Customer reviews from Samsung US
Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Average customer rating
4.4
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
177
4 Stars
42
3 Stars
20
2 Stars
8
1 Star
11
51%of customers recommend this product.
(
27 out of
53)
Customer Reviews for Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Customer Rating
5
its not samsung, its intel (LOVE THE MACHINE)
on July 5, 2022
Posted by: Mussa
from new york
Expertise:Expert
I bought the thinkpad x1 yoga gen 7 oh boy, I got blisters using that machine. I also got dell 13 plus that also runs hot.. I had figured the problem is not with these machines, but with the intel makes whacky chips. I love this machine, everything is best about this laptop when you compare it to the other brands... I LOVE IT TO BITS. PLEASE KEEP ON MAKING NEXT GENERATIONS OF THIS DEVICE TOO... (if your audio is low, go to dolby access and turn it off or change the profile [your welcome])
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Awful Computer
on September 23, 2022
Posted by: computer
from Holland, MI
This is the worst computer I have ever owned. The glass screen cracked within the first week of owning it and after getting it fixed, three weeks later I picked the computer up closed and it cracked again. Its frail and flimsy and the bottom is starting to fall off due to poor engineering. Want a refund, this is garbage.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 27, 2022
Computer, we appreciate your feedback on the Samsung Galaxy Book2 Pro 360. Here at Samsung we always strive to innovate our product line to provide the best possible customer experience. We would recommend reaching out to the Samsung Support Team for assistance with your difficulties. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Better off shopping elsewhere
on October 12, 2022
Posted by: Larchie
Expertise:Intermediate
I always thought the beauty of the USB-C is that you can put the plug in either direction (up or down) and it would still work. One of the usb-c inputs only works in one direction. This can be a big pain if you are using it to charge the battery only to find out that it is not working until you flip the plug around.
The battery life itself it a bit of a joke. You can get about 7 hours if you shut off the wifi, bluetooth, lower the brightness to about 25% and shut off every application while having the battery saver mode turned on. You know, the way most people use their computer.
There is about a 20% chance the finger biometric will work to turn on the computer so make sure you plan on using the pin to get in. Don't even think about using facial recognition. Even though it comes with a camera, it is not compatible for turning on the computer.
The best part of the computer is that after two months of use, it decided to stop working. No way to turn the computer on - not even the blue screen of death. Absolutely nothing. But then after about 40 minutes of having the computer open, it suddenly decides to turn on. And conveniently it wipes away all the settings to allow you to set up your preference all over again.
If you are given it as a gift and so it is free, it is worth every penny. Otherwise, shop elsewhere.
The battery life itself it a bit of a joke. You can get about 7 hours if you shut off the wifi, bluetooth, lower the brightness to about 25% and shut off every application while having the battery saver mode turned on. You know, the way most people use their computer.
There is about a 20% chance the finger biometric will work to turn on the computer so make sure you plan on using the pin to get in. Don't even think about using facial recognition. Even though it comes with a camera, it is not compatible for turning on the computer.
The best part of the computer is that after two months of use, it decided to stop working. No way to turn the computer on - not even the blue screen of death. Absolutely nothing. But then after about 40 minutes of having the computer open, it suddenly decides to turn on. And conveniently it wipes away all the settings to allow you to set up your preference all over again.
If you are given it as a gift and so it is free, it is worth every penny. Otherwise, shop elsewhere.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 13, 2022
Larchie, we appreciate you taking the time to provide your feedback to us regarding your Samsung Galaxy Book2 Pro 360. If you haven’t done so already, we would recommend taking a look at the full product manual and reaching out to the Samsung Support Team for assistance in troubleshooting the settings on the device. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
1
Severe overheating, unable to boot, have to RMA.
on May 26, 2022
Posted by: Paul
this unfortunately is the worst purchase i have ever made. this laptop has a severe overheating issue out of the box, after roughly one month of usage the laptop was unable to boot without any indicator light even when it was plugged in.
