Customer reviews from Samsung US
Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
1,043
4 Stars
178
3 Stars
38
2 Stars
11
1 Star
27
44%of customers recommend this product.
(
16 out of
36)
Customer Reviews for Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Customer Rating
5
Awesome TV
on October 25, 2022
Posted by: Minsuminsu
[This review was collected as part of a promotion.] Great TV to place in the living room. Great quality of sound and video. Perfect for streaming and game playing.
Written by a customer while visiting Samsung US
Customer Rating
4
Good picture. A few annoying flaws
on October 25, 2022
Posted by: KJASSAMSUNG
[This review was collected as part of a promotion.] Nice picture, and my first smart tv so I like that in general. However a few functional problems keep me from giving it 5 stars.
— the Netflix app simply doesn’t load, I’d say at least 25% of the time. I have to reboot the entire tv just to get it to show up. This is a common and ongoing problem according to my online searches.
— it takes way too many steps to switch audio output.
— the Netflix app simply doesn’t load, I’d say at least 25% of the time. I have to reboot the entire tv just to get it to show up. This is a common and ongoing problem according to my online searches.
— it takes way too many steps to switch audio output.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 25, 2022
KJASSAMSUNG,
We appreciate your feedback on the Netflix app not loading, and for optimal app performance, we ask that you please ensure you've got the latest firmware version installed on your Q60B TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate your feedback on the Netflix app not loading, and for optimal app performance, we ask that you please ensure you've got the latest firmware version installed on your Q60B TV. You can check this by going to: Home > Menu > Settings > Support > Software Update.
You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to: Home > Menu > Settings > Support > Device Care > Start Device Care
I hope these tips help you enjoy your new product.
You can always contact us for further help at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
An Amazing Picture
on October 25, 2022
Posted by: MsJackson2you
[This review was collected as part of a promotion.] We absolutely love this TV! The picture quality is amazing! We had the 75inch, loved it so much we decided to go up to the bigger size
Written by a customer while visiting Samsung US
Customer Rating
5
Really enjoy it
on October 25, 2022
Posted by: LovingIt
[This review was collected as part of a promotion.] Really enjoy it’s easy use and quality of picture. Wish the speakers weren’t in rear of tv but everything else is great
Written by a customer while visiting Samsung US
Customer Rating
4
Great for the price
on October 25, 2022
Posted by: Love2watch
[This review was collected as part of a promotion.] For what I paid this is an awesome deal. The picture is great, lots of streaming apps and Home Screen is customizable. Only 2 downfalls is that the network connection will randomly drop occasionally and no compatible voice remote. If you want a great large size smart tv on a budget this is what you want.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 25, 2022
Love2watch,
We appreciate your feedback on the remote functionality, as well as the network connectivity on your Q60BD TV. This may be caused by a network issue. You might want to go through these steps to check your network connection:
1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
For further assistance or service, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your feedback on the remote functionality, as well as the network connectivity on your Q60BD TV. This may be caused by a network issue. You might want to go through these steps to check your network connection:
1) Minimize interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the TV and the modem or access point. (Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)
2) If the wireless connection fails, connect the TV to the access point via a LAN cable. If the TV can connect to the Internet normally via the wired connection, there might be a problem with the access point. In this case, try using a different access point.
3) Perform a network test to check if there is a network problem. Press the Home button on your remote. Navigate to Settings > Support > Device Care > Self Diagnosis> Smart Hub Connection Test
4) Try a cold reboot of your TV by pressing and holding the power button for 5+ seconds until the TV turns off and on again.
5) Please also be sure you have the latest firmware update. You may want to enable automatic updates for convenience. Select Settings > Support > Software Update, then select Auto Update.
For further assistance or service, please contact us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
This product is all-around great
on October 25, 2022
Posted by: Tvguru
[This review was collected as part of a promotion.] Mainly use our Samsung TV for streaming Tv, shows, and movies and it never disappoints. The ease of use is great for all users and offers perks like Samsung TV that’s great if you don’t have cable. Need one for every room!
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Q60A is outstanding
on October 25, 2022
Posted by: Ferguson16803
[This review was collected as part of a promotion.] The Samsung Q60B QLED is an outstanding HDTV with a spectacular
picture quality, a boatload of features and a great price. Coupled with a Samsung soundbar that provides better than theater quality experience. The TV and soundbar were a snap to set up and were up and running in an eye blink. Bonus benefits is that it allows us to see family photos that are located in our NAS that is connected in our WI-FI, plus the ability to search the WWW. Best TV decision we have ever made.
picture quality, a boatload of features and a great price. Coupled with a Samsung soundbar that provides better than theater quality experience. The TV and soundbar were a snap to set up and were up and running in an eye blink. Bonus benefits is that it allows us to see family photos that are located in our NAS that is connected in our WI-FI, plus the ability to search the WWW. Best TV decision we have ever made.
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on October 25, 2022
Posted by: pumpkinpatch
[This review was collected as part of a promotion.] We love this TV for streaming, watching the game, our son's kids shows, listening to music, etc. We needed a tv desperately after our TV was destroyed during our move in FL. This is the best TV we've ever had!
Written by a customer while visiting Samsung US