On the whole, the laptop probably is a good computer. It's the mouse that's the problem. I use an old fashion mouse because I've never been able to figure out the mouse pad. On my previous HP laptop there was an option to turn off the pad if there was a regular mouse in use. Now, I can't do that. Actually, I have two mice and neither one is under my control 100% of the time. I'm typing away on Word, and something gets highlighted reformatted or deleted. Good thing Control Z still works.
With no manual to help set up a new computer I had to learn all new settings. Now I still have no sound, was on in the beginning and now it disappeared. Also, I use two displays and nearly every time I open my computer it has reverted back to one display and I have to reset for two by going to the settings all over again. My 10 year old HP laptop worked better then this one!