Customer reviews from Samsung US
Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Average customer rating
4.4
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
177
4 Stars
42
3 Stars
20
2 Stars
8
1 Star
11
51%of customers recommend this product.
(
27 out of
53)
Customer Reviews for Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Customer Rating
5
Amazing! Catches the eye
on December 15, 2023
Posted by: Ravensworld
[This review was collected as part of a promotion.] I use it for Netflix, school, and emails, surging the web. It works at a fast pace and the system itself is smooth. It allows for easy downloads, and great sound.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Power and style envisioned in a single device.
on December 17, 2023
Posted by: Arnj121
[This review was collected as part of a promotion.] I use my samsung device for almost anything. From college to work to gaming. Becuase of It's light weight design and ability to bend 360, i even use it as a tablet with the pen which is a great experience when it comes to jotting down ideas and taking notes in the classroom. It's so light i don't even know if it's in my backpack. Overall the most portable laptop the Industry had yet to come up with and I'm glad i own one.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All Purposes Laptop
on December 18, 2023
Posted by: AdemOu
[This review was collected as part of a promotion.] I had the book 2 pro 360 for a little bit over a year now, and the one word I can use to describe it is amazing. I do all kind of things on it, I use it and bought it mostly for doing my school work and taking notes on it with the Pen, but the great light feel in hand is such an amazing thing and now I use it for watching movies, Youtube and/or just browsing the web or social media, the screen brightness the keyboard backlight at night are so useful too, after a year I can say I'm satisfied with my purchase and I will probably upgrade to another version of the book pro as soon as I can.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great laptop
on December 18, 2023
Posted by: MARINE
[This review was collected as part of a promotion.] Such an amazing laptop, considering how light and slim it is
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect and easy to use
on December 19, 2023
Posted by: LAmala3081
[This review was collected as part of a promotion.] Most for streaming and gaming also to hear music and social media
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Light and pretty at the cost of battery
on December 20, 2023
Posted by: anbree
[This review was collected as part of a promotion.] This computer tries to pack a lot of power and beauty into a light package, and unfortunately creates lots of heat and battery usage without the infrastructure to support it. I love the computer, its looks, it's features, its lightness, and ease of use with Samsung products--but it heats easily ans after over 2 years the battery is not holding up.
Value
3
Response from Samsung USBy Social Commerce, December 26, 2023
Howdy Anbree,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Book2 Pro 360. We appreciate your candor. Did you know that all Galaxy devices have a set temperature range, where they operate at their best? While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Does it feel like your battery charge's duration isn't as much as it used to be? If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. When you have some available time out of your hectic schedule, take a moment to review the articles that I have linked below for you titled, "Keep your Galaxy device at its normal operating temperature" and "Reduced battery life on Samsung PC" for some awesome information that you may find beneficial in resolving what you may be experiencing with your Galaxy Book2 Pro 360. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Feel free to contact Samsung Support afterwards if you would like any further assistance or if you have any questions for us. We're here to assist you in every way that we can! Thank you for being a trustworthy Samsung customer. Happy New Year!
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Book2 Pro 360. We appreciate your candor. Did you know that all Galaxy devices have a set temperature range, where they operate at their best? While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Does it feel like your battery charge's duration isn't as much as it used to be? If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. When you have some available time out of your hectic schedule, take a moment to review the articles that I have linked below for you titled, "Keep your Galaxy device at its normal operating temperature" and "Reduced battery life on Samsung PC" for some awesome information that you may find beneficial in resolving what you may be experiencing with your Galaxy Book2 Pro 360. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Feel free to contact Samsung Support afterwards if you would like any further assistance or if you have any questions for us. We're here to assist you in every way that we can! Thank you for being a trustworthy Samsung customer. Happy New Year!
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
Written by a customer while visiting Samsung US
Customer Rating
1
Do Not Buy
on December 20, 2023
Posted by: DisappointedBuyer
I bought this laptop to use for grad school. Do not repeat my mistake. The laptop gets extremely hot. The battery does not last. I have also had issues with my typing skipping around on the screen. Doesnt matter if I am in google docs, microsoft word, or my exam software. If I am in any kind of word processing program this happens. I start typing and suddenly am typing on a different part of the document. I sent in a repair request which was a terrible process only to have them send my laptop back saying that there was no defect found. It's basically unusable for what I need it for. Would never purchase again. Extremely disappointed.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, December 26, 2023
Hey,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Book2 Pro 360. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. While your Galaxy device may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Does it feel like your battery charge's duration isn't as much as it used to be? If your battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. When you have some free time out of your busy schedule, take a moment to review the articles that I have linked below titled, "Keep your Galaxy device at its normal operating temperature" and "Reduced battery life on Samsung PC" for some great information that you may find helpful in resolving what you may be experiencing with your Galaxy Book2 Pro 360. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for your devices. It offers you that ultimate peace of mind for those unexpected situations in life like leaving your device behind in a taxi, spilling your coffee on your keyboard, having your device stolen from your briefcase, to dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our highest priority. Please do not hesitate to contact Samsung Support after reviewing the provided resources if you would like any further assistance or if you have any questions for us. We're here to assist you in any way that we can! Thank you for being a valued Samsung customer. Have a Happy New Year!
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Book2 Pro 360. Your feedback is invaluable to us. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. While your Galaxy device may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Does it feel like your battery charge's duration isn't as much as it used to be? If your battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. When you have some free time out of your busy schedule, take a moment to review the articles that I have linked below titled, "Keep your Galaxy device at its normal operating temperature" and "Reduced battery life on Samsung PC" for some great information that you may find helpful in resolving what you may be experiencing with your Galaxy Book2 Pro 360. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for your devices. It offers you that ultimate peace of mind for those unexpected situations in life like leaving your device behind in a taxi, spilling your coffee on your keyboard, having your device stolen from your briefcase, to dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our highest priority. Please do not hesitate to contact Samsung Support after reviewing the provided resources if you would like any further assistance or if you have any questions for us. We're here to assist you in any way that we can! Thank you for being a valued Samsung customer. Have a Happy New Year!
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
Written by a customer while visiting Samsung US
Customer Rating
4
Powerful little one!
on December 21, 2023
Posted by: Azusea
[This review was collected as part of a promotion.] Nice design and powerful features. Love the touch interface. Hope the battery life is longer. It also heats up quickly. Other than that, the laptop is so nice. After 2 years, it still goes strong!
Value
4
Written by a customer while visiting Samsung US