Service, January 3, 2023
This is certainly not how we want your icon to stand in robot mode! Let's fix this! Make sure that all pieces are pressed tightly together and double-check your building steps. Our brick experts are always happy to troubleshoot with you at LEGO.build/Service-BV.
Written by a customer while visiting LEGO
Customer Rating
3
Genius idea, poor execution
on June 26, 2022
Posted by: MachoPossum029
First set I didn't complete building because it kept falling apart. The lower torso and upper body were not well attached and could have done better with more reinforcement from the technics capabilities.
No, I would not recommend this to a friend.
Response from LEGOBy Jane, LEGO® Customer Service, June 27, 2022
We appreciate your feedback and will share it with our design team. Please feel free to give us a call at LEGO.build/Service-BV. We'd be happy to help troubleshoot the build with you!
Written by a customer while visiting LEGO
Customer Rating
3
Mr
on July 31, 2022
Posted by: DoctorFrillyRaisin
This is a great looking model. I would have like a build for my son and I to play. He is helping and learning on these bigger builds. Arms, legs fall off… torso splits in half top and bottom. Overall dissatisfaction and disappointment.
No, I would not recommend this to a friend.
Response from LEGOBy Jane, LEGO® Customer Service, July 31, 2022
We'd love to help troubleshoot the build for you and your son! Please get in touch at LEGO.build/Service-BV so we can take a closer look with you!
Written by a customer while visiting LEGO
Customer Rating
1
Not for play - Poor build quality
on August 18, 2022
Posted by: WigglyEmmet027
The torso of the body where the legs connect to lacks any rigidity. It is next to impossible to transition the model into the two configurations offered.
Just picking it up it falls apart (80% of the time).
This is by far our most disappointing build.
The red bricks supplied IMHO are out of specification. Nothing snaps together. Bricks just lay together (no snap) . Even with the interlocking of the bricks the build still falls apart. To much slop in the fit and finish.
If I could return it I certainly would. I am just outside a reasonable return window given this was purchased before all of our family summer vacations prior to the school year.
I hope this review helps in your decision. Statically displayed the model is esthetically poor. I think fans of the Transformers Franchise would be woefully disappointed.
No, I would not recommend this to a friend.
Response from LEGOBy Alina, LEGO® Customer Service, August 19, 2022
We're sorry you're having trouble keeping your set together. If you'd like a hand troubleshooting the build or if you find that any pieces aren't holding together as they should, feel free to give us a shout at LEGO.build/Service-BV so we can help!
Written by a customer while visiting LEGO