Customer reviews from swann.com
Swann - Home Indoor/Outdoor PoE Wired 12MP UHD NVR Add-On Home Security Bullet Camera - White
Average customer rating
4.1
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
13
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
3
90%of customers recommend this product.
(
9 out of
10)
Customer Reviews for Swann - Home Indoor/Outdoor PoE Wired 12MP UHD NVR Add-On Home Security Bullet Camera - White
Customer Rating
5
All-in one home security system.
on September 28, 2022
Posted by: srulyny
from Brooklyn
Frequency of use:Daily
[This review was collected as part of a promotion.] This is a all-inclusive home security system.
Once setup this gives me the best piece of mind knowing my house is always secured and being recorded.
The quality of these cameras are next level and the clarity of the images (even by night) and sound makes for great recordings.
Can easily back to my own online storage.
Works great with my google device as well.
Clear 2 way audio is amazing as I can scare off anyone who doesn't belong lurking around even before the make trouble.
Once setup this gives me the best piece of mind knowing my house is always secured and being recorded.
The quality of these cameras are next level and the clarity of the images (even by night) and sound makes for great recordings.
Can easily back to my own online storage.
Works great with my google device as well.
Clear 2 way audio is amazing as I can scare off anyone who doesn't belong lurking around even before the make trouble.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , October 4, 2022
Hello srulyny,
Thank you for reaching out to us and sharing your positive feedback on our Swann 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Response from swann.comBy LV, Customer Support , July 19, 2023
Thank you for sharing your positive feedback. LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
3
Distinguish between humans and animals
on October 14, 2023
Posted by: Bob2777
Hi, do the 12MP Enforcer Bullet Cameras distinguish between animals (eg a pet dog) vs a human?
Response from swann.comBy LV - Swann Team, October 17, 2023
Hello Bob2777,
This system includes True Detect technology which detects heat. When on the highest True Detect Motion Sensitivity settings. More intense heat sources (e.g. vehicles) may detect a little further away and less intense heat sources (e.g. pets/small animals) may need to be a little closer before they are detected. The range/sensitivity of the motion sensor can be adjusted via the True Detect Motion Sensitivity settings bar in the app. The Smart Alerts feature which specifically detects pets, vehicles, and people is only available for our WiFi devices with a Secure Plan +. For further assistance, click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Hope that helps.
LV - Swann Team
This system includes True Detect technology which detects heat. When on the highest True Detect Motion Sensitivity settings. More intense heat sources (e.g. vehicles) may detect a little further away and less intense heat sources (e.g. pets/small animals) may need to be a little closer before they are detected. The range/sensitivity of the motion sensor can be adjusted via the True Detect Motion Sensitivity settings bar in the app. The Smart Alerts feature which specifically detects pets, vehicles, and people is only available for our WiFi devices with a Secure Plan +. For further assistance, click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Hope that helps.
LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Bhavin
Verified Purchase:Yes
Nice outcomes. Perfect resolutions. Just love the motion capture functionality.
Response from swann.comBy LV - Swann Team, December 28, 2023
Hello, Bhavinghank. Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your review gives us more insight into the things we have done correctly to improve your sense of security. We hope you continue enjoying all the great features the system offers. If you need assistance with your product, please click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We thank you for being a Swann customer.
LV - Swann Team
https://support.swann.com/s/
We thank you for being a Swann customer.
LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
5
Nice clear cameras and voice, sirens and microphone to talk to people. Easy to operate and very clear playback. Such a good system
on October 10, 2024
Posted by: Koos
Verified Purchase:Yes
Very nice easy system to install and operate.
Response from swann.comBy LV - Swann Team, October 10, 2024
Hello Koos,
Thank you for your review! We're thrilled to hear you're enjoying the clear cameras, microphone, and easy playback. It’s great to know you're happy with the system! If you ever need assistance, feel free to contact us at tech@swann.com.
We appreciate your support!
LV - Swann Team.
Thank you for your review! We're thrilled to hear you're enjoying the clear cameras, microphone, and easy playback. It’s great to know you're happy with the system! If you ever need assistance, feel free to contact us at tech@swann.com.
We appreciate your support!
LV - Swann Team.
Written by a customer while visiting swann.com
Customer Rating
5
New NVR to Replace DVR
The new NVR was easy to install, especially the cabling system.
Very happy with the quality of the 12MP cameras and the size of 4TB hard drive.
I would recommend this CCTV System to home and office users.
on November 13, 2024
Posted by: RayB1
Verified Purchase:Yes
Up Grade to NVR
Response from swann.comBy LV, Swann Team, November 14, 2024
Hello RayB1,
Thank you for sharing your feedback! We are glad you are happy with your Swann purchase.
If you ever need assistance, feel free to contact us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Thank you for sharing your feedback! We are glad you are happy with your Swann purchase.
If you ever need assistance, feel free to contact us at tech@swann.com.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com