Customer reviews from swann.com
Swann - Home Indoor/Outdoor PoE Wired 12MP UHD NVR Add-On Home Security Bullet Camera - White
Average customer rating
4.1
(23 Reviews)
Rating breakdown 23 reviews
5 Stars
13
4 Stars
5
3 Stars
2
2 Stars
0
1 Star
3
90%of customers recommend this product.
(
9 out of
10)
Customer Reviews for Swann - Home Indoor/Outdoor PoE Wired 12MP UHD NVR Add-On Home Security Bullet Camera - White
Customer Rating
3
Great Picture, limited options
on August 8, 2022
Posted by: BigDaddy
from Quad Cities, IA
Frequency of use:Daily
[This review was collected as part of a promotion.] The entire set up process was fairly simple and I am very happy with the quality of the video from these cameras including the night vision. Even if it is very dark outside, the night vision works great. I like that these are powered via ethernet, but at the same time can be kind of a hassle as everything needs to feed back to a central plug in point. This made it a challenge with the ethernet cables running through the house. The one feature I really wish this had was the ability to block out or ignore some of the motion in the field of view of the camera. For example, the camera on the front of the house has the street in view of the camera and every time a car goes by it sets off the motion notification and I really only want it to go off when someone is in my yard or front door.
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Customer Rating
5
A outstanding complete kit
on August 7, 2022
Posted by: SeeingClearly
from AZ
Frequency of use:Daily
[This review was collected as part of a promotion.] This NVR and 4k cameras comes complete with everything needed to install and fine tune the system. The picture quality from the cameras is outstanding day or night and is clear even when zoomed in a good amount. The system setup wizard gets you up and going in minutes and the options to turn not only the spot light on or off but the inforcer lights and siren too. The user interface is well laid out and easy to navigate and full of adjustable features to fine tune the system. The app is easy to link to the NVR and lets you keep a eye when away along with sending alerts when the system is tripped. I replaced a wireless system with this one and running the wire to each camera is well worth the time and effort in both the quality of video and the lag free viewing and alerts. The night picture is from my backyard with no other light sorce but the ir from the camera and some moon light.
I would recommend this to a friend!
Response from swann.comBy Customer Service , August 29, 2022
Hello SeeingClearly,
Thank you for reaching out to us and sharing your positive feedback on our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
3 out of 4 cameras didn’t work
on June 11, 2022
Posted by: Very Disappointed
I bought this system and 3 of the 4 cameras didn’t work out of the box. One camera doesn’t work at all.the other 2 don’t have any audio.
The app is aweful to use and like something from 20 years ago.
I wouldn’t buy this product if I had my time again
The app is aweful to use and like something from 20 years ago.
I wouldn’t buy this product if I had my time again
Response from swann.comBy Josh V., Customer Service , June 28, 2022
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. Based on the information provided, is it possible that the system has not been properly set up. Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Outside of this timeframe, we are unable to process a replacement free of charge. We would like to know more about what we can improve on our application. Please let us know by leaving a review on Google Play and/or the Apple Store. Long term our support team will continue to launch updates to the application to help further improve your experience. If you have not already, contact a member of our warranty department to process your warranty request on the damaged cameras. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. Based on the information provided, is it possible that the system has not been properly set up. Swann offers a one-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. Outside of this timeframe, we are unable to process a replacement free of charge. We would like to know more about what we can improve on our application. Please let us know by leaving a review on Google Play and/or the Apple Store. Long term our support team will continue to launch updates to the application to help further improve your experience. If you have not already, contact a member of our warranty department to process your warranty request on the damaged cameras. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Not very good!
on October 28, 2022
Posted by: DaveAB
Recently purchase and I'm not impressed. Hard to set up, didn't work and overall poor quality!
Response from swann.comBy Josh V., Customer Service , November 2, 2022
Hello DaveAB,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Enforcer™ 12MP Heat & Motion Sensing IP Add-on Bullet Camera. Based on the information provided, there may be many variables that contribute to the issues you are experiencing. We would like to make sure we have done everything possible to help further assist you. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Enforcer™ 12MP Heat & Motion Sensing IP Add-on Bullet Camera. Based on the information provided, there may be many variables that contribute to the issues you are experiencing. We would like to make sure we have done everything possible to help further assist you. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Excellent CCTV camera equipment
on July 24, 2024
Posted by: Tudor
Recent purchase to replace a camera. Excellent quality pictures produced.
Response from swann.comBy LV - Swann Team, July 25, 2024
Hello Tudor,
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Thank you for reaching out to us and sharing your positive feedback on our Swann System. We hope you continue enjoying all the great features the system offers.
Your feedback is important to us.
LV - Swann Team
Written by a customer while visiting swann.com
Customer Rating
5
Amazing Security System
on July 14, 2022
Posted by: Robert P
I purchased this system along with additional cameras a little over a month ago and it's exceeded my expectations. I just had to get my Electrician to install PoE ports where I wanted to strategically place the cameras. The setup was very straightforward. I have already setup the face and vehicle detection for my family and love these features. All components worked straight out of the box. The clarity is out of this world!! From my experience I would not hesitate to recommend this product to my family and friends.
Written by a customer while visiting swann.com
Customer Rating
5
So far it’s great
on August 7, 2022
Posted by: Jdr78
[This review was collected as part of a promotion.] I have the Swann - 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System and so far we are loving it. We get to see the armadillos tearing up our yard now. Took about 4 to 5 hours to install because we wanted to get the perfect spot for all the cameras. The picture is very clear. But so far it works very well and hopefully we won’t have to use it for the worst.
I would recommend this to a friend!
Response from swann.comBy Customer Service , August 29, 2022
Hello Jdr78,
Thank you for reaching out to us and sharing your positive feedback on our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Swann outdoes itself again! This is wonderful!
on August 8, 2022
Posted by: jackson 155
from Fargo, ND
[This review was collected as part of a promotion.] So I am using this Swann security camera system in a rental unit of mine where the tenants had asked if I had a security system installed. While it wasn’t a dealbreaker, the tenants were ecstatic when I told them I was going to be installing a Swann product.
Having a Swann system in my own home, I knew exactly what kind of quality I would be getting. I love that I can be alerted when recordings are triggered with technology like customizable face recognition as well as person and vehicle detection. I love the fact that this unit comes with the ability to see color at night as well as the flexibility of the NVR system to expand the system as needed down the road. The internal storage hard drive is massive add could easily store weeks if not months of footage before having to override older ones.
The Swann name has always been synonymous with quality add I knew exactly what I was getting when I picked up this additional unit for my tenants. With all the other names and home security out there, I would absolutely pick a Swann system again!
Having a Swann system in my own home, I knew exactly what kind of quality I would be getting. I love that I can be alerted when recordings are triggered with technology like customizable face recognition as well as person and vehicle detection. I love the fact that this unit comes with the ability to see color at night as well as the flexibility of the NVR system to expand the system as needed down the road. The internal storage hard drive is massive add could easily store weeks if not months of footage before having to override older ones.
The Swann name has always been synonymous with quality add I knew exactly what I was getting when I picked up this additional unit for my tenants. With all the other names and home security out there, I would absolutely pick a Swann system again!
I would recommend this to a friend!
Response from swann.comBy Customer Service , August 29, 2022
Hello Jackson 155,
Thank you for reaching out to us and sharing your positive feedback on our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and is greatly appreciated. Long term our support team will continue to launch updates to the firmware and application to help further improve your experience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our 4 Camera 8 Channel 12MP Pro Enforcer™ NVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us and is greatly appreciated. Long term our support team will continue to launch updates to the firmware and application to help further improve your experience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com