Customer reviews from epson.com
Epson - Expression Premium XP-800 Small-in-One Wireless Photo All-In-One Printer
Average customer rating
3.7
(530 Reviews)
Rating breakdown 530 reviews
5 Stars
236
4 Stars
112
3 Stars
49
2 Stars
35
1 Star
98
70%of customers recommend this product.
(
369 out of
530)
Customer Reviews for Epson - Expression Premium XP-800 Small-in-One Wireless Photo All-In-One Printer
Customer Rating
2
Epson XP-800 Small-in-one printer
on September 1, 2013
Posted by: Poorboy5764
from Texas
I took the first one back within the first month due to poor printing out of the 273xl black printer cartridges. The store replaced the printer with no problems. I have now used the second printer for about 8 months and I am NOT very happy with it either. The printer was easy to setup, but that is where everything stops. The printer uses way to much ink! The ink cartridges dry out way to fast even the ones purchased from the online epson store. Then to do a head cleaning to try to get the printer working again you can just sit and watch the ink levels go down fast with each head cleaning. Will NOT go with this brand printer again!
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
3
on October 30, 2013
Posted by: box48
from IN
Had to replace because black ink head did not work.
Have to change IP address everytime after a power outage occurs.
Have to change IP address everytime after a power outage occurs.
I would recommend this to a friend!
Written by a customer while visiting epson.com
Customer Rating
1
Won't print Black
on November 21, 2013
Posted by: Anonymous
from Allentown, PA
After the first 5 uses, this printer stopped printing black. Both Black and photo black cartridges are full; however it will not print anything with black ink.
I have reinstalled it 3 times now and after the test page, it will not print black text. I am totally frustrated with this model.l
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
1
ABSOLUTE JUNK!!!! DON'T BUY!!!
on January 19, 2014
Posted by: DISAPPOINTED
from TROY, PA
I HAVE BEEN AN IT PERSON FOR 20 YEARS AND OPERATE A COMPUTER SHOP OUT OF MY HOUSE SO I SETUP AND USE A LOT OF PRINTERS.
I PURCHASED ONE OF THESE FOR MY DAUGHTER TO TAKE TO COLLEGE. IT WORKED GREAT UNTIL THE BLACK INK RAN OUT(ABOUT 3 MONTHS). I REPLACED INK CARTRIDGE AND AFTER SEVERAL HEAD CLEANINGS THE PRINTER QUIT RECOGNIZING THE CARTRIDGE. I CONTACTED EPSON AND THEY SENT ME OUT A REFURBISHED ONE, ALL SCRATCHED UP. I INSTALLED THE CARTRIDGES AND PRINTED THE NOZZLE CHECK, ONLY 1/2 OF THE BLACK PRINTED. DID HEAD CLEANING ANF NEXT TIME ONLY ONE SMALL LINE OF BLACK PRINTED. ATTEMPTED 2 MORE CLEANINGS, PART WAY THRU 2ND CLEANING PRINTER BEEPED AND SAID IT COULDN'T RECOGNIZE THE BLACK CARTRIDGE.
IT'S DID THE SAME THING AS THE ORIGINAL ONE. I HAVE BEEN USING EPSON PRODUCTS RELIGIOUSLY FOR OVER 20 YEARS(AT WORK AND HOME) AND CAN TELL YOU THIS MODEL IS JUNK!!
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
1
Bad choice
on January 22, 2014
Posted by: mateng
from Burnsville, MN
I bought this because it was top rated by Consumer Reports.
One of the first jobs was to print a photo. I could not get the printer to print via the rear paper port. Had to use the top tray. Even so, the result had some undefined distortion on one edge.
After a few successful print jobs, the printer malfunctioned and missed lines in the black ink. I tried cleaning the heads twice. Although there was improvement, some jets were still non functioning. Was this a sign of bad experiences to come? I had only printed less than 20 pages.
I had it with this printer and it went back to the seller for a refund.
Very poor choice.
One of the first jobs was to print a photo. I could not get the printer to print via the rear paper port. Had to use the top tray. Even so, the result had some undefined distortion on one edge.
After a few successful print jobs, the printer malfunctioned and missed lines in the black ink. I tried cleaning the heads twice. Although there was improvement, some jets were still non functioning. Was this a sign of bad experiences to come? I had only printed less than 20 pages.
I had it with this printer and it went back to the seller for a refund.
Very poor choice.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
1
About ready to junk it after 6 months
on April 5, 2014
Posted by: ChevotaGuy
from SF Bay Area, CA
Like so many other reviews, this printer DRINKS ink. I would stay away from this one. The nozzles keep clogging and cleaning drains the ink even faster. I've had Epson printers and scanners for years, but this XP-800 has to go.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
1
Easily the worst printer I've ever owned
on May 26, 2014
Posted by: tomlj
from San Francisco, CA
At home and work, I've owned and used at least ten printers over the years, including the Artisan 800, which I really like. But this XP-800 is easily the worst. I figure I've had maybe 30 decent pages printed by now, and I just bought my third black ink cartridge, which doesn't work. The first one didn't work, so I bought another cartridge, which did work. It was used just a little bit, when I had to go away and leave it for a year (putting myself out of warranty). Upon return, a few pages were printed fine. But then the message that ink cartridge is not recognized. But purchased one is not recognized either after it is installed. So, I guess I'll buy one more cartridge to try before I throw this XP-800 into the garbage where it belongs.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com
Customer Rating
1
So Much Ink
on November 23, 2015
Posted by: Unsatisfied
I have owned this printer for a few years now, ever since I moved out to college. The quality of printing is satisfactory and the time it takes is not too bad. However, like other reviews have mentioned, this printer uses so much ink. As a poor college student, ink is not cheap, and this printer requires me to buy new cartridges all the time. I usually only print in black ink, so I would understand the occasional need for new black ink, but even the color ink needs to be replaced alarmingly often. Unfortunately I do not have the funds to buy a new printer at the moment, and I am often forced to pay for printing at my university, even though I have a printer at home. If you are looking for a quality and low-cost printer, do not buy this one.
No, I would not recommend this to a friend.
Written by a customer while visiting epson.com