Customer reviews from Samsung US
Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
1,043
4 Stars
178
3 Stars
38
2 Stars
11
1 Star
27
44%of customers recommend this product.
(
16 out of
36)
Customer Reviews for Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Customer Rating
2
Nice big screen
on October 25, 2022
Posted by: FrustratedChris
[This review was collected as part of a promotion.] This tv has a nice big crisp picture but it occasionally puts up a message that there is no internet connection. I have fiber optic internet with 500/300 speed and I have never had an issue with my other Samsung 65 inch tv. Sometimes the volume will just take off up to maximum and when I try to lower it the different apps that came with it will rapidly scroll back and forth. It is like it is being remotely being controlled and played with. It gets quite frustrating when trying to watch a movie and it starts acting up. I am not too happy with it at all.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 26, 2022
FrustratedChris,
It's unfortunate to hear of the issues you're having with your Q60B TV's Solar Cell Remote. You may first want to reset your remote by pressing and holding Return and Enter (the center of the navigation pad) for more than 10 seconds. After performing this reset, you will need to pair the remote to the TV again. To pair, stand within 1 foot of your TV, and press the Return and Play/Pause buttons simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.
If the issue persists after resetting and re-pairing:
1. Unplug the TV for 30 seconds, and plug it back in.
2. Try moving closer to the TV and re-pairing.
3. Check to see if your remote is charged. You can check remaining battery by going to: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery.
4. Check for available firmware updates on your TV. Go to: Home > Menu > Settings > Support > Software Update > Update Now
If you've tried the above steps and you're still experiencing issues, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
It's unfortunate to hear of the issues you're having with your Q60B TV's Solar Cell Remote. You may first want to reset your remote by pressing and holding Return and Enter (the center of the navigation pad) for more than 10 seconds. After performing this reset, you will need to pair the remote to the TV again. To pair, stand within 1 foot of your TV, and press the Return and Play/Pause buttons simultaneously for at least 5 seconds or until a message appears on your TV indicating that the remote is now connected.
If the issue persists after resetting and re-pairing:
1. Unplug the TV for 30 seconds, and plug it back in.
2. Try moving closer to the TV and re-pairing.
3. Check to see if your remote is charged. You can check remaining battery by going to: Settings > All Settings > General & Privacy > Power and Energy Saving > Available Remote Battery.
4. Check for available firmware updates on your TV. Go to: Home > Menu > Settings > Support > Software Update > Update Now
If you've tried the above steps and you're still experiencing issues, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Picture is beautiful
on October 26, 2022
Posted by: Gracpep2
[This review was collected as part of a promotion.] I currently have a 10 year old Sony 55 inch smart tv in my den. I also have a Sharp and now the Samsung. They all have beautiful pictures. The Samsung speakers are not that great. I can hear my Sony on volume 3. I’m on 21 on my Samsung and barely have volume. The solar remote is a nice feature however why do manufacturers feel the need to remove what each function does? Have you ever had company? I have to give a tutorial to everyone! Especially my elderly parents. I don’t need to exercise when they are here because all I do is run back and forth to change the channel. I AM the remote. It wouldn’t hurt to label them. Also ever watch Tv in the dark? I guess gone are the days of glow in the dark buttons? Not everyone enjoys smooth plain remotes. This is my only smart Tv that I have trouble opening apps also. I am always turning it on and off. It’s not my WiFi as I have zero issues on the other TV’s. Yes picture is beautiful but I’m much more happy with my Sony
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 26, 2022
Gracpep2,
Your feedback on the remote design is appreciated and will be shared with our product team. For optimal connectivity and app performance, we ask that you please ensure you've got the latest firmware version installed on your xxx TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
To improve your audio experience, there are several volume features you can enable/disable/adjust to your liking.
– Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
– Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time to automatically adjust the volume when you use an app or switch to an external input source.
– Several Sound Modes are likewise available to meet your personal preferences: Menu > Settings > All Settings > Sound > Sound Mode
Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
You might also want to go through these steps to check your network connection:
1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Should you need further help, please call Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Your feedback on the remote design is appreciated and will be shared with our product team. For optimal connectivity and app performance, we ask that you please ensure you've got the latest firmware version installed on your xxx TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
To improve your audio experience, there are several volume features you can enable/disable/adjust to your liking.
– Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input.
– Adaptive Volume automatically adjusts to a specific volume level while you are watching TV. The TV analyzes your volume usage history by time to automatically adjust the volume when you use an app or switch to an external input source.
– Several Sound Modes are likewise available to meet your personal preferences: Menu > Settings > All Settings > Sound > Sound Mode
Also, some sources have their own volume control which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try cable connection again.
You might also want to go through these steps to check your network connection:
1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
Should you need further help, please call Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
The simple things.
on October 26, 2022
Posted by: Thesimplethings
[This review was collected as part of a promotion.] This tv is simple. I’m not tech savy, still use cable, and don’t have any streaming services. Works perfectly for anyone who needs the basics. I wish the speakers were a little better.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 26, 2022
Thesimplethings,
Thank you for purchasing the Q60B TV and for sharing your feedback regarding the sound quality. There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > All Settings > Sound > Sound Mode
You can also customize sound by going to: Settings > All Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for purchasing the Q60B TV and for sharing your feedback regarding the sound quality. There are several sound settings you can adjust to suit your personal sound preferences.
