Customer reviews from Samsung US
Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
1,043
4 Stars
178
3 Stars
38
2 Stars
11
1 Star
27
44%of customers recommend this product.
(
16 out of
36)
Customer Reviews for Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Customer Rating
5
So far works better
on June 13, 2022
Posted by: SneakyPickle
[This review was collected as part of a promotion.] I love this model from the perfect picture quality to it's design. It works better than my old Samsung TV which broke 1 year after buying it (sensor module). So far I'm happy with this
Written by a customer while visiting Samsung US
Customer Rating
5
This is an awesome TV
on June 13, 2022
Posted by: Jrod06
[This review was collected as part of a promotion.] I love my TV. Picture is clear. Love playing video games on it. I love the seamless connectivity to my other Samsung products. Picture quality is awesome.
Written by a customer while visiting Samsung US
Customer Rating
4
I wanted an ideal TV for gaming
on June 13, 2022
Posted by: Terbear
[This review was collected as part of a promotion.] I bought this TV as a treat to myself. I wanted a TV that would make my gaming and streaming look great. I looked at the reviews and decided this was the best choice. And I was not disappointed. Everything looks great on it. The upscaling makes all the difference as well. When playing a game on another TV I can already tell it doesnt look as good. I plan on using this TV for years. My only complaint would be that the remote is overly simplistic and has sensitive buttons.
Written by a customer while visiting Samsung US
Customer Rating
4
Overall, it is good but little minor problem
on June 13, 2022
Posted by: Tylee79
[This review was collected as part of a promotion.] TV itself is fine. Fast reaction, clean screen.
I have 2 problem occurs sometimes.
No sound: sometimes there is no sound, every time it happens, you need to take out power cord and re connect it.
It turns on without any action. Sometimes it just turns on by itself.
These are 2 issues. Otherwise, tv is fine.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 13, 2022
Tylee79,
It’s unfortunate to hear your Q60B TV is turning on by itself. Please try a few troubleshooting steps that may help solve the issue:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5. Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Menu > Settings > All Settings > Connection > Network > Expert Settings > Power On with Mobile, and turn the setting off.
So we can better understand the issues you're experiencing with audio drop-outs and provide you with assistance specific to your usage scenario, please give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
It’s unfortunate to hear your Q60B TV is turning on by itself. Please try a few troubleshooting steps that may help solve the issue:
1. Unplug the TV from the wall outlet or surge protector and leave it unplugged for 30 seconds.
2. Check the power cord to see if there is any visible damage.
3. Plug the TV power cord back into the wall outlet. If you were using a surge protector, bypass it for now and use a wall outlet.
4. Try to update the software. In some cases, a software update can correct the problem. There is a risk, however. If the TV turns off during the software update, it could damage the TV. Updates can take up to 30 minutes depending on network speed, so if the TV is not turning off too frequently, try updating the software.
5. Disable the Power On with Mobile option. TVs that can connect to SmartThings can be turned on using compatible devices, sometimes automatically. However, if abnormal "power on" signals are sent through the wireless network, they will trigger this function and make the TV turn on. If you do not want this function, navigate to Menu > Settings > All Settings > Connection > Network > Expert Settings > Power On with Mobile, and turn the setting off.
So we can better understand the issues you're experiencing with audio drop-outs and provide you with assistance specific to your usage scenario, please give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
1) LiveChat
2) Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture and smart apps
on June 13, 2022
Posted by: Painless39
[This review was collected as part of a promotion.] Beautiful picture and smart apps are plentiful. The quick buttons on the remote are exactly what most people would use. Great TV.
Written by a customer while visiting Samsung US
Customer Rating
5
Such a good tv
on June 13, 2022
Posted by: Love2Shop
[This review was collected as part of a promotion.] This tv is so clear and works seamlessly with all my other sansung products. It definitely lived up to the hype and having Bixby on it is phenomenal.
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV for gaming
on June 13, 2022
Posted by: DeeSav
[This review was collected as part of a promotion.] I use it for gaming and it works awesome and also is great in my movie room when me and family get together for movies or a sporting event.
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV experience
on June 13, 2022
Posted by: Billy8860
[This review was collected as part of a promotion.] I used my Samsung for my Fios system.
Also movies and gaming. Great picture and sound! Adore this set!
Also movies and gaming. Great picture and sound! Adore this set!
Written by a customer while visiting Samsung US