Customer reviews from Samsung US
Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Average customer rating
4.4
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
177
4 Stars
42
3 Stars
20
2 Stars
8
1 Star
11
51%of customers recommend this product.
(
27 out of
53)
Customer Reviews for Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Customer Rating
4
Great Laptop!
on August 22, 2023
Posted by: Markis
[This review was collected as part of a promotion.] I would have given this device a 5-star review but it's only issue is a full hd display and speakers that are truly lacking. Everything else about this laptop is top notch.
The only other concern would be the different functionality associated with the s-pen. S-pens on the tablets and smartphones functions essentially the same but is only a basic stylist on the laptop.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
My almost perfect laptop
on August 22, 2023
Posted by: Pamela
[This review was collected as part of a promotion.] I purchased my Samsung Galaxy book 360 Pro as the rare laptop that met everything I wanted in a laptop. As a teacher I live on 2 in 1 machines but I also wanted a machine that could handle some light gaming. The Galaxy book was at a great price point, had the specs I needed for both work and play, and a premium feel. Once I picked it up I knew it was the laptop I needed, especially as it was so much lighter than similarly specced laptops. The screen is beautiful, I love that it came with a stylus and that it was also compatible with my Note 20 stylus. Having a laptop that interfaced so easily was my phone was another bonus.
My only complaint is that the keyboard lacks the travel I need to be really comfortable to work on. I did end up purchasing a separate half-keyboard to improve my gaming experience for that reason. Otherwise, it is truly a near perfect machine.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best I've Ever Seen.
on August 24, 2023
Posted by: amberhan
[This review was collected as part of a promotion.] Èeeeeeeeeeeeèeeeeeeevvvvvvvvvvvvveeeeeerrrrrrŕrrryyyyyyÿtthing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on August 29, 2023
Posted by: Love2shop
[This review was collected as part of a promotion.] I will use my Samsung device for streaming gaming movies sports work and school
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great Laptop
on August 29, 2023
Posted by: Chile
Great laptop, has a wide screen. The touch screen is smooth. However the laptop is so thin, has no grip. Therefore it is prone to falling and breaking. My screen is cracked in multiple locations and I don't even know how it broke. I am having a hard time to find a screen replacement. When I went to the repair shop I was quoted a screen replacement price that was similar price to the laptop.
Response from Samsung USBy Debra, Social Commerce, September 1, 2023
Howdy Chile,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Book2 Pro 360. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Our partners at UbreakIfix are also available for you to take you device to be repaired. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Book2 Pro 360. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Our partners at UbreakIfix are also available for you to take you device to be repaired. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Great size, portability, speed and features
on August 29, 2023
Posted by: Hote50Lima
[This review was collected as part of a promotion.] I mainly use mine at home. I am recently retired and enjoy using this producting for streaming and some productivity.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Extremely durable if dropped on the floor
on August 30, 2023
Posted by: Jaybees
[This review was collected as part of a promotion.] I use it for gaming, streaming music/video/t.v shows/movies/YouTube
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Versatility at its finest!
on September 1, 2023
Posted by: DoctorZu
[This review was collected as part of a promotion.] I'm a doctor at a busy hospital, so I'm always on the go. I truly on a light, sturdy, powerful laptop for my records access and note writing. I also need something that turns into a tablet to read text books more easily, draw diagrams and just got document creation. The fact that this device checks those boxes while remaining sleek, anti-microbial and quiet makes this the perfect device. I would love, however, if the speakers were better. That's the worst part about this device. My speakers don't get that loud, and one side turns on/off constantly. Could be a faulty one-off product, but it gives me concerns about QA.
Value
5
Written by a customer while visiting Samsung US