Change the Sound Mode by going to: Settings > All Settings > Sound > Sound Mode
You can also customize sound by going to: Settings > All Settings > Sound > Expert Settings
To assist you with possible sound settings adjustments for a better audio experience, or choosing a Samsung Soundbar to complement your viewing enjoyment, please reach out to us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Somewhat disappointed
on October 30, 2022
Posted by: FooledAgain
[This review was collected as part of a promotion.] I want everyone to know the picture is outstanding. The sound on this TV is very very disappointing, the speakers are to the rear I was told they bounce off the wall so you can hear it, nope. The apps I have now are lagging with the voices. From what I’m seeing that is a well know problem and it has not been corrected. Paying as much as I did for the TV, the sound, picture and sync should be nothing less than perfect. Had I found and read about this issue beforehand I would have chosen a different brand.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 31, 2022
Hi,
We appreciate your feedback on the sound quality of Samsung's Q80B TV. Your new TV features Intelligent Mode to optimize sound tailored to your environment, which includes features like Active Voice Amplifier (AVA) which further detects disturbances and enhances the on-screen voices for clear dialogue.
Go to Home > Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings. Turn the options on or off to meet your needs:
- Active Voice Amplifier is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker, or a Samsung Soundbar interlinked with Adaptive Picture is connected.
- Adaptive Sound+ provides optimized sound quality by analyzing the viewing space and the acoustic components of the content.
- Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV.
Several Sound Modes are likewise available to meet your personal preferences: Settings > All Settings > Sound > Sound Mode
You can also customize sound by going to: Settings > All Settings > Sound > Expert Settings
If you’re hearing an audio delay across all sources/channels and you have a receiver, soundbar, or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
Our 2022 TVs have an audio Pass-Through feature, which allows the audio signal to be sent out unprocessed to an external soundbar or receiver connected to the TV. The external device then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV, go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
Please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If you’ve tried these steps and your issue persists, please contact us for troubleshooting and a Support agent will gladly assist. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the sound quality of Samsung's Q80B TV. Your new TV features Intelligent Mode to optimize sound tailored to your environment, which includes features like Active Voice Amplifier (AVA) which further detects disturbances and enhances the on-screen voices for clear dialogue.
Go to Home > Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings. Turn the options on or off to meet your needs:
- Active Voice Amplifier is available only when the sound sensor of the TV is active and the sound output is set to TV Speaker, or a Samsung Soundbar interlinked with Adaptive Picture is connected.
- Adaptive Sound+ provides optimized sound quality by analyzing the viewing space and the acoustic components of the content.
- Adaptive Volume Automatically adjusts to a specific volume level while you are watching TV.
Several Sound Modes are likewise available to meet your personal preferences: Settings > All Settings > Sound > Sound Mode
You can also customize sound by going to: Settings > All Settings > Sound > Expert Settings
If you’re hearing an audio delay across all sources/channels and you have a receiver, soundbar, or other speakers connected to your TV, you can access the Audio Delay settings to increase the audio delay. Go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Output Audio Delay
Our 2022 TVs have an audio Pass-Through feature, which allows the audio signal to be sent out unprocessed to an external soundbar or receiver connected to the TV. The external device then processes the audio, thereby eliminating the added step of processing by the TV, which adds delay.
On your TV, go to: Menu > Settings > All Settings > Sound > Expert Settings > Digital Audio Output Format > Pass-Through
Please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to: Menu > Settings > Support > Software Update.
If you’ve tried these steps and your issue persists, please contact us for troubleshooting and a Support agent will gladly assist. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Non functional remote and smart phone setup
on December 16, 2022
Posted by: Yash
from Chicago
Non functional Remote. Samsung provided instruction for smart phone which also doesn’t work.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, December 19, 2022
Yash,
Thank you for sharing your feedback on your Q80B TV's remote. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please reach out to Samsung Customer Support.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your feedback on your Q80B TV's remote. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please reach out to Samsung Customer Support.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Nice TV with great picture
on May 31, 2022
Posted by: Dannette2
[This review was collected as part of a promotion.] I really like this TV the only thing I don't like about it is the fact that it comes with software just like some of the others that you cannot remove. There should be no bloatware on my TV when I buy it. If you guys are going to install it you should at least give us the option to uninstall it instead of locking us out of uninstalling things on our own TV that we purchased.
Written by a customer while visiting Samsung US
Customer Rating
5
Outstanding TV excellent picture and sound
on May 31, 2022
Posted by: Floppyhatmike
[This review was collected as part of a promotion.] I use my new TV features as many as possible love the fact that I can control everything with the remote from streaming to even my cable box, haven't gotten PS5 yet but my PS4 picture is Phenomenal can't wait to see it with PS5. An excellent addition to my family of samsung products
Written by a customer while visiting Samsung US
Customer Rating
5
It looks so bright and the color are so stoniish
on June 9, 2022
Posted by: Toyman204
[This review was collected as part of a promotion.] I have Venn using this tv specially for Netflix and YouTube watching HD and 4K CONTENT I can't be happier with this TV also the fact that it has all the apps and features I was looking for makes it perfect
Written by a customer while visiting Samsung US