Customer reviews from Samsung US
Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
1,043
4 Stars
178
3 Stars
38
2 Stars
11
1 Star
27
44%of customers recommend this product.
(
16 out of
36)
Customer Reviews for Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Customer Rating
5
Exactly what i was looking for
on October 5, 2022
Posted by: Slideshow
[This review was collected as part of a promotion.] I wanted the tv to be subtle, with the ability to be the focal point of the room. The ultra slim frame that serves as an art canvas is exactly what I wanted for the room.
Written by a customer while visiting Samsung US
Customer Rating
1
Could not find most important INPUTS on back of TV
on November 25, 2022
Posted by: Jake
from Clover SC
Could not locate a true SPECIFICATIONS list and FIND OUT if this unit was a display only or included an ATSC Digital Tuner ..... and requisite F Connector on rear for RG Cable !???? Poorest features and comparable aspects on a TV ! Very Disappointed. jj
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 25, 2022
Jake,
I'm sorry to hear of the misunderstandings you've experienced. Please know all of the connections available on the Q60B are visibly listed under "SPECS" on Samsung's Product Page.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I'm sorry to hear of the misunderstandings you've experienced. Please know all of the connections available on the Q60B are visibly listed under "SPECS" on Samsung's Product Page.
Should you ever have questions or need help, Samsung is here for you. Just give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Bluetooth is default and always ON!!!
on March 12, 2023
Posted by: BluetoothAlwaysOnSucks
from New Jersey
Bluetooth is default feature on this product impacts negatively for kids watching tv and being around the space. Also the new remote never works which is also a default feature although my old remote works I still cannot turn Bluetooth off. If you are tv watcher and watch for continuous hours it will also impact adults with headaches and vision impairment. Even the factory reset didn’t fix the issue.
Below is message from samsung customer care:
I really appreciate your patience and time. I have checked the resource, Bluetooth is a default feature on TV we cannot turn it off, as the basic feature on the remote require Bluetooth to control the TV.
I really appreciate your patience and time. I have checked the resource, Bluetooth is a default feature on TV we cannot turn it off, as the basic feature on the remote require Bluetooth to control the TV.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung -- Easy Operation
on October 27, 2022
Posted by: TeeJay
[This review was collected as part of a promotion.] This TV is easy to manipulate. I'm not that computer literate, but, I had no trouble operating this TV. I use it mostly for streaming, and the colors are beautiful! I love this TV!
Written by a customer while visiting Samsung US
Customer Rating
2
Deceitful size
on March 22, 2023
Posted by: Keishalw1
from Upstate, NY
I'm very disappointed. Just bought this TV. It says 43in screen. It's actually 38in. A major difference in size. I want to return it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointing
on February 19, 2023
Posted by: versatilek
from Brooklyn
Garbage! Poorly designed 50 inch computer monitor. Samsung should stick to tabs and phones. This thing is the biggest disappointment I wasted my time and treasure investing in. Cheap plastic, feels like leaf and incomplete at the bottom. Picture quality? I have a 2008 LCD TV, at it's lowest video setting, is much much sharper than this thing. As for I/O, this thing falls waaaaay short of acceptable. 3 HDMI's, optical and LAN. I got cheap monitors that has more! So far I have owned 6 Samsung tabs, including the latest which I locked down before it was released and they are exceptional products. Never disappointed. But this TV is a head scratcher! I Will never recommend this unit to my family and friends!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, February 20, 2023
versatilek,
We appreciate your thoughts on the design and image quality of Samsung's Q60B TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your thoughts on the design and image quality of Samsung's Q60B TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Fun
on November 28, 2022
Posted by: Grateful
Could not use! Very difficult & different than apple
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, November 29, 2022
Grateful,
We appreciate your review of Samsung’s Q60B TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you.
~ Samsung Specialist
We appreciate your review of Samsung’s Q60B TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please reach out to Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week.
Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Do yourself a favor and buy any other brand
on April 7, 2023
Posted by: Anonymous
There is a variety of problems with this garbage product (and I worked for Samsung when I bought it). The apps aren't available without an internet connection. When I lost power for a week, I was unable to stream from my local Plex server, since that's an app, and I wasn't able to launch it without internet access.
More egregious, the remote eats batteries like it's going to starve to death, and CONSTANTLY refuses to reconnect to the tv when new batteries are inserted. I have to physically unplug the TV to clear the cache and get it to reconnect
More egregious, the remote eats batteries like it's going to starve to death, and CONSTANTLY refuses to reconnect to the tv when new batteries are inserted. I have to physically unplug the TV to clear the cache and get it to reconnect
Written by a customer while visiting Samsung US