Customer reviews from Samsung US
Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
1,043
4 Stars
178
3 Stars
38
2 Stars
11
1 Star
27
44%of customers recommend this product.
(
16 out of
36)
Customer Reviews for Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Customer Rating
2
Problematic
on August 23, 2022
Posted by: Disappointed
[This review was collected as part of a promotion.] The TV keeps disconnecting from WiFi. When I turn it off it sometimes turns back on by itself. Very disappointed with this TV.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, August 23, 2022
Hi Disappointed,
Thank you for sharing your experience with Wi-Fi connectivity on your Q60B TV. This may be caused by a network issue. You might want to go through these steps to check your network connection:
1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
Sometimes, connected Smart devices send abnormal "power on" signals through the wireless network that triggers the TV to turn itself on. If you do not want this function, navigate to Menu > Settings > All Settings > Connection > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the TV continues to turn on by itself continuously, please call Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for sharing your experience with Wi-Fi connectivity on your Q60B TV. This may be caused by a network issue. You might want to go through these steps to check your network connection:
1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
Sometimes, connected Smart devices send abnormal "power on" signals through the wireless network that triggers the TV to turn itself on. If you do not want this function, navigate to Menu > Settings > All Settings > Connection > Network > Expert Settings > Power On with Mobile, and turn the setting off.
If the TV continues to turn on by itself continuously, please call Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Sharp Crystal clear Picture
on August 23, 2022
Posted by: Mom3boys
[This review was collected as part of a promotion.] I have had a samsung TV since the massive big boxy ones. But I never thought they would evolve into this amazingly clear picture they are now. I love my TV. It has been great for watching House of Dragon and darker shows and movies with dark scenes. I can see them clearly even in the day. 10/10 recommended this Tv.
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung TV
on August 23, 2022
Posted by: BigScreen65
[This review was collected as part of a promotion.] It is a great TV. Been very happy with it. Only negative is how long it takes to connect the wifi signal.
Written by a customer while visiting Samsung US
Customer Rating
5
Cinematic Quality ay Home
on August 23, 2022
Posted by: HuskerDan
[This review was collected as part of a promotion.] This is the TV in our main entertainment room, Movies, Sports, and I'm an avid PC Gamer and play games on it as well, it shines for everything. What is especially impressive is how well it does the dark colors all the way to deep blacks. I thought I would have to buy a OLED to get that result. There is nothing you want your TV to do that this set doesn't.
Written by a customer while visiting Samsung US
Customer Rating
4
Overall A Good TV
on September 23, 2022
Posted by: EzzieTV
[This review was collected as part of a promotion.] Overall I would say this a pretty good value for the money. Only complaints is its a bit slow responsiveness wise and you can turn off the ads when you turn on the tv.
Written by a customer while visiting Samsung US
Customer Rating
4
system a little slow
on September 24, 2022
Posted by: Leousa
[This review was collected as part of a promotion.] reasonable image, very slow system, when used with the stand it is tilted backwards, very good remote control, excellent quality
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, September 26, 2022
Leousa,
Thank you for your feedback on Samsung's Q60B TV. Please know that the TV stand was solidly designed and extensively tested for stability.
To ensure your TV is fully optimized, please make sure you’ve got the latest firmware updates installed. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for your feedback on Samsung's Q60B TV. Please know that the TV stand was solidly designed and extensively tested for stability.
To ensure your TV is fully optimized, please make sure you’ve got the latest firmware updates installed. You can check this by going to: Home > Menu > Settings > Support > Software Update > Update Now
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Hands Down CRISPIEST TV Ever Made!
on September 24, 2022
Posted by: maez91
[This review was collected as part of a promotion.] I'm a newlywed and new homeowner and my wife and I decided on this specific model when we started furnishing our home. I would have gladly spent 2x the amount for the unbelievably clear picture. We are beyond pleased with the purchase. As we continue to slowly but surely fill each empty room, you can bet it will be with Samsung electronics.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome TV
on September 26, 2022
Posted by: Goodcat72
[This review was collected as part of a promotion.] Weather you're streaming movies or watching DVD this TV rocks! It's huge, like having a movie theater in your home. So far I haven't found a downside to it. It's very intuitive and very easy to set up. The colors are vibrant and the picture is crisp.
Written by a customer while visiting Samsung US