Customer reviews from Samsung US
Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Average customer rating
4.4
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
177
4 Stars
42
3 Stars
20
2 Stars
8
1 Star
11
51%of customers recommend this product.
(
27 out of
53)
Customer Reviews for Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Customer Rating
1
Dissapointed!
on December 16, 2022
Posted by: Kary
Expertise:Expert
I bought it a month ago.... The lag with the audio is horrible. I used my samsung buds. Is so annoying to use a wired headset because the buds do not work on online meetings. Even when they are connected to the computer, for some reason they don't connect to online meetings as a device. I actually believed the issue were my earbuds but, I have tried a brand new galaxy buds pro and still the lag would not go away. The computer is updated and no other updates are avaliable. Research for this issue and it is common. I had so much expectation as a samsung user. Really dissapointed.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social & Commerce, December 20, 2022
Hi Kary, thank you for taking the time out of your day to review your Samsung Galaxy Book2 Pro 360. We always strive to be innovative and improve on the design and functionality of our products. Our goal is for our customers to feel like they are having the most ideal experiences using our products. At Samsung, our products have a warranty for manufacturing defects in materials and workmanship, linked below. I have also included a link to your device manual so that you may have easy access to customizing your device and settings. Please feel free to reach out to Samsung Support if you would like further assistance, have questions, or would like to share any additional feedback with us. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
It does everything I need and more
on March 13, 2023
Posted by: LulsDNato
[This review was collected as part of a promotion.] I'm able to use my device for work and pleasure with ease and reliability. The battery never runs out while I work and I confidently use it off the charger when I can. Games play surprisingly well considering that is not its intended use. I'm in love with the limited edition blue and I think this might be the last one I buy for myself. I especially love the light up keyboard and wireless phone charger implemented within the laptop!
Written by a customer while visiting Samsung US
Customer Rating
1
So Far, No Good
on May 22, 2022
Posted by: Steve
this was purchased for the purposes of writing, composing, and recording music. the problem is that the computer is incapable of bi-directional usb communication with the recording hardware because of the uefi bios. it is able to receive information from the mixer (recording hardware) but is unable to return the recorded track to be able to work with the next track. the previous laptop used for this has no issues. i will try to work this out with both samsung and the manufacturer of the hardware but i'd like to know, "whatever happened to plug-and-play??" it seems the samsung uefi bios is the cause of the problem but i have no way to force it to run the legacy bios. if this is unable to be resolved, i'll need to return the laptop.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Debra, Social & Commerce, November 10, 2022
Steve, thank you for taking the time to review the Samsung Galaxy Book Pro 360. We value your feedback as we constantly aim to be innovative and improve on the design and functionality of our products. We focus on providing the best possible experience for our customers. When you have some free time, please review some helpful links below for Software Updates, Samsung Support, and your Product Manual. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/ https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/downloads/ https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
5
This is honestly the best computer I’ve ever had
on September 22, 2022
Posted by: Bubblegummaya
from Maryland
[This review was collected as part of a promotion.] Just aesthetic wise this is one of the prettiest laptops I’ve ever had. It is really thin and light and the purple is such a beautiful shade.
I love the face that it is 360 and I can use it to binge watch tv shows ( Pretty Little Liars) at the moment.
One of my favorite features is the fact that it has a fingerprint to log in!!
Definitely recommend
I love the face that it is 360 and I can use it to binge watch tv shows ( Pretty Little Liars) at the moment.
One of my favorite features is the fact that it has a fingerprint to log in!!
Definitely recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good machine but touchpad position is a fail
on August 5, 2022
Posted by: Hari
from Boston
Expertise:Expert
Good laptop overall. Thin and very lightweight and the screen looks really good and vibrant. Audio is decent for what you'd expect out of a thin and light.
However, after I got it, I updated all drivers from the Samsung Update app and faced intermittent blue screen of death, especially immediately after opening the lid when the laptop wakes from sleep mode. I reset Windows and things seem fine so far.
My biggest gripe however is that the nice and large touch pad is not centered under the space bar (i.e. not centered under the letter keys) but instead centered with the chassis, making it frustrating for any kind of productivity work that involves a lot of typing as my palm keeps touching the trackpad and moves the mouse all over the place.
If not for the weird touch pad location, I would have given this a 5 star.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
2
Value
5
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 9, 2022
Hari, we appreciate you taking the time to provide your feedback to us regarding your Samsung Galaxy Book2 Pro360. We are always striving to innovate our product line and provide the best possible customer experience. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Samsung Community
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smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Great little computer, truly bad heating issues
on August 12, 2022
Posted by: SB12
from los angeles, CA
i wanted a lightweight laptop for my backpack where i could write, surf the web, and draw. and that's what this computer serves, except the heating issues - they're downright bad. half the time the computer doesn't go to sleep when i close the lid, the fan will run when it's supposedly "sleeping," and it gets so crazily hot sometimes i can't touch it for a few minutes. fan runs constantly. it doesn't feel consistent. i want to love this!
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 16, 2022
SB12, thank you for your feedback regarding your Samsung Galaxy Book2 Pro 360. Here at Samsung we are always striving to innovate our product line and provide the best possible customer experience. We would recommend looking at the full product manual and reaching out to the Samsung Support Team to assist in troubleshooting the heating of the device and any other settings you would like to adjust. Thank you for being a loyal Samsung customer. –Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Bricked after 3 months
on September 4, 2022
Posted by: Anonymous
Expertise:Intermediate
Literally use it for Netflix and crunchyroll.... bricked... been stuck on the Samsung screen for a week
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 6, 2022
Cory Lowe, thank you for your feedback regarding your Samsung Galaxy Book2 Pro 360. If you haven’t done so already we would recommend reaching out to the Samsung Support or Customer Care+ Teams to assist in troubleshooting your device to get back to full functionality. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Customer Care+
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Buggy and Unreliable
on April 27, 2023
Posted by: Tizzo
Expertise:Intermediate
I bought the laptop in Dec. 2022 and it has been buggy and crashing nonstop.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Debra, Social & Commerce, April 28, 2023
Hey there Tizzo, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Book2 Pro 360. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Software updates are a vital part of keeping your PC running its best. It's important to periodically check for updates since they are released at different intervals. For your convenience I have included the link below that contains your Galaxy Book's software update. Please make sure that your Galaxy Book's software has been updated with the most recent version. Afterwards, reach out to Samsung Support if you would like further assistance and/or troubleshooting. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS00077582/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083923/
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
https://www.samsung.com/us/support/answer/ANS00077582/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00083923/
Written by a customer while visiting Samsung US