Customer reviews from Samsung US
Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Average customer rating
4.4
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
177
4 Stars
42
3 Stars
20
2 Stars
8
1 Star
11
51%of customers recommend this product.
(
27 out of
53)
Customer Reviews for Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Customer Rating
5
great design
on December 31, 2022
Posted by: Oscarlpz
from Nevada
Expertise:Expert
[This review was collected as part of a promotion.] It is ultra thin I love it, good sound excellent screen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Machine!
on January 8, 2023
Posted by: Jayare69
Glad I chose to stay with Samsung... I have it for about six months now, and no issues whatsoever ...
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not what I hoped for
on January 12, 2023
Posted by: abaxter
Expertise:Intermediate
I'm not going to lie; I am a bit disappointed. My husband and I decided to take the leap of faith and completely switch from Apple products to Samsung. We were avid Samsung users before the Galaxy Note 9 fire incident. We needed a phone so ultimately, we switched to Apple. We got tired of the same thing with every phone update, so we switched back to Samsung and decided to switch all of our devices as well. I sold my MacBook and used the money to purchase the Galaxy Book2 Pro. The specs noted that the battery life would last much longer than that of my MacBook and that was the number one thing that sold me, minus the color! I work from home, and I don't use any applications that would cause the battery life to decrease quickly. I enjoy being able to get up and be able to go out on my porch to get fresh air and bring my laptop with me and continue working but since switching I have had no luck with being able to. I practically have to keep my Galaxy Book on the charger. If I take it off, it lasts maybe 2-3 hours at most and that's with keeping it optimized and the screen at the lowest brightness that I can find comfortable. Another thing that bothers me is the fact that I can't use the pen without my screen acting crazy if I accidently touch it with my hand. It makes drawing a hassle. Don't get me started on the touchpad. It's beyond sensitive to the touch. I've noticed that even when I am using it to just scroll around it randomly will think that I am trying to right/left click on something and I'm not even putting that much pressure on the touch pad for it to think that. It also gets really HOT extremely quick! I even took it upon myself to sit in front of a stand-up fan aimed at the computer hoping to keep the hotness down and it still didn't help any. It's definitely not made for any type of gaming as things tend to lag and become unresponsive randomly. I really had high hopes as I fell in love with my Z Fold 4 and my kiddos love their Galaxy Tablets upon switching from iPads. I would love to see what Samsung has to come up with next for a computer, hopefully something that really does have the long battery life and doesn't heat up! The laptop gets done what I need it to. That's about it.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
3
Response from Samsung USBy Debra, Social & Commerce, January 17, 2023
Hi there Abaxter, thank you for taking the time out of your busy schedule to review your Samsung Galaxy Book2 Pro 360. We value your feedback as we are committed to constant innovation as we strive to improve the design and functionality of our product line. It is our goal for our consumers to feel like they have the most ideal experiences when using our products. Samsung provides a warranty for manufacturing defects in materials and workmanship on our products. Did you know that we offer our customers easy access to important information like software updates on the Samsung website? Please ensure that your device has been updated with the most recent version of software. When it is most convenient for you, please reach out to Samsung Support for further assistance and troubleshooting of your device being that battery life may vary depending on network environment, usage patterns, and other factors. I have included links to help you optimize your Galaxy battery and an article titled, “Prolong your Galaxy Book’s battery.” Please reach out to Samsung Support for further assistance and troubleshooting. Samsung Support can also answer your questions and take any additional feedback that you would like to share. Thank you for being a valued Samsung customer. – Debra Charge your Galaxy Book (samsung.com) smsng.us/Samsung-Support https://www.samsung.com/us/support/answer/ANS00077582/
smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info Galaxy Battery - Optimization (samsung.com)
smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info Galaxy Battery - Optimization (samsung.com)
Written by a customer while visiting Samsung US
Customer Rating
3
Only 4 things away from replacing my Mac
on January 30, 2023
Posted by: Obrien247
from Jacksonville, AR
Expertise:Expert
1. It’s super flimsy. I can tell when using it on my lap that the mouse is unstable.
2. The speakers on my phone is louder. Absolutely terrible audio. I hoped it would have been better but these are a must have earbuds or headphones.
3. A functional smart transfer that actually works.
4. Speed
2. The speakers on my phone is louder. Absolutely terrible audio. I hoped it would have been better but these are a must have earbuds or headphones.
3. A functional smart transfer that actually works.
4. Speed
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
4
Response from Samsung USBy Debra, Social & Commerce, February 1, 2023
Hi there Obrien247, thank you for taking the time out of your busy day to review your Samsung Galaxy Book2 Pro 360. We appreciate your feedback as we strive to provide the best products with superior functionality on the market to our customers while staying committed to constant innovation. Samsung products have a warranty for manufacturing defects in materials and workmanship, which I have included below for your review. We also offer Samsung Care+ that can be added to eligible devices which would extend the protection of your devices. Unforeseen situations like damaged screens or liquid damage can be repaired at over 700 authorized locations and this coverage extends to lost and stolen devices as well, also linked below. Did you know that we offer our customers important information pertaining to their devices on the Samsung website? For your convenience I have included the link for your device manual to help you customize the settings of your Galaxy Book2 Pro 360. Do you recall if your device has been updated with the most recent version of software? Please ensure that your Galaxy Book2 has been updated and is now running the most recent version of software. When you have some free time, check out the articles that I have included titled, "Transfer data to your new Galaxy Book with Smart Switch," "Use the touchpad on your Galaxy Book," and "Discover the Advanced audio settings on Galaxy devices" for some helpful tips on how to get the most out of your Galaxy Book2. Please feel free to reach out to Samsung Support if you would like further assistance, if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting your devices. Thank you for being a valued Samsung customer. - Debra smsng.us/Warranty-Info smsng.us/Samsung-Support smsng.us/Samsung-Care-Plus Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/downloads/ https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/answer/ANS00088962/
https://www.samsung.com/us/support/answer/ANS00062962/
https://www.samsung.com/us/support/answer/ANS00080348/
https://www.samsung.com/us/support/answer/ANS00088962/
https://www.samsung.com/us/support/answer/ANS00062962/
https://www.samsung.com/us/support/answer/ANS00080348/
Written by a customer while visiting Samsung US
Customer Rating
5
AMAZIING>>>>>
on January 31, 2023
Posted by: GEEKBOY
from ALBUQ, NM
Expertise:Beginner
I just got it for 2 weeks. What an amazing product. Only one word AMAZING.....
Features
5
Written by a customer while visiting Samsung US
Customer Rating
5
samsung galaxy intel evo 13
on February 14, 2023
Posted by: khblana
just super, light, speedy, convenience, nice and I love it
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on February 18, 2023
Posted by: ELIMK2
[This review was collected as part of a promotion.] I use my computer for pretty much everything school work and fun.
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on February 21, 2023
Posted by: AMN93
from Las Vegas NV
Expertise:Intermediate
Ill start off by saying im a medical student and i am constantly on my computer. This computer is great for multi tasking with the large screen and can handle many programs and windows open at the same time. Ive had this one for almost a year now and its still as fast as the day i bought it. The speaker is on the bottom of the laptop which is a down side but it still has good quality. This fits in well with the Samsung ecosystem and im still happy with my purchase
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US