Customer reviews from Samsung US
Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
1,043
4 Stars
178
3 Stars
38
2 Stars
11
1 Star
27
44%of customers recommend this product.
(
16 out of
36)
Customer Reviews for Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Customer Rating
5
Beautiful picture
on October 8, 2022
Posted by: tvWatcher
[This review was collected as part of a promotion.] My Samsung TV has a beautiful picture. I enjoy being able to watch not only cable channels but streaming channels. The access to the internet on my TV has improved my viewing experience.
Written by a customer while visiting Samsung US
Customer Rating
3
sound quality
on October 8, 2022
Posted by: junebug
from elizabeth city nc 27909
Sound quality the speakers. No matter what the volume is the sound is distorted, Crackle & popping especially the right speaker
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 10, 2022
junebug,
We appreciate you bringing your concerns to our attention. Abnormal sounds will have different causes depending on where the sound originates from. Is the sound coming from your speakers, or is your TV connected to an external audio device like a soundbar? If so, please make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Menu > Settings > Support > Device Care > Self Diagnosis > Signal Information
If the sound is coming from the back of the TV, the expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction, and the TV is safe to use.
You may also want to run a Sound Test by going to: Menu > Settings > Support > Device Care > Self Diagnosis > Sound Test
If you’ve tried these steps and your issue persists, please contact us for troubleshooting and a Support agent will gladly assist. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate you bringing your concerns to our attention. Abnormal sounds will have different causes depending on where the sound originates from. Is the sound coming from your speakers, or is your TV connected to an external audio device like a soundbar? If so, please make sure that the audio cable is connected to the correct audio output connector on the external device.
For antenna or cable connections, check the Signal Information. A low signal level may cause sound distortions. Go to: Menu > Settings > Support > Device Care > Self Diagnosis > Signal Information
If the sound is coming from the back of the TV, the expansion and contraction of the TV's outer casing may cause a popping noise. This does not indicate a product malfunction, and the TV is safe to use.
You may also want to run a Sound Test by going to: Menu > Settings > Support > Device Care > Self Diagnosis > Sound Test
If you’ve tried these steps and your issue persists, please contact us for troubleshooting and a Support agent will gladly assist. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful graphics
on October 8, 2022
Posted by: Tchallawolf
[This review was collected as part of a promotion.] Graphics are amazing sound is amazing there’s a lot of nice things with the tv I can’t much else it’s very clean
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love it
on October 8, 2022
Posted by: jmpo23
[This review was collected as part of a promotion.] This is my bed TV. It's absolutely perfect for what I use for, which is my daily TV tim before bed. But the picture is good enough to be your living room TV I use all the smart features including the smart things app to control the lighting in my room, turn on/off my AC and Control the blinds all with voice control. Plus the remote is USBC or solar charged. So now more AAA batteries! Plus if I lose the remote in the bed I can use my 22 Ultra or Galaxy Watch to do anything the remote does..
Written by a customer while visiting Samsung US
Customer Rating
3
Setup :(
on October 8, 2022
Posted by: bbhouston
I will update later but not nearly as easy to set up as shown on HSN
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 10, 2022
bbhouston,
We appreciate your review of Samsung’s Q60B TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please reach out to Samsung Customer Support.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
We appreciate your review of Samsung’s Q60B TV. So we can better understand the problems you are experiencing and provide you with troubleshooting assistance or warranty service, please reach out to Samsung Customer Support.
You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV, perfect picture
on October 8, 2022
Posted by: Sumitb
[This review was collected as part of a promotion.] It is great tv, excellent picture, smart features.. can't say enough. Remote is very intuitive. Best TV ever
Written by a customer while visiting Samsung US
Customer Rating
5
Has good sounds as well as picture
on October 8, 2022
Posted by: Gator12
[This review was collected as part of a promotion.] I use it for streaming and watching movies. The picture is very crisp and sharp. The remote is very easy to use and holds a charge for a long time.
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great tv!
on October 8, 2022
Posted by: Lovesports
[This review was collected as part of a promotion.] I've had this TV for 3 weeks. Awesome TV. Great picture and features. First Samsung TV I've owned and it is the BEST!
Written by a customer while visiting Samsung US