Customer reviews from traegergrills.com
Traeger Grills - Timberline Wood Pellet Grill - Black
Average customer rating
4.2
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
41
4 Stars
2
3 Stars
1
2 Stars
2
1 Star
9
75%of customers recommend this product.
(
6 out of
8)
Customer Reviews for Traeger Grills - Timberline Wood Pellet Grill - Black
Customer Rating
5
Great initial experience
on June 2, 2022
Posted by: Christopher Maahs
from Willow River, MN
Aside from the laugh from "firmware updating" when I was wanting to cook my first steaks on day one, we have had a great experience. I was a little worried about some of the "not maintaining temp" posts. I've not experienced that, perhaps a 10-20 degree swing at first, and generally down to a 10 degree swing during my latest long cook.
Written by a customer while visiting traegergrills.com
Customer Rating
5
Excellent Grill & Smoker
on May 20, 2022
Posted by: Frank W.
from Lancaster, Texas
My Timberline XL was delivered on April 30, I have done 5 cooks on it and used the induction burner twice. I have had no issues with it. I know some people are having issues and I hope they get them resolved. This is my 4th Traeger and this the best yet.
Written by a customer while visiting traegergrills.com
Customer Rating
1
New Tim won’t get to temp
on May 12, 2022
Posted by: Anonymous
from Syracuse New York
I’ve called support several times and this grille will not go to 500 (or even above 180). I’m told that the software team is “working on it” and there is “no timeframe in which a fix will be made”
How can anyone justify the price of this grille when it won’t even go to 200??
Response from traegergrills.comBy Traeger, May 19, 2022
Thank you for reviewing our new Timberline, Kayla.
We sent out all the firmware updates 2 weeks ago to ensure every grill received them and is now functioning properly.
Please give us a call at 1-800-TRAEGER as soon as you can if you did not receive this firmware update so we can get it manually pushed out to your Traeger, and get you cooking as expected. We're here 7 days a week, and would be stoked to speak with you again and would like to get you straightened out here.
We sent out all the firmware updates 2 weeks ago to ensure every grill received them and is now functioning properly.
Please give us a call at 1-800-TRAEGER as soon as you can if you did not receive this firmware update so we can get it manually pushed out to your Traeger, and get you cooking as expected. We're here 7 days a week, and would be stoked to speak with you again and would like to get you straightened out here.
Written by a customer while visiting traegergrills.com
Customer Rating
1
New Timberline has temperature control problems
on May 8, 2022
Posted by: Anonymous
from Kensington, MD
I purchased the new Timberline to replace an existing Traeger that I use 3-4 times a week on average. On initial startup and seasoning the grill never achieved the target temperature. I made sure all of the latest firmware updates were applied. I then tried a high-temp cook at 500 degrees… after 45 minutes it never got above 225. Called customer support. They were very nice, but said this is a known issue that they’re working on. Couldn’t give me an estimated date for a solution. Searching reviews here and on other websites, this appears to be a significant problem with these new Timberlines. I wanted to love this grill… it offers so many improvements over my older model. Unfortunately, it’s currently a very expensive lawn ornament. Traeger, please fix this and make it right.
Response from traegergrills.comBy Traeger, May 19, 2022
We appreciate the feedback. Thank you for reviewing our new Timberline, David.
We sent all the firmware updates out 2 weeks ago to ensure our new grills received them and are now functioning properly.
Please do not hesitate to give us a call at 1-800-TRAEGER, if you're still having temperature issues, or if you did not receive this firmware update so we can get it manually pushed out to your Traeger, and get you cooking as expected. We're here 7 days a week, and always happy to help.
We sent all the firmware updates out 2 weeks ago to ensure our new grills received them and are now functioning properly.
Please do not hesitate to give us a call at 1-800-TRAEGER, if you're still having temperature issues, or if you did not receive this firmware update so we can get it manually pushed out to your Traeger, and get you cooking as expected. We're here 7 days a week, and always happy to help.
Written by a customer while visiting traegergrills.com
Customer Rating
1
Not happy day one
on May 3, 2022
Posted by: Anonymous
from Las Vegas
Super excited to get my first Treager. Been using a competitors brand for years. Right out of the box, the controller screen has a chip/crack in it. And then, seasoning never did achieve 500 degrees.
Fired up the grill this morning,(day 2) and the grill took 42 minutes to reach 500 degrees and then over shot to 513. Then dropped to 490, then up to 523. I did all the firmware updates right after unboxing.
Fired up the grill this morning,(day 2) and the grill took 42 minutes to reach 500 degrees and then over shot to 513. Then dropped to 490, then up to 523. I did all the firmware updates right after unboxing.
Very disappointed with the temp control!! If this is how it’s supposed to be, it’s garbage! 42 minutes to get to 500 degrees is not innovative or ground breaking, it’s horribly long and it took so long because every few degrees, the temp dropped considerably.
In addition, this grill doesn’t have a temp setting as high. It has 500 degrees. So 500 should not be 523!
Response from traegergrills.comBy Traeger, May 19, 2022
Victor, thank you so much for reviewing our New Timberline.
We sent out another firmware update 2 weeks ago that should have resolved these types of temperature issues. If your grill did not receive the latest update patch, and/or if you're still experiencing temperature swings greater than the allowed window of 15 degrees off (+/-) your set temperature, please reach out to us any day of the week, and we'd be more than happy to assist with getting your Traeger up and functioning properly.
We cover our new Timberline Series grills with a 10-year warranty, and we honor that warranty by keeping your grill up and functioning as expected.
We sent out another firmware update 2 weeks ago that should have resolved these types of temperature issues. If your grill did not receive the latest update patch, and/or if you're still experiencing temperature swings greater than the allowed window of 15 degrees off (+/-) your set temperature, please reach out to us any day of the week, and we'd be more than happy to assist with getting your Traeger up and functioning properly.
We cover our new Timberline Series grills with a 10-year warranty, and we honor that warranty by keeping your grill up and functioning as expected.
Written by a customer while visiting traegergrills.com
Customer Rating
5
Hands Down The Best
on April 23, 2022
Posted by: Anonymous
from Bozeman, Montana
[This review was collected as part of a promotion.] Finally had the chance to upgrade from my Timberline 850 to the new Timberline. When you think the product couldn't get any better, Traeger goes above and beyond and produces a grill with a beautiful design, thoughtful creature comfort upgrades, and a way to carve out a niche in the market that other outdoor appliance companies can't rival. The tech support team continues to impress me with their top notch service and attentiveness to the needs of its customers. Great work Traeger!
Written by a customer while visiting traegergrills.com
Customer Rating
5
Excellent
on April 23, 2022
Posted by: ScottK
from Massachusetts
I just got my new Timberline XL and customer support was fast and a great help…
my grill was in Demo mode, so no heat would work. Support was able to remove the demo mode.
I also wasn’t able to get the grill to heat up… I found out you need to Prime the auger first… then it all worked well. Not sure if I will need to do this every time.
my grill was in Demo mode, so no heat would work. Support was able to remove the demo mode.
I also wasn’t able to get the grill to heat up… I found out you need to Prime the auger first… then it all worked well. Not sure if I will need to do this every time.
Written by a customer while visiting traegergrills.com