Customer reviews from Samsung US
Samsung - Galaxy Book2 Pro 13.3" AMOLED Laptop - Intel 12th Gen Core i5 Evo Platform- 8GB Memory - 256GB SSD - Graphite
Average customer rating
4.5
(97 Reviews)
Rating breakdown 97 reviews
5 Stars
65
4 Stars
22
3 Stars
4
2 Stars
1
1 Star
5
74%of customers recommend this product.
(
20 out of
27)
Customer Reviews for Samsung - Galaxy Book2 Pro 13.3" AMOLED Laptop - Intel 12th Gen Core i5 Evo Platform- 8GB Memory - 256GB SSD - Graphite
Customer Rating
5
Very Nice!!
on September 20, 2022
Posted by: Susu11
from Chicago, IL
Expertise:Intermediate
[This review was collected as part of a promotion.] When you first open the box a beautiful silver, slim laptop is there waiting. It is very nicely packaged with the computer and USBC charger. It is partially charged for easy start up. It was charged at 15% and within 10 minutes of plugging it in it was at 30%. There are two USBC ports, HDMI output, a USB 3.0 which makes for faster data transfer, a micro SD slot as well as a microphone jack. Once I turned it on I had to sign in with my microsoft account and customize a few quick settings and I was up and running. The desk top runs a full Windows operating system. It resembles a standard microsoft laptop. The screen is full view with a thin frame and very vibrant picture. The keyboard is a pretty white color with nice back light. The touch pad is large and its responsiveness is customizable to your liking. It has a large 500gb hard drive and was not much bloatware pre-installed so a majority of space is still available. One aspect I wish this had was a touch screen. It has 8GB of RAM and a Core i5 processor so everything runs pretty quickly and running multiple programs or windows does not lag. It also comes with Windows 11 Home installed. It has a Microsoft store so all of your favorite apps are available and easy to download. This being a Samsung device is great for me because my phone is a Samsung so having the Samsung catalog of apps available makes a seamless transition from one device to the next. You can pick up where you left off and all your data can be accessed conveniently. Using the Quick Share option can be useful to easily transfer information. Aside from this being a full capability Microsoft computer it is also an extension of your current Samsung devices. I feel like that is what sets it apart from other laptops or computers. Overall, this is a great device that will simplify my projects and day to day usage and I would definitely recommend especially because it is so easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on January 20, 2023
Posted by: Sue S
When this laptop works, it's great -- very fast with great graphics. Unfortunately I've had an issue with intermittent crashing and have lost work several times.
Response from Samsung USBy Debra, Social & Commerce, January 23, 2023
Hi there Sue, thank you for taking the time out of your busy day to review your Samsung Galaxy Book2 Pro. We appreciate your feedback as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung products have a warranty that would protect against manufacturing defects in materials and workmanship, linked below. Do you recall if your device has received the most recent update to its software? I have included the link below for your convenience. Please ensure that your device is running the most recent version of software. If you would like any further assistance afterwards, please reach out to Samsung Support. Samsung Support is available to answer your questions, assist you with troubleshooting your devices, and they can take any additional feedback that you would like to share with us. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
Great resolution
on September 17, 2022
Posted by: Rich2311
from Worcester MA
Expertise:Intermediate
[This review was collected as part of a promotion.] You can read the technical specs on your own, this feedback will focus on user experience. Let’s start with weight - very lightweight which is appreciated when your backpack is full of stuff. It’s thin and the finish is pleasant to touch. Has a nice wide screen with great resolution - truly amazing picture. I watched Thursday night football broadcast on it and heard complaints from many about resolution on their screen for this game. Not me - it was beautiful. It runs fast, can keep a lot of windows open. It heated up quite a bit initially during set up when it was loading, but it hasn’t happened since. Takes a little getting used to a wide keyboard. Overall - very pleased.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on September 18, 2022
Posted by: ArnoM
from Austin, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I received the Samsung Galaxy Book2 Pro 15'' a few days ago and it is now my do it all computer.
I am amazed by the weight, it is so light, incredible. Also, the look is amazing, sober and very classy at the same time.
The touch pad is very responsive, accurate and very large. You do not need to scroll 2 or 3 times to place your cursor wherever you want. It is a big advantage.
The keyboard is nice, I like that the backlight can be easily adjusted.
Having a full number pad makes it also easier when you work on numbers.
On the specification side, no problem, 512GB of HDD, Intel core i5, all good. The only thing could be that the laptop could include at least 16GB of RAM instead of 8GB but fro most usage it is OK.
In terms of connectivity, no problem either, BT, WIFI connect perfectly to devices and networks. 1 USB2, 2USB3, 1 flash card slot, 1 audio jack and 1 HDMI port will connect any wire devices to this computer.
The screen is top quality, colorful, a lot of brightness in case of very luminous environment.
On the security side I like the fingerprint sensor.
I am using it for everything, coding, picture editing, excel, ppt presentation, word document even a bit of gaming.
In conclusion, this a very laptop, you will ne be disappointed.
I am amazed by the weight, it is so light, incredible. Also, the look is amazing, sober and very classy at the same time.
