Customer reviews from Samsung US
Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Average customer rating
4.4
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
177
4 Stars
42
3 Stars
20
2 Stars
8
1 Star
11
51%of customers recommend this product.
(
27 out of
53)
Customer Reviews for Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Customer Rating
3
Screen cracked
on June 20, 2023
Posted by: am123
Expertise:Intermediate
Great laptop; functions well with a few flaws. It gets extremely hot and the screen cracked all the way across after less than one year of ownership. For something so expensive, I would have expected to get at least a few years out of it.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, June 21, 2023
Hello Am123... We appreciate you taking the time to review the Samsung Galaxy Book2 Pro 360. We value your input as we strive to innovate and improve on the design and functionality of our products. I've linked an article that should help with the temperature of your device.
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
great but drops the ball with the speakers
on July 1, 2023
Posted by: jass
from CO
the biggest issue for me is the speakers. they are located on the bottom. and since i'm usually just streaming, the laptop is sitting on my bed so the speakers are muffled. i know prior builds of this line had the same thing which is why i never got them. i only got this because i got the matching s22 ultra. even if i'm watching with the keyboard folded so the speakers are behind the screen facing upwards or the laptop is folded so it's sitting in an upside down v position, i'm still wishing i could have unobstructed speakers like on a mac.
the s pen that comes with it has nowhere to be stored so you just have to carry it around separately if you want to use it. i think the one time i tried it, the response was very laggy.
in the end, lots of cool ideas, but just falls flat.
the s pen that comes with it has nowhere to be stored so you just have to carry it around separately if you want to use it. i think the one time i tried it, the response was very laggy.
in the end, lots of cool ideas, but just falls flat.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Great Pc and features
on July 25, 2023
Posted by: fmf50
from Lacey, Washington
Expertise:Expert
I bought this over 6 months ago and could not be happier with it. It runs like a champ and has a ton of features that make it useful in a lot of areas. I use this computer every day and have not had any issues with it. I have not had overheating problems or problems with it crashing. I would definitely recommend this pc to anyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Rocks!
on August 10, 2023
Posted by: DeathIsSinging
from Texas
Expertise:Expert
I bought this computer so many months ago, and its been the best experience that I have ever had since owning laptops! I've worked with HP laptops, with Apple Macbooks, and so much more, and nothing prepared me for the performance on this laptop. My old macbook kept having software issues and there was barely any support for it and the costs were ridiculous, and theres an obvious factor with this one. The fact that you can just instantly fold it into a huge tablet blew my mind, and the color made it even better. Absolutely love this Galaxy Book and I cannot wait to see what Samsung has in store for the future. They have definitely made this the top of the line.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
REMARKABLE
on August 11, 2023
Posted by: Potato
[This review was collected as part of a promotion.] This laptop has the best battery of any laptop I have ever had, not to mention the connectivity. I have an s23 ultra and can take my mouse from my laptop over to my phone screen🤯! It is sleek, it has no issues with any of my programming software, and the touch screen is super clean, I hardly ever have to clean it off from fingerprints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great for school
on August 12, 2023
Posted by: WornOutStudent
[This review was collected as part of a promotion.] My school only does exams electronically, so this is a great option for me to be able to take just one device to campus and still be able to handwrite notes. I have noticed that it definitely has a harder time with using the touch screen than it does typing (or generally like a traditional computer), it "hiccups" sometimes for a moment when writing notes. Overall love the device, but definitely not flawless
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Happy with my purchase
on August 12, 2023
Posted by: TinaMarie
[This review was collected as part of a promotion.] Very happy with my purchase. I love that all of my galaxy devices are linked and I get to access samsung apps from my laptop. The picture on this device is great too. Having the benefits of windows and samsung in one place are definitely a win for me. I have no complaints, it charges super fast and I love the charger that it came with. Overall, no complaints here! My screen did Crack and because I purchased samsung care+, they said I can get it repaired free of charge also!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
SAMSUNG GALAXY S23+ is the best phone yet
on August 14, 2023
Posted by: Emannning05
[This review was collected as part of a promotion.] Great product for the right price
Samsung Galaxy phone has more features
Samsung Galaxy phone has more features
Value
4
Written by a customer while visiting Samsung US