Customer reviews from Samsung US
Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Average customer rating
4.7
(1,297 Reviews)
Rating breakdown 1,297 reviews
5 Stars
1,043
4 Stars
178
3 Stars
38
2 Stars
11
1 Star
27
44%of customers recommend this product.
(
16 out of
36)
Customer Reviews for Samsung - 50 Class Q60B QLED 4K Smart Tizen TV
Customer Rating
1
Another example of poor workmanship as well as no
on December 18, 2022
Posted by: MrBill
Bought it several days ago and have experienced a black spot in screen. This is the same issue as my previous Samsung and am extremely upset with this defect. Samsung really just blows off your complaints as within specs and they will not address the problem. Burnt once again ……… I will move on to another brand from this juncture. Very disappointed with my purchase. Steer clear of Samsung!
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, December 19, 2022
MrBill,
It’s unfortunate to hear of your experience with Samsung’s Q60B TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
It’s unfortunate to hear of your experience with Samsung’s Q60B TV. Samsung is committed to providing the best possible product experience, quality, and value. We back this Samsung TV with a 1-year limited manufacturer's warranty, including authorized repair for manufacturer defect, if purchased brand-new directly from an authorized seller.
Please give us the opportunity to assist you by contacting Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV for all to use
on May 24, 2022
Posted by: mamastoy
[This review was collected as part of a promotion.] Really love this tv. For a senior it was easy to set up and use! Will continue to be a Samsung user.
Written by a customer while visiting Samsung US
Customer Rating
1
Awful contrast - Poor colors
on October 27, 2022
Posted by: Sprice
[This review was collected as part of a promotion.] My Samsung from 10 years ago looked better then this TV.
Very sad about my purchase.
What a waste of money.
What a waste of money.
Contrast ratio is complete garbage as well as the colors for yellow look green.
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, October 27, 2022
Sprice,
Thank you for sharing your thoughts on the picture quality of your Q80B TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your thoughts on the picture quality of your Q80B TV. To ensure you’ve got the latest image quality updates, please confirm that your TV is up to date with the latest firmware version. You can check by going to: Home > Menu > Settings > Support > Software Update.
If the picture you’re seeing is still not to your liking after updating firmware, there are several picture settings you may want to try adjusting.
Go to Home > Menu > Settings > All Settings > Picture > Picture Mode
...and select the mode that best fits your usage:
1) Standard: Is the default mode suitable for general viewing environments.
2) Movie: Is suitable for watching TV or movies in a dark room.
3) Dynamic: Makes the picture brighter and clearer in bright viewing environments.
4) Filmmaker Mode: You can watch the source content (e.g., movie) as it is. If the image is defined as Filmmaker Mode, it will automatically switch to Filmmaker Mode while watching.
You can also go to: Home > Menu > Settings > All Settings > Picture > Expert Settings to manually fine tune your image.
Intelligent Mode enables the TV to recognize and analyze the surroundings, noise, content, and your usage patterns to provide the best viewing experience. You can enable Intelligent Mode by going to Menu > Settings > All Settings > General & Privacy > Intelligent Mode Settings > Intelligent Mode.
For further assistance with settings adjustments, please contact Samsung Customer Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
This product has good features
on May 31, 2022
Posted by: Princessounet
[This review was collected as part of a promotion.] I use my Samsung TV for almost every thing I'm streaming, connect my camera to monitor my house great quality TV. I play my ps5 sometimes.
Written by a customer while visiting Samsung US
Customer Rating
1
Issues within 3 months
on August 23, 2022
Posted by: OnlyIssues
[This review was collected as part of a promotion.] Within 3 months of buying new, already have a row of lights out. Seems like the quality is lacking
Response from Samsung USBy Samsung Specialist, Samsung Brand Ambassador, August 23, 2022
Hi OnlyIssues,
While we appreciate your feedback regarding the screen abnormalities you’re seeing on your Q80B TV, this is not what we’d like to hear! Please do try this troubleshooting step, as this may improve your image:
- Run a Picture Test. This will display a high-definition picture that you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If the issue continues to appear on all sources and the picture test, this will require service. For assistance in setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
While we appreciate your feedback regarding the screen abnormalities you’re seeing on your Q80B TV, this is not what we’d like to hear! Please do try this troubleshooting step, as this may improve your image:
- Run a Picture Test. This will display a high-definition picture that you can examine for flaws or faults. Go to Settings > Support > Device Care > Self Diagnosis > Picture Test
If the issue continues to appear on all sources and the picture test, this will require service. For assistance in setting up a service appointment, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent buy
on September 26, 2022
Posted by: Willpatt
[This review was collected as part of a promotion.] This TV is a magnificent buy. It's the best decision I could ever make. The quality of TV is superb. And the features it offer are breathe taken. Thanks Samsung for awesome TV.
Written by a customer while visiting Samsung US
Customer Rating
5
It has really great picture quality
on May 31, 2022
Posted by: LoveMySamsung
[This review was collected as part of a promotion.] Use it for TV, gaming and streaming. Never had any issues with my Samsung TV. It's very easy to use as far as menu options
Written by a customer while visiting Samsung US
Customer Rating
5
Great for watching sports!
on June 10, 2022
Posted by: Bswebb
[This review was collected as part of a promotion.] This TV has one of the most incredible pictures available today. Extremely vivid, especially when watching outdoor sports programs with natural light. I highly recommend.
Written by a customer while visiting Samsung US