The touch pad is very responsive, accurate and very large. You do not need to scroll 2 or 3 times to place your cursor wherever you want. It is a big advantage.
The keyboard is nice, I like that the backlight can be easily adjusted.
Having a full number pad makes it also easier when you work on numbers.
On the specification side, no problem, 512GB of HDD, Intel core i5, all good. The only thing could be that the laptop could include at least 16GB of RAM instead of 8GB but fro most usage it is OK.
In terms of connectivity, no problem either, BT, WIFI connect perfectly to devices and networks. 1 USB2, 2USB3, 1 flash card slot, 1 audio jack and 1 HDMI port will connect any wire devices to this computer.
The screen is top quality, colorful, a lot of brightness in case of very luminous environment.
On the security side I like the fingerprint sensor.
I am using it for everything, coding, picture editing, excel, ppt presentation, word document even a bit of gaming.
In conclusion, this a very laptop, you will ne be disappointed.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung Galaxy Computer Book 2 Pro.
on April 1, 2023
Posted by: GJ Hawk
Expertise:Intermediate
DON'T BUY IT!!!! I purchased the computer 2 months ago. The extra features are what attracted me to buy the computer. (Touch Screen, 512 SSD, 12 GB Ram etc.) When I complained to the store where I purchased it, about the battery time, I was told it was my fault. I still cannot believe that a 2-month old computer (not being used), sitting idle (Over night) can chew up a full charge in 3 hours. The retailer did nothing to help me and solve the issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
3
Response from Samsung USBy Debra, Social & Commerce, April 5, 2023
Greetings GJ, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Book2 Pro. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience I have included a link below to assist you with the optimization of your Galaxy battery. Feel free to check it out during your leisure. The Samsung article is titled, "Reduced battery life on Samsung PC." If you feel like you could benefit from further assistance, please do not hesitate to reach out to Samsung Support when it is convenient for you. Thank you for being a valued Samsung customer. - Debra msng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
https://www.samsung.com/us/support/troubleshooting/TSG01201702/
Written by a customer while visiting Samsung US
Customer Rating
3
Runs a little slow
on October 3, 2022
Posted by: Heather113
from Melbourne, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I love the aesthetics of this laptop, it looks great! It's super thin, and the display looks amazing. The keys seem to type quietly ( and they are backlit). However, from the day I got this laptop it seems to run a bit on the slow side! I know it has a ton of programs already loaded on there that you really don't need taking up the memory when you're trying to run other programs.
One program in particular that I didn't like was the McAfee antivirus. It quickly outdated and now it asks me if I want to pay a subscription to keep it going, which can be excessive. I've had the computer for a few weeks now, and it's only progressively gotten slower. I got a blue screen saying my laptop was damaged and it was attempting repair. It took me several times of restarting it to get it back to acting normal. I would say at this point, I'm not sure if i got a dud or that's just how this laptop is unfortunately.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
5
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 4, 2022
Heather113, we appreciate you taking the time to provide your feedback to us regarding your Samsung Galaxy Book2 Pro. If you haven’t done so already we would recommend taking a look at the warranty information of the device as well as reaching out to the Samsung Support or Customer Care+ Teams for assistance with troubleshooting the device. Please feel free to reach out to us at any time with further questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Very Efficent
on May 29, 2022
Posted by: Roeroe
i love the weight, style, and power of this laptop. the battery life is awesome, once fully charged i can go the 7 whole day without another recharge. the screen aesthetics are also great, the colors and contrast really pop for this computer (needless to say movies look awesome on this computer). sound quality is also great, you can have multiple selection of where the audio comes from (both speakers separately, or a combined sound from both speakers, or one side louder than the other). the customization on this computer is also great and it is extra extra fast in starting up and loading programs. definitely got my money' s worth with this computer, i would purchase again.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great build + feel, but fuzzy HD res for 15"
on August 6, 2022
Posted by: marty
from seattle
Expertise:Intermediate
Pros: Great build + feel, keyboard and trackpad are first class. Quiet keys with just enough travel for an ultralight, ultra thin laptop. Screen is very bright and high contrast as AMOLED.
Cons: Only 1080p (FHD) - it's really too low resolution for a 15"+ screen, fuzzy view all the way. 16:9 aspect ratio is outdated, doesnt work well for web browsing or productivity (which will be the main purpose for most people buying this, not video watching - you'd just get a tablet for that).
Cons: Only 1080p (FHD) - it's really too low resolution for a 15"+ screen, fuzzy view all the way. 16:9 aspect ratio is outdated, doesnt work well for web browsing or productivity (which will be the main purpose for most people buying this, not video watching - you'd just get a tablet for that).
Request to Samsung: Please make a 16:10, QHD screen version of this! (at least as an option to upgrade from FHD). I know 4K is too much for battery purposes, but only FHD is a shame, mars an otherwise awesome product. Also, it's great that it's extremely thin but it'd be fine to add a small amt of thickness/weight for more battery to offset the power for a QHD screen.
For comparison, I also tested an LG Gram 16. The build is not as rigid/solid, keyboard is much worse, but the screen is far better with crisp text and 16:10 display.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US