Customer reviews from Samsung US
Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
1,043
4 Stars
178
3 Stars
38
2 Stars
11
1 Star
27
44%of customers recommend this product.
(
16 out of
36)
Customer Reviews for Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Customer Rating
4
Easy setup/ configuration with other devices
on July 26, 2022
Posted by: JohnieD
[This review was collected as part of a promotion.] The smart TV is great for ease of setup and compatibility. The screen glare and sound are just OKAY.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 27, 2022
JohnieD,
We appreciate your feedback on sound quality and screen reflection. The light conditions of each room environment are different. For optimal glare control, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-Reflection designed to minimize ambient light reflection is featured on our 55” QN90B series and higher.
There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > All Settings > Sound > Sound Mode
You can also customize sound by going to: Settings > All Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your feedback on sound quality and screen reflection. The light conditions of each room environment are different. For optimal glare control, we recommend positioning the TV to minimize incident light falling on the screen or consulting a professional installer.
Anti-Reflection designed to minimize ambient light reflection is featured on our 55” QN90B series and higher.
There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > All Settings > Sound > Sound Mode
You can also customize sound by going to: Settings > All Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture. Certain apps are problematic.
on July 26, 2022
Posted by: Slobonthehill1230
[This review was collected as part of a promotion.] YouTube TV app hangs constantly. Using remote to turn tv off works intermittently. Other than that it is a great tv with fantastic picture.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 27, 2022
Hi,
We appreciate you sharing your experience with app and remote issues. Please do ensure your TV's firmware is up to date with version 1303, as this includes various performance improvements. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If your app is still freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
To address the issue with your remote, you may first want to reset your remote by pressing and holding Return and Enter (the center of the navigation pad) for more than 10 seconds. After performing this reset, you will need to pair the remote to the TV again. To pair, press the Return and Play/Pause buttons simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.
Please also check to see if your remote is charged. You can check remaining battery by going to: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your experience with app and remote issues. Please do ensure your TV's firmware is up to date with version 1303, as this includes various performance improvements. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
If your app is still freezing, not loading, or crashing, you can try cold booting your TV by holding down the power button on your remote for 5+ sec until the TV turns off and on again, deleting and downloading the apps again, and completing full reset of Smart Hub to correct the issue.
To address the issue with your remote, you may first want to reset your remote by pressing and holding Return and Enter (the center of the navigation pad) for more than 10 seconds. After performing this reset, you will need to pair the remote to the TV again. To pair, press the Return and Play/Pause buttons simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.
Please also check to see if your remote is charged. You can check remaining battery by going to: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome clarity
on July 26, 2022
Posted by: Awesome
[This review was collected as part of a promotion.] Great picture quality and clarity, ambient lighting enhances the picture quality. Great product, would recommend this tv to anyone
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV Ever!!!
on July 26, 2022
Posted by: Bobandpen
[This review was collected as part of a promotion.] Great picture, beautiful colors that are clear and crisp! Love my Samsung TV!! It has great features that allow for flexible viewing along with even surfing the internet! It has easy set-up and the menu options are varied and great!
I have it in my bedroom but thinking about getting one for our family room, larger size though!!
I have it in my bedroom but thinking about getting one for our family room, larger size though!!
Written by a customer while visiting Samsung US
Customer Rating
5
Best tv ever great features
on July 26, 2022
Posted by: Supersamsunglover
[This review was collected as part of a promotion.] I love my TV I can stream different shows on different apps through the TV without any need of any other items I can use it as a picture frame and also use my phone to see things on my TV I also enjoy the clarity of the TV and sound.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 26, 2022
Posted by: ExaJoni
[This review was collected as part of a promotion.] Love everything about this television , kids can watch anything they like as well as the adult. We usually watch YouTube videos and sport channels.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Color and App Menu
on July 26, 2022
Posted by: HollyJ
[This review was collected as part of a promotion.] The colors are great. The app menu is very easy to use. I love watching youtube videos especially the live Webcams in the rainforest or visitng the beach scenes with the beautiful blue water and listening to the waves crash. My wall is mostly windows so I opted for the qled and im very happy I did.
Written by a customer while visiting Samsung US
Customer Rating
5
THE BEST picture we've ever had at home!
on July 26, 2022
Posted by: Nimrod
[This review was collected as part of a promotion.] We primarily stream movies, and a lot on You-Tube. Picture quality is fantastic! We're hooked up to a Bose Home Theater sound system which really compliments the image quality. We just LOVE the on-screen navigation and menus.....all very intuitive.
Written by a customer while visiting Samsung US