Hi, and thank you for your feedback on the Traeger Timberline. Without more details, it is difficult to comment on your specific situation, though most probe Bluetooth concerns typically do not require access to the internal grill components. However, if this is what is being requested, then it is almost certainly going to be a very easy task, likely just removing a side panel to take a look at something specific inside for verification. When you have a chance to call back in again, please let us work with you to get your probes paired. The process should be a simple one and an agent will be with you, over the phone and on video, from start to finish.