Customer reviews from swann.com
Swann - Home Indoor/Outdoor PoE Wired 12MP UHD NVR Add-On Home Security Bullet Camera - White
Average customer rating
4.1
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
13
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
3
90%of customers recommend this product.
(
9 out of
10)
Customer Reviews for Swann - Home Indoor/Outdoor PoE Wired 12MP UHD NVR Add-On Home Security Bullet Camera - White
Customer Rating
4
Pretty good!
on August 6, 2022
Posted by: YouY
from NY
Frequency of use:Daily
[This review was collected as part of a promotion.] This is the 2nd wired security system that I use. The first one was installed by a professional, so when setting up this system, it took me sometime to do so…what I like about it is that those cameras are very good quality, metal feel, and heavy. The system offers quite a few good features that my old one didn’t have, like two way communication, record audio, more importantly, the camera image quality, which is way better. (Some other features need more time to figure…) The app is pretty amazing. You can do everything through the app. I find the sirens kind of annoying (too loud) since the place where I live is quite peaceful and quiet, so I disabled it. Overall it’s a pretty good security system.
I would recommend this to a friend!
Response from swann.comBy Customer Service , August 29, 2022
Hello YouY,
Thank you for reaching out to us and sharing your positive feedback on our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and is greatly appreciated. Long term our support team will continue to launch updates to the firmware and application to help further improve your experience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and is greatly appreciated. Long term our support team will continue to launch updates to the firmware and application to help further improve your experience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Beautiful Resolution
on August 8, 2022
Posted by: HicksRA
from Fort Worth TX
[This review was collected as part of a promotion.] I got this system to upgrade/replace a ten year old security system on my house. The old system was 750p and was decent for daytime surveillance but was almost worthless for nighttime viewing. Let’s face it, most of the reasons you need surveillance for occur at night and my neighborhood has had a lot of problems with car break-ins and other thefts at night. The old system was so dark and grainy, it was almost useless.
I was amazed at the clarity and resolution of this new system. It makes nighttime views as good as daytime.
I’m no professional, but found everything pretty easy to set up and get going on my own.
If you’re looking for a superior security system, this is a good choice.
Highly recommended.
I was amazed at the clarity and resolution of this new system. It makes nighttime views as good as daytime.
I’m no professional, but found everything pretty easy to set up and get going on my own.
If you’re looking for a superior security system, this is a good choice.
Highly recommended.
I would recommend this to a friend!
Response from swann.comBy Customer Service , August 29, 2022
Hello HicksRA,
Thank you for reaching out to us and sharing your positive feedback on our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and is greatly appreciated. Long term our support team will continue to launch updates to the firmware and application to help further improve your experience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and is greatly appreciated. Long term our support team will continue to launch updates to the firmware and application to help further improve your experience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Excellent security system from Swann
on August 11, 2022
Posted by: Sdiwan
from Brandon FL
Frequency of use:Daily
[This review was collected as part of a promotion.] This is one of the best security systems in the market at the moment. The best part is I get to choose what kind of alerts I want. I certainly don't want an alert for cloud shadow over passing my house or a cat in front of the camera and me or my family member in and around the house. This is one of the best features I liked about this security system that it has a facial recognition option. The cameras are powered by an ethernet cable, so I do not have to worry about changing batteries at all. My security system 4 cameras 8 channels 12 MP Pro Enforcer NVR came with 4 60 feet-long ethernet cables which were long enough to wire them through the attic from each corner of my house. In my opinion, this is designed very thoughtfully. It's a one-time investment and no subscription is needed for storing the videos, it comes with 2TB of storage locally and best of all it can capture 4K videos.
I would recommend this to a friend!
Response from swann.comBy Customer Service , August 29, 2022
Hello Sdiwan,
Thank you for reaching out to us and sharing your positive feedback on our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Customer 1
Verified Purchase:Yes
I have many cameras from Swann, this one is the worst, I would not recommend.
Response from swann.comBy LV - Swann Team, July 2, 2024
Hello Customer 1,
We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue.You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV-Swann Team
We are sorry to learn you are experiencing issues with your product. Based on the information you provided we suggest you contact our support team who can help you troubleshoot the unit, optimize settings, and offer solutions for your particular application. Please have your internet upload and download speeds ready for your support team to help isolate the issue.You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Nice system
on August 6, 2022
Posted by: stangboy2004
from SC
Frequency of use:Daily
[This review was collected as part of a promotion.] This is a very well made Security system. I really like that this set came with 4 cameras which easily covered my entire outside barrier. Setup was pretty simple once I figured out where to install it all. The Ethernet chords come with plenty of footage and I did not have to worry about it tugging on anything. Once everything was plugged in and set up, it was good to go! I really like the flood light when it picks up someone and I really like that it has the red and blue lights to scare off anyone that does not belong here. 2 TB hard drive lets me feel more comfortable that I have plenty of footage I can always go back to. Clarity of the feed is pretty clear but with a tad bit of buffer when I try and go live but it is not too bad.
I would recommend this to a friend!
Response from swann.comBy Customer Service , August 29, 2022
Hello Stangboy2004,
Thank you for reaching out to us and sharing your positive feedback on our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and is greatly appreciated. Long term our support team will continue to launch updates to the firmware and application to help further improve your experience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and is greatly appreciated. Long term our support team will continue to launch updates to the firmware and application to help further improve your experience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Mario-zyebak
Verified Purchase:Yes
Overall, the cameras quality is pretty good during the day and night view as well. The only issue I would say is that when using the Swann app on an Android device, it's really difficult to see the live stream, and it delays from the live view. Also, the app stops and logs me out from the account, so I have to sign in again.
Response from swann.comBy LV - Swann Team, December 10, 2023
Hello Mario-zyebak,
Thank you for reaching out to us and sharing your feedback on our Swann System. Your review gives us more insight into the things we have done correctly and tells us where there might be room for improvement. In the meantime, we suggest that you reach to our technical support department to ensure that all the settings are set up to provide you with the best possible experience and assist you if there are any other issues.
https://support.swann.com/s/
Your feedback and satisfaction is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your feedback on our Swann System. Your review gives us more insight into the things we have done correctly and tells us where there might be room for improvement. In the meantime, we suggest that you reach to our technical support department to ensure that all the settings are set up to provide you with the best possible experience and assist you if there are any other issues.
https://support.swann.com/s/
Your feedback and satisfaction is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
12MP so much clearer than 4K
on May 24, 2022
Posted by: DJS25
I was surprised at the difference going from 4K to 12MP makes. I can now zoom in on entrance of my driveway and see my mailbox, which always was a bit pixelated. I'm planning to upgrade another 2 of my 4K cameras to 12MP now.
Response from swann.comBy Customer Service , June 6, 2022
Hello DJS25,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Easy to set up
on August 6, 2022
Posted by: Bers
from Las Cruces
[This review was collected as part of a promotion.] Very much enjoying our new camera and security system. It was very easy and quick to set up. What took the most time was running the wires. It is pretty good video quality but not the best I have seen. It has a lot of good options and settings and I would definitely recommend this system for anyone who wants to secure their house.
I would recommend this to a friend!
Response from swann.comBy Customer Service , August 29, 2022
Hello Bers,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your brief and honest feedback gives us insight into the things we have done correctly to help improve your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our Swann System. Your brief and honest feedback gives us insight into the things we have done correctly to help improve your sense of security. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ask our team for more information on our extended warranties with our Secure Plus Plans. Your feedback is important to us.
https://us.swann.com/swann-security-subscription/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com