Customer reviews from Samsung US
Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Average customer rating
4.4
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
177
4 Stars
42
3 Stars
20
2 Stars
8
1 Star
11
51%of customers recommend this product.
(
27 out of
53)
Customer Reviews for Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Customer Rating
5
Absolutely the Best Laptop
on August 12, 2022
Posted by: Travel4Work
Expertise:Intermediate
I bought this one after receiving permission from work to use a personal device. It keeps up with the bees that run my brain (ADHD). I travel to different offices for work, and the lightweight of this laptop makes it so easy to carry around. The battery life typically lasts 4-6 hours when I use it to run my work database, word, Adobe acrobat, and excel at the same time.
I also use it for personal use, and it is great for marking up documents and working in OneNote.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Don't forget the Duck Tape
on December 5, 2022
Posted by: Walt
from Philadelphia, Pa
Expertise:Expert
I like to computer but I don't think you should have to buy duck tape to place the pen where it is suppose to go. It slipped off so many times I lost it.
My suggestion is to have a recurring order of duck tape to keep your pen. Or maybe ask Samsung to put a real magnet in the pen to secure it better
My suggestion is to have a recurring order of duck tape to keep your pen. Or maybe ask Samsung to put a real magnet in the pen to secure it better
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, December 9, 2022
Hi Walt, thanks for reviewing your Samsung Galaxy Book2 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line while we remain committed to constant innovation. Please feel free to reach out to Samsung Support with any additional feedback or questions you have. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Great computer
on March 4, 2023
Posted by: Srdooley
[This review was collected as part of a promotion.] I love everything about this laptop!
It's fast
It's so slim and light weight
It doesn't feel flimsy
Battery life is decent
I love that I can use the fast charger that came with the laptop to charge my other Samsung products quickly
It's fast
It's so slim and light weight
It doesn't feel flimsy
Battery life is decent
I love that I can use the fast charger that came with the laptop to charge my other Samsung products quickly
Written by a customer while visiting Samsung US
Customer Rating
1
RUN FROM THIS
on August 24, 2023
Posted by: indyodie
from SC
Expertise:Expert
It can't handle basic tasks despite the really good specs. The RAM is soldered into the computer so you can't upgrade it. The GPU hard locks the laptop from watching netflix and the RAM usage is so high basic applications like Word crash from normal use.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, August 28, 2023
Good day Indyodie,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book2 Pro 360. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Software updates are a vital part of keeping your PC running its best. It's important to periodically check for updates since they are released at different intervals. To make things easier, your Samsung PC allows you to quickly check and apply updates. You can even customize the update options, so they'll only happen at times that are convenient for you. Please ensure that the software on your Galaxy Book2 Pro 360 has been updated with the most current version of software. For your convenience, a link below containing your update has been provided below. If you would like any further assistance, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/answer/ANS00083923/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book2 Pro 360. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Software updates are a vital part of keeping your PC running its best. It's important to periodically check for updates since they are released at different intervals. To make things easier, your Samsung PC allows you to quickly check and apply updates. You can even customize the update options, so they'll only happen at times that are convenient for you. Please ensure that the software on your Galaxy Book2 Pro 360 has been updated with the most current version of software. For your convenience, a link below containing your update has been provided below. If you would like any further assistance, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/answer/ANS00083923/
Written by a customer while visiting Samsung US
Customer Rating
5
BEST PC EVER
on August 6, 2022
Posted by: tech lady
from san fransisco
Expertise:Expert
It's sleek, fast, beautiful, and light. This computer can do everything. I can run several programs at once and the processing stays fast, and the battery level lasts long.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Tablet plus Laptop
on December 7, 2022
Posted by: Syto ali
from Dallas, TX
Expertise:Expert
[This review was collected as part of a promotion.] I bought this product one week back , and its been a good experience till now
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Debra, Social & Commerce, December 13, 2022
Hi Syto ali, thank you for taking the opportunity to review your Samsung Galaxy Book2 Pro 360. Your feedback allows us to remain committed to constant innovation while we improve on the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experience with our products each time they are used. Please feel free to reach out to Samsung Support if you need further assistance, have questions, or would like to provide additional feedback. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 5, 2022
Posted by: Princess
from Shreveport Louisiana
Expertise:Expert
[This review was collected as part of a promotion.] I know someone who bought this , they loved it, talked so much about the laptop and what it do!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on July 7, 2022
Posted by: Erin
from Minnesota
[This review was collected as part of a promotion.] I bought this for school and while using it it's everything you need in a laptop! It's super durable and it's battery last for a long time!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US