Customer reviews from Samsung US
Samsung - Galaxy Book2 Pro 13.3" AMOLED Laptop - Intel 12th Gen Core i5 Evo Platform- 8GB Memory - 256GB SSD - Graphite
Average customer rating
4.5
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
65
4 Stars
22
3 Stars
4
2 Stars
1
1 Star
5
74%of customers recommend this product.
(
20 out of
27)
Customer Reviews for Samsung - Galaxy Book2 Pro 13.3" AMOLED Laptop - Intel 12th Gen Core i5 Evo Platform- 8GB Memory - 256GB SSD - Graphite
Customer Rating
5
My adventure of my lifetime
on August 21, 2023
Posted by: Kristi
[This review was collected as part of a promotion.] I will use my Samsung device as my personal phone and TV. I will use it for my camera as well. But, mostly TV as my son has grown accustomed to them
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for work
on August 21, 2023
Posted by: Pompeii
[This review was collected as part of a promotion.] I enjoy this device it is fast and accommodates all my needs with work.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Nice and slim
on August 21, 2023
Posted by: Mark22
[This review was collected as part of a promotion.] I got this laptop to replace my old lenovo and it is great high quality screen and touch response.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good for everyday use
on August 21, 2023
Posted by: Heart23
[This review was collected as part of a promotion.] i use my galaxy laptop for simple things from checking emails to streaming video and for minimum games i like how fast it is for anything i need
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Book2 Pro is an ultimate experience.
on August 21, 2023
Posted by: Nappy000
[This review was collected as part of a promotion.] I originally bought my Galaxy Book2 Pro for school online. I've always had great experiences with all of my Samsung products. This computer, though, is an amazing experience! Whether I'm schooling, gaming, creating or just perusing the internet...it allows me the freedom to be exactly who I want to be, when it comes to my online presence. It is lightning fast. Easy to use, especially when it comes to using Samsung Flow and casting, quick sharing and downloading. I will never switch to the folks with a bite in their fruit. Thank you Samsung, for your steadfast help to your customers. I also own the S23ultra, s21ultra, Crystal UHD 55" T7 series, S23+, s20 and s9. You can always cou t on my money being with y'all!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lightweight but poor battery
on August 21, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I use this laptop occasionally, but the battery runs low when it's in Sleep mode. Also runs hot when used on the lap.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Howdy,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Book2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Does it feel like your battery charge's duration isn't as much as it used to be? If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the available time in your day, please take a look at the article that I have linked below titled, "Keep your Galaxy device at its normal operating temperature" to help resolve what you have been experiencing with your device overheating. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
https://www.samsung.com/us/support/answer/ANS00076952/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy Book2 Pro. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Does it feel like your battery charge's duration isn't as much as it used to be? If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. When you have the available time in your day, please take a look at the article that I have linked below titled, "Keep your Galaxy device at its normal operating temperature" to help resolve what you have been experiencing with your device overheating. Feel free to contact Samsung Support if you would like any further assistance. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
https://www.samsung.com/us/support/answer/ANS00076952/
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung book
on August 21, 2023
Posted by: Samsunguser256
[This review was collected as part of a promotion.] Good for everyday use for school, sturdy construction
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
this is so userfriendly
on August 22, 2023
Posted by: mkallentn
[This review was collected as part of a promotion.] This is so convenient and easy to take along for work and school
Value
5
Written by a customer while visiting Samsung US