Customer reviews from Samsung US
Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Average customer rating
4.4
(258 Reviews)
Rating breakdown 258 reviews
5 Stars
177
4 Stars
42
3 Stars
20
2 Stars
8
1 Star
11
51%of customers recommend this product.
(
27 out of
53)
Customer Reviews for Samsung - Galaxy Book2 Pro 360 13.3" AMOLED Touch Screen Laptop - Intel 12th Gen Core i7 Evo Platform - 8GB Memory - 256GB SSD - Graphite
Customer Rating
4
I would give it a 5 but only 4 and here's why.
on March 6, 2023
Posted by: SamsungGeek
[This review was collected as part of a promotion.] It's only FHD(1080p amd 60fps,Really Samsung?), and Samsung is known for its best screen displays...it'd also very quiet and low nits... I mean only two speakers? The S8+ tablet I have blows it out the water. However since it's windows it always wins in that part. However the resolution is way better on the tablet and it has 4 speakers the sound is way better on tablet.
Also the laptop comes with a S pen and my s pen from my tablet works with it aswell which is pretty cool. It can fold all the way to turn it self into a tablet as well. The ports However...really? You need way more than just that, your forced to buy a docking station lol. Anyways this laptop is good for watching videos, doing work, and well microsoft 365 stuff. Not meant for gaming in the slightest. If they somehow made the tablet specs into the laptop with speakers and everything. That's literally all they gotta do honestly.
For a tablet that's way cheaper makes no sense how much better it is. Although it is only android or one ui5 while the laptop is windows 11 and you can't beat that with android at all. Honestly and very honestly it's not a great laptop at all. Bashing this device I hope I win lol? But not likely right?
Also the laptop comes with a S pen and my s pen from my tablet works with it aswell which is pretty cool. It can fold all the way to turn it self into a tablet as well. The ports However...really? You need way more than just that, your forced to buy a docking station lol. Anyways this laptop is good for watching videos, doing work, and well microsoft 365 stuff. Not meant for gaming in the slightest. If they somehow made the tablet specs into the laptop with speakers and everything. That's literally all they gotta do honestly.
For a tablet that's way cheaper makes no sense how much better it is. Although it is only android or one ui5 while the laptop is windows 11 and you can't beat that with android at all. Honestly and very honestly it's not a great laptop at all. Bashing this device I hope I win lol? But not likely right?
Written by a customer while visiting Samsung US
Customer Rating
5
A good laptop for school
on March 9, 2023
Posted by: CollegeStudent
[This review was collected as part of a promotion.] This laptop was everything I looking for school usage. The adjustable keyboard backlight is good. The silent mode so you don't hear the reving of the fans is fantastic. I have always been a samsung over apple fan. This is my first samsung laptop I've had it for a couple weeks and nothing bad to say about it. The only downside that I have found with this laptop as with almost all Android laptops. They don't make that clip on case as they make for nearly all apple models. Overall, it is a great laptop I haven't tried running powerful games in it so for gamers not sure how well it would withstand. It is a very light laptop which is a postive.
Written by a customer while visiting Samsung US
Customer Rating
2
Be Careful!
on March 11, 2023
Posted by: Midlaptop
[This review was collected as part of a promotion.] Be careful with this laptop it breaks extremely easily! I was looking at it a few months ago and it cracked right before my eyes! Very disappointing, the battery life is also not very good, I would not recommend this laptop to anyone, there are way better ones on the market for the price, mabye the Galaxy Book 3 pro 360 is better I hope it is.