called in and was told that it is a possible hardware failure and was given a shipping label to sent the laptop for repair. however after more then a day after the incident i decided to plug in the laptop and somehow the laptop was able to boot but suffers from severe overheating particularly around the keyboard, it was so hot that it burns to the touch! the laptop worked for around a day or 2 and then it stopped booting again and now it's currently in a repair center awaiting testing.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Debra, Social & Commerce, November 10, 2022
Paul, thank you for your feedback on the Samsung Galaxy Book Pro 360. We aim to improve on the functionality and design of our products and remain innovative. We never desire for our customers to have anything less than an ideal experience. It sounds like you have taken the opportunity to utilize your Samsung Warranty. Did you know that you can add additional protection to your eligible Samsung devices with Samsung Care+? We offer over 700 authorized repair locations nationwide for those unforeseen situations in life like breaking your screen, spilling your beverage on your device, losing it, and even for theft. Should you have any further questions, please do not hesitate to reach out to Samsung Support, linked below, along with Samsung Warranty. Thank you for being a valued Samsung customer. – Debra smsng.us/Samsung-Support smsng.us/Warranty-Info Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
3
On paper its all there
on June 15, 2022
Posted by: Alina
my main use is reading and writing research. the battery life on my brand new device while doing this varies between 3 to 4.5 hours. and boy it heats up. honestly, i had very high expectations, my primary reason for getting a new laptop was that i wouldn't have to charge for one work day and come home and plug it in. no such luck its battery time is the same as my previous 3 yr old acer spin. and honestly, i am scared to use the pen, which i would normally to mark up my pdfs, is there a way to turn off the hand touch situation so annoying.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi Alina, we are sorry to hear about the difficulties that you are experiencing with your Samsung Galaxy Book2 Pro, we do have some links that we can provide you that could help, we will include them down below. If you believe that you are experiencing defects with your device then we would recommend reaching out to our customer support team, we will also provide a link for them below. Thank you for being a loyal Samsung customer.
Reduced battery life on Samsung PC:
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Reduced battery life on Samsung PC:
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Love How Samsung Buries The Screen Specs
on October 3, 2022
Posted by: JMFire
Expertise:Expert
Sure it's quick but they do a good job and trying to ensure you don't see it's a 1920x1080 resolution. For this price range you have far better options.
Features
3
Performance
3
Design
2
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 4, 2022
JMFire, we appreciate you taking the time to provide your feedback to us regarding the Samsung Galaxy Book2 Pro 360. We are so happy you find the device to be quick. It is definitely a productivity powerhouse that can handle any and all business needs with ease. If you require a crisper display for gaming or streaming purposes, we would recommend taking a look at our gaming monitors that will not only give you that 3K or 4K display but will also provide a larger screen for those activities. We appreciate you being a Samsung customer and please feel free to reach out to us with any further questions about your Samsung products. –Elizabeth
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Wanted to love it
on August 8, 2022
Posted by: Dianne
from Boise, ID
this has so many pros and cons. pros: small, lightweight and excellent charge.
cons: overheated too often and burned my legs. (not severe). functions quit working on me such as touch screen. had to reset it multiple times. would get stuck on a blue screen of death and have to close it, charge for a while and try again.
then i dropped it. it is slippery and i'm disabled so my grip is not the best. that is on me. i am shocked i didn't get an accidental protection plan which i usually do so now i'm out a computer after spending a lot of money on that.
i loved the phone to computer option and it made my life easier with my disability. this could have been a fantastic device had it worked properly for me and if it had some non slip grip material on the outside.
cons: overheated too often and burned my legs. (not severe). functions quit working on me such as touch screen. had to reset it multiple times. would get stuck on a blue screen of death and have to close it, charge for a while and try again.
then i dropped it. it is slippery and i'm disabled so my grip is not the best. that is on me. i am shocked i didn't get an accidental protection plan which i usually do so now i'm out a computer after spending a lot of money on that.
i loved the phone to computer option and it made my life easier with my disability. this could have been a fantastic device had it worked properly for me and if it had some non slip grip material on the outside.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, August 9, 2022
Dianne, thank you for your feedback regarding your Samsung Galaxy Book2 Pro 360. We would recommend taking a look in to your product warranty, linked below, and reaching out to the Samsung Support or Customer Care+ teams to assist in troubleshooting the device so you can enjoy all the amazing features of your device. Please feel free to reach out to us with any further questions regarding your Samsung products. –Elizabeth
Samsung Warranty
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Customer Care+
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Samsung Support
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Samsung Community
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Customer Care+
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Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
It's almost all there!
on September 22, 2022
Posted by: Brendan
the galaxy book2 pro 360 is a good laptop. just good, not quite great. but, it's close.
everything's there: the build quality, the speakers, the customization.
there is one feature i have to dock this laptop for: the display. i have the 15" display, and while rich in colors, it lacks sharpness. i bought this laptop at this size for a wider display and expected clarity and high picture quality to match. but as much as i want to love this laptop, samsung did not deliver here. the 16:9 ratio is dated, and its shortcomings show at 15". it's slightly fuzzy, and i just expect better.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US