Customer reviews from Samsung US
Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
1,043
4 Stars
178
3 Stars
38
2 Stars
11
1 Star
27
44%of customers recommend this product.
(
16 out of
36)
Customer Reviews for Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Customer Rating
5
awesome picture
on October 5, 2022
Posted by: WickedTruth
[This review was collected as part of a promotion.] In my house we use it for gaming, streaming music, youtube videos and movies. No matter what we are doing, the picture quality is always outstanding.
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung 75 QLED 4k TV
on November 10, 2022
Posted by: Andrew B
from Boston MA
The picture quality is good. I have an annoying sound coming from the TV for some reason. To the point, I can not use the TV now. Wouldnt recommends buying this tv.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 10, 2022
Andrew B,
We appreciate you bringing your concerns to our attention. Abnormal sounds will have different causes depending on where the sound originates from. Is the sound coming from your speakers, or is your TV connected to an external audio device like a soundbar? If so, please make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Menu > Settings > Support > Device Care > Self Diagnosis > Signal Information
If the sound is coming from the back of the TV, the expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction, and the TV is safe to use.
You may also want to run a Sound Test by going to: Menu > Settings > Support > Device Care > Self Diagnosis > Sound Test
For further help, you can always contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you bringing your concerns to our attention. Abnormal sounds will have different causes depending on where the sound originates from. Is the sound coming from your speakers, or is your TV connected to an external audio device like a soundbar? If so, please make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Menu > Settings > Support > Device Care > Self Diagnosis > Signal Information
If the sound is coming from the back of the TV, the expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction, and the TV is safe to use.
You may also want to run a Sound Test by going to: Menu > Settings > Support > Device Care > Self Diagnosis > Sound Test
For further help, you can always contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on December 21, 2022
Posted by: Hopefulforaresolution
from Dallas, TX
I bought this tv a month ago and I’m starting to regret my decision. The picture is great but the sound is always off. I don’t use a sound bar and use the speakers from the tv. No amount of troubleshooting has fixed this including a factory reset.y other smart tvs work no problem at a fraction of the cost.
Features
4
Performance
2
Design
5
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, December 22, 2022
Hopefulforaresolution,
I’m sorry to hear that troubleshooting your Q80B TV has not resolved the audio delays you're experiencing. Please give us the opportunity to investigate this for you so we can provide you with further assistance specific to your usage scenario.
You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We hope to hear from you.
~ Samsung Specialist
I’m sorry to hear that troubleshooting your Q80B TV has not resolved the audio delays you're experiencing. Please give us the opportunity to investigate this for you so we can provide you with further assistance specific to your usage scenario.
You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We hope to hear from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
This products has a lot of features
on June 16, 2022
Posted by: Kiwi425
[This review was collected as part of a promotion.] Watch news, movies and shows.
Love the Bluetooth feature the most for headphones and airpods.
Very clear reception.
Love the Bluetooth feature the most for headphones and airpods.
Very clear reception.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Picture Nice Features
on October 4, 2022
Posted by: Davey86
[This review was collected as part of a promotion.] Great streaming capabilities. The picture is great looking while watching TV, movies, and gaming hoping for more updates to keep everything running smooth.
Written by a customer while visiting Samsung US
Customer Rating
5
Purchase rate
on October 5, 2022
Posted by: Ervin20
[This review was collected as part of a promotion.] Item as described
After try different brands
Choice Samsung. Over 5 different size
Quality. Style. Are the diferencia
Thank you. Samsung
After try different brands
Choice Samsung. Over 5 different size
Quality. Style. Are the diferencia
Thank you. Samsung
Written by a customer while visiting Samsung US
Customer Rating
5
Best Tv I’ve ever owned
on October 5, 2022
Posted by: Samsungloyal
[This review was collected as part of a promotion.] I use this tv for everything, streaming, sports, movie nights, ambience while I’m working from home. I wouldn’t trade it or that incredible picture for any other model or brand
Written by a customer while visiting Samsung US
Customer Rating
3
Good tv some minor defects
on October 25, 2022
Posted by: Shendowk
[This review was collected as part of a promotion.] The picture is good but the overall quality of the tv is just okay. When I try to move from different functions (Hulu to cable) it’s really slow and sometimes I have to keep pressing the same button for it to register.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 25, 2022
Shendowk,
We appreciate your feedback on the remote response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Q60B TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the remote response time, and for optimal performance, we ask that you please ensure you've got the latest firmware version installed on your Q60B TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US