Response from Samsung USBy Debra, Social & Commerce, March 14, 2023
Hello Midlaptop, thank you for finding the time out of your day to share your thoughts with us about your Samsung Galaxy Book2 Pro 360. We value your candor as it helps us with improving the functionality and design of our product line. Our goal is for our customers to feel like they are having the most fantastic experiences when using our products. Our products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on the train, having it stolen from your bag, spilling your drink on the keyboard, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love doing most in life. Talk about peace of mind. Does it feel like your battery charge's duration isn't as much as it used to be? If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Check out the Samsung article titled, "Reduced battery life on Samsung PC" for some helpful tips on extending your Galaxy Book's battery life. Please feel free to reach out to Samsung Support if you would like further assistance. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Samsung-Care-Plus smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/troubleshooting/TSG01201702/
Written by a customer while visiting Samsung US
Customer Rating
5
One of The Best
on March 12, 2023
Posted by: Bsblues
[This review was collected as part of a promotion.] Love it. Fast, great with synchronisation and look awesome
Written by a customer while visiting Samsung US
Customer Rating
3
This laptop needs a major upgrade
on March 13, 2023
Posted by: Androidusr
[This review was collected as part of a promotion.] I have been using this laptop for more than 3 months (cannot recall the exact time). I love the design, i love the fact that i can use it for school and art, since im an artist. I love the style of the laptop, it feels fancy, it has so many features, overall it looks and feels great, i however, have a big problem with some of the things that they have done to the features. One of which has surprised me, is the finger print sensor. I was excited and amazed by this feature, however, for some reason it stops working after some time. Trying to fix it just makes it extremely overwhelming to want to use this feature. Another one is that i have to reset my pin after i update the laptop, and if im not using my home WiFi and i have to use my laptop after the update, i won't be able to since the update forces me to have to login to my Microsoft account (which can be really annoying) and change my pin. To my standards,this is unnecessary and unnacceptable, i have never seen something like this in all the laptops i've had.
Response from Samsung USBy Debra, Social & Commerce, March 16, 2023
Hey Androidusr, thank you for taking the time out of your day to review your Samsung Galaxy Book2 Pro 360. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For better fingerprint recognition: Prevent the fingerprint recognition sensor from being scratched or damaged by metal objects, such as coins, keys, and necklaces.> Ensure that the fingerprint recognition sensor and your fingers are clean and dry. > The fingerprint recognition sensor may not recognize fingerprints that are affected by wrinkles or scars.> The fingerprint recognition sensor may not recognize fingerprints from small or thin fingers.> If you bend your finger or use your fingertips, the fingerprint recognition sensor may not recognize your fingerprints. Make sure to cover the entire fingerprint recognition sensor with
your finger. > To improve recognition performance, register the fingerprints of the hand you use most often to perform tasks. > In dry environments, static electricity can build up in the computer. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object. When you have some free time in your schedule, please reach out to Samsung Support for further assistance and/or troubleshooting. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info https://downloadcenter.samsung.com/content/UM/202208/20220829152459849/Win11_Manual_ENG.pdf
your finger. > To improve recognition performance, register the fingerprints of the hand you use most often to perform tasks. > In dry environments, static electricity can build up in the computer. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object. When you have some free time in your schedule, please reach out to Samsung Support for further assistance and/or troubleshooting. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info https://downloadcenter.samsung.com/content/UM/202208/20220829152459849/Win11_Manual_ENG.pdf
Written by a customer while visiting Samsung US
Customer Rating
4
One of the most versatile laptops ever
on March 13, 2023
Posted by: Darkknight
[This review was collected as part of a promotion.] I use my laptop for everything, and as a college student it comes in very handy. I am able to use it as a tablet to take notes and all I have to do is flip it over and I'm set or I can just set it up like a tent and write like that . I also use it for other intensive purposes like running a virtual machine, which would require a very expensive laptop which this can handle all my itself. I also use it for entertainment too, such as watching movies and shows and the speakers on this laptop are one of the best and it feels like your in a movie theater due to the on-board dolby Atmos speakers and as an audiophile this delivers.
Written by a customer while visiting Samsung US
Customer Rating
5
The best I have ever had ♥️
on March 13, 2023
Posted by: OniLapi
[This review was collected as part of a promotion.] I needed a laptop for my studies (Quinsigamond College). As I am an Environmental Engineer, I also needed a high end laptop with a lot of features. I really enjoy the Pen, touchscreen, converting my laptop to a tablet which really feels as a tablet because it is so thin.
I really like the brightness of the screen and battery life is very good too.
I am very happy I bought Samsung Galaxy Book 2 Pro 360.
I really like the brightness of the screen and battery life is very good too.
I am very happy I bought Samsung Galaxy Book 2 Pro 360.
Written by a customer while visiting Samsung US
Customer Rating
5
Great laptop
on March 13, 2023
Posted by: Blazed25
[This review was collected as part of a promotion.] Works perfectly for all of my needs. Haven't had any issues so far. But I doubt I will ever have any.
Written by a customer while visiting Samsung US