Customer reviews from Samsung US
Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
1,043
4 Stars
178
3 Stars
38
2 Stars
11
1 Star
27
44%of customers recommend this product.
(
16 out of
36)
Customer Reviews for Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Customer Rating
5
Nice TV to own
on October 5, 2022
Posted by: Briansong
[This review was collected as part of a promotion.] This Samsung 70inch 4K TV is nice to have. So far so good. Next time, I'm thinking about getting a 90" TV.
Written by a customer while visiting Samsung US
Customer Rating
5
Enjoying how connected everything is
on June 4, 2022
Posted by: Mizel20
[This review was collected as part of a promotion.] I use my Samsung TV with all my streaming services, along with casting from videos and other media via phone. I also really love the smart things app feature where you can watch whatever you are watching on the TV from your phone. So need a quick bathroom break or something to drink during a game or show without missing anything? No problem just open the app and choose view TV from phone. Any apps TV or whatever. I also have IP TV and there are many apps to choose from.
Written by a customer while visiting Samsung US
Customer Rating
4
Great TV more Apps Needed
on August 1, 2022
Posted by: JG3020
[This review was collected as part of a promotion.] We like the TV but some apps are not available. We have to use an additional fire stick. Other features are great!
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung Tv QLED
on June 16, 2022
Posted by: BankCole
[This review was collected as part of a promotion.] This is a great made tv but it lacks when it comes to technology features the memory needs to be improved. the picture setting such as the brightness and colors also needs improvement the balances betweenness dark and light is off when watching or playing a game you notice that you can't see the picture well due to the darkness balance the dark over powers the brightness and you can't see night nor dark well
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, June 17, 2022
BankCole,
Thank you for sharing your review of your new 2022 Q60B TV. Your thoughts are appreciated and will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Menu > Settings > All Settings > Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more.
To ensure your TV’s performance is fully optimized, please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an update available by going to: Home > Menu > Settings > Support > Software Update > Update Now.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your review of your new 2022 Q60B TV. Your thoughts are appreciated and will be shared with our internal teams. You may want to try adjusting image settings to improve your picture.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Menu > Settings > All Settings > Picture > Expert Settings and configure the TV settings to your taste with functions such as Brightness, Contrast, Sharpness, Color, Tint (G/R), and many more.
To ensure your TV’s performance is fully optimized, please also be sure you’re running the latest firmware. You can check to see what software version your TV is using and if there is an update available by going to: Home > Menu > Settings > Support > Software Update > Update Now.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Only lasted 4 months.
on July 27, 2022
Posted by: Madzillah28
[This review was collected as part of a promotion.] It was great until I moved it to a new living situation. Tried my best to be gentle with it because the directions say not to touch the screen. Well I did not touch the screen during the moving process and the screen was ruined when I turned it on. It eventually went totally black after a few weeks.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 28, 2022
Madzillah28,
I'm sorry to hear your 2022 Q60B TV incurred damage during your moving process. Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and/or installation.
You may want to locate a service center in your area to resolve this. On Samsung's website, go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
For further questions or concerns, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
I'm sorry to hear your 2022 Q60B TV incurred damage during your moving process. Our warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product, and does not apply to damage incurred during shipment, delivery and/or installation.
You may want to locate a service center in your area to resolve this. On Samsung's website, go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair.
For further questions or concerns, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
Shipped with a lemon remote
on July 25, 2022
Posted by: Tony
then told it would come in 10-20 days. it's already on the wall. brilliant.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good color, sound, slow OS
on July 25, 2022
Posted by: Co101yg
[This review was collected as part of a promotion.] TV is smooth, colorful, sounds good, no need for sound bar, but OS is slow, somehow, slower than my Q6 TV.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, July 26, 2022
Co101yg,
We appreciate you sharing your experience with the Q80B TV's OS. Please be sure your TV's firmware is up to date with version 1303.2, as this includes updates to improve response time. You can check this by going to: Home > Menu > Settings > Support > Software Update.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your experience with the Q80B TV's OS. Please be sure your TV's firmware is up to date with version 1303.2, as this includes updates to improve response time. You can check this by going to: Home > Menu > Settings > Support > Software Update.
If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Mesmerizing!!
on July 26, 2022
Posted by: RhinoMike2017
[This review was collected as part of a promotion.] The picture is Mesmerizing!! The colors take you to another place! It's like being at the theater with the added Samsung sound system I added. All my TVs are Samsung because Samsung is Quality! The TV has everything I want and need. Thank you Samsung.
Written by a customer while visiting Samsung US