Customer reviews from Samsung US
Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
1,043
4 Stars
178
3 Stars
38
2 Stars
11
1 Star
27
44%of customers recommend this product.
(
16 out of
36)
Customer Reviews for Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Customer Rating
5
My big tv.
on July 26, 2022
Posted by: Watch65inch
[This review was collected as part of a promotion.] I love to use my Samsung for streaming and watching movies and all sorts of sports programs..I also watching Netflix and listening to music.
Written by a customer while visiting Samsung US
Customer Rating
5
SAMSUNG TV
on July 26, 2022
Posted by: Rustystv
[This review was collected as part of a promotion.] Love my new TV. Setup was super easy. Picture clarity is unbelievable. I got a 4 year warranty free with purchase. I highly recommend this TV.
Written by a customer while visiting Samsung US
Customer Rating
4
Great Tv, small wishes
on July 26, 2022
Posted by: Love2ShopLol
[This review was collected as part of a promotion.] I’ve had my TV for over a year now and so far it’s been amazing. The quality of this TV is simply phenomenal. Only thing that can make it better is if it was OLED but there are other TVs by Samsung with it.
I watch anime on it with Samsung Internet. Here is where I experienced issues. While I’m playing a video in full screen, the cursor flashes/glitches in the screen where I last places it for a little so I try to put it in the corner. On my other TV this is not an issue and the cursor is easier to use because it is controlled by my wrist like a wand.
Written by a customer while visiting Samsung US
Customer Rating
2
Own 2 Samsung tv
on July 26, 2022
Posted by: Garden1970
[This review was collected as part of a promotion.] Cable, streaming, samsung isn’t compatible with Paramont plus
Xtra service contract has no value, everything is on line for help, doesnt automatically upload the current version, you manually have to do this , very, complicated and very frustrating, , if anything is wrong this is what its blamed on need to upgrade your version!!
Xtra service contract has no value, everything is on line for help, doesnt automatically upload the current version, you manually have to do this , very, complicated and very frustrating, , if anything is wrong this is what its blamed on need to upgrade your version!!
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 27, 2022
Garden1970,
I'm sorry to hear of your experience with Samsung's Q60B TV. To ensure your TV's firmware automatically updates, please ensure you have enabled automatic updates for convenience. The TV updates automatically while you are watching.
Select Menu > Settings > Support > Software Update, then select Auto Update.
If you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
I'm sorry to hear of your experience with Samsung's Q60B TV. To ensure your TV's firmware automatically updates, please ensure you have enabled automatic updates for convenience. The TV updates automatically while you are watching.
Select Menu > Settings > Support > Software Update, then select Auto Update.
If you need further assistance or have any questions, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
2
VERY DISAPPOINTED
on July 27, 2022
Posted by: Cory
from Kansass
i have a samsung 75inch uhd i wanted a bigger tv so i got the 85inch qled and i can not get the picture quality i was hoping for. it looks so grainy its not clear i get so mad when i watch the 85 inch my 75 looks better but the 85 is supposed to be an upgrade i feel like i wasted my money i just get so mad off everytime i watch it and i even bought so high quality hdmi cords and still looks like trash. i just dont understand
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 27, 2022
Cory,
It's unfortunate to hear you're not fully satisfied with the picture quality of Samsung's Q60B. To ensure your picture is fully optimized, please be sure your TV's firmware is up to date with version 1303, as this includes picture quality updates. You can check this by going to: Home > Menu > Settings > Support > Software Update.
If the image isn't to your liking after performing any necessary updates, you may want to try adjusting image settings to improve your picture.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It's unfortunate to hear you're not fully satisfied with the picture quality of Samsung's Q60B. To ensure your picture is fully optimized, please be sure your TV's firmware is up to date with version 1303, as this includes picture quality updates. You can check this by going to: Home > Menu > Settings > Support > Software Update.
If the image isn't to your liking after performing any necessary updates, you may want to try adjusting image settings to improve your picture.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great color, flickering picture
on July 27, 2022
Posted by: TheOriginalSK
[This review was collected as part of a promotion.] Great color and clarity but it flickers with older content. Sound quality is very good, clear and vibrant.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 28, 2022
TheOriginalSK,
We appreciate your feedback regarding the flickering you're noticing on your 2022 Q80B TV. Please give us the opportunity to investigate this for you so we can provide you with further assistance specific to your usage scenario. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your feedback regarding the flickering you're noticing on your 2022 Q80B TV. Please give us the opportunity to investigate this for you so we can provide you with further assistance specific to your usage scenario. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
This TV has fantastihc resolution
on August 22, 2022
Posted by: PeggyB
[This review was collected as part of a promotion.] We use our TV for streaming and movies. I am impressed by how crystal clear the pictures are. The reception is impeccable, and does we regularly watch reveal more details than we were aware of from our old TV.
our old one was one of the original Samsung smart TVs. It served us very well for about 15 years. We are going to get a similar lifetime use from this one.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV for the inspired
on August 22, 2022
Posted by: Jahjah
[This review was collected as part of a promotion.] I love my tv! The picture quality is crazy. I would recommend a samsung tv to anyone looking to purchanse a new tv. I need too buy another one for my living room. I will only buy Samsung tv's.
Written by a customer while visiting Samsung US