Customer reviews from traegergrills.com
Traeger Grills - Timberline XL Wood Pellet Grill - Black
Average customer rating
4.3
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
102
4 Stars
7
3 Stars
4
2 Stars
4
1 Star
15
86%of customers recommend this product.
(
6 out of
7)
Customer Reviews for Traeger Grills - Timberline XL Wood Pellet Grill - Black
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
We bought this grill to replace a Traeger pro 780. This grill is awesome. We grilled outside during the storm. It was -5 with a wind chill of -28. The grill performed awesome and cooked our prime rib and all its sides for Christmas. Totally impressed.. where or 780 even with the blanket couldn’t have kept up. I would totally recommend this grill to anyone!
Written by a customer while visiting traegergrills.com
Customer Rating
1
Horrible product. Class action lawsuit?
on March 25, 2023
Posted by: Spoiled Meat
from Minnesota
Does not ignite except in rare unpredictable circumstances. Once it lights, it shuts-off randomly and will not re-ignite. You can reset, use new pellets, pray... it will NOT re-start. Meat on the grill? Too bad.
Response from traegergrills.comBy Traeger, March 30, 2023
Thank you for providing your feedback on the new Timberline XL. Obviously, this is not the experience that we expect anyone to have with their grill. The situation you are describing in not really something that we have been seeing, so it would certainly be worth reaching out to Traeger support. More often than not, issues with the grill can be corrected with a single phone call. When you have the time, please contact us for assistance. We are available until 10:00 PM MST every night of the year.
Written by a customer while visiting traegergrills.com
Customer Rating
5
Pleasantly surprised
on May 6, 2024
Posted by: William Rabung
I spent a large sum and was fearful it would be a waste… I was wrong, very versatile and can handle a load. I catered a party fo 45 with ease. Brisket, pork, ribs all at different times and shared temperatures. Amazed!
Written by a customer while visiting traegergrills.com
Customer Rating
1
Could have burnt our house down!
on March 24, 2025
Posted by: Kate M
from Texas
Set up our new Traeger Timberline XL yesterday, went to use it today and it caught fire!!! Thankfully, we were home before it burnt our house down. I will never trust this piece of junk ever!
No, I would not recommend this to a friend.
Response from traegergrills.comBy Traeger Grills, Traeger, March 28, 2025
Hi, and thank you for reviewing the Timberline XL. Fires for new grills, regardless of the model, rarely happen and are generally not related to the grill's functionality. Typically, these only occur after the grill has been used a while, and grease has been allowed to buildup, which may eventually ignite. However, for brand new touchscreen models, it is usually due to either using a liner/foil on the drip tray, or in this case, a firepot not being fully installed into its position. If you ever have any questions when setting up and using your Traeger, please reach out to us at 1-800-TRAEGER, any day of the year and one of our agents will be happy to help.
Written by a customer while visiting traegergrills.com
Customer Rating
1
Why can't we give ZERO stars
on April 25, 2023
Posted by: Christopher K Sittler...
I thought I upgraded from a Timberline to the TImberline XL. If I could give the XL 0 stars and get to write a review I would. It is impossible to keep clean. It cannot keep a constant temperature. I have no idea how many meals I have ruined because it ran away to over 500 degrees and burned EVERYTHING. Too much money for an inferior product
Response from traegergrills.comBy Traeger, April 27, 2023
Hello, and thank you for providing feedback on your Timberline. The new Timberlines have been redesigned with several upgraded features, including some that are intended to make cleanup easier than ever before. To find out more about these improvements, you can check out our grill care article on Traeger.com that shows you everything you need to know for quick, effortless maintenance. Just click “Get Support” at the bottom of the page then go to “Traeger Support> Getting Started> Get to Know Your Grill> Using Your Pellet Grill” to find a link for Maintaining & Cleaning Your Timberline. As for the temperature performance, while there is also technical support available on our website, you may prefer calling in to have someone assist you directly. Agents can be reached until 10:00 PM Mountain Standard Time, every day of the year.
Written by a customer while visiting traegergrills.com
Posted by: StephenW
from Falling Waters, WV
Verified Purchase:Yes
Moving from my first generation to this is like moving from a 72 'vette to a 2022 - they might have the same name, but they are not the same machine. Smoke is better, design is better, the overall functionality is better, and cleanup is so much easier. Brisket, pork butt, burgers, sausage, and more so far. While I am pleased with the performance, it does seem to take more time to get to temperature, but I will gladly take the improved smoke over time to temp.
Written by a customer while visiting traegergrills.com
Posted by: Tint guy
from Central Texas
Verified Purchase:Yes
Very thing works great as far as cooking and smoking .
Drops WiFi to often for a grill of this caliber.
Drops WiFi to often for a grill of this caliber.
Response from traegergrills.comBy Traeger, November 13, 2022
Thank you for your feedback and for taking the time to review our Timberline XL. We are stoked the grill is functioning properly during the cooks. We regret to hear the WiFi keeps dropping. We understand the WiFi feature of our grills, is important. We want to make sure the grill is within 20ft of the router, making sure there are not a lot of devices connected that can be pushing the grill off the network. We also want to ensure there is no advanced security on your network that can prevent the grill from staying on the network. Please do not hesitate to reach out to us from 6 AM - 10 PM MT, 7 days a week, and one of our team members will get you squared away.
Written by a customer while visiting traegergrills.com
Customer Rating
1
TEMP CONTROL SUCKS
on August 1, 2024
Posted by: Keith drake
Bought this and extremely disappointed with the temperature regulation. My original timberline varies about 2 degrees. This one varies about 30 to 40 degrees. I own 5 Traegers and this is very disappointing
Response from traegergrills.comBy Traeger Grills, Traeger, August 5, 2024
Hi, and thank you for reviewing the Timberline XL. Although all pellet grills can be expected to fluctuate a little due to the way they work, swings of up to 30 – 40 degrees are certainly excessive. Unless you are using the Super Smoke feature, which is more about maximizing smoke production than precise temperature control, the range should typically fall within 25 degrees in either direction, with the average still being very close to what the grill is set to. But if these extreme swings are occurring during normal cooking, then they should be correctable without much effort. The most common causes for this type of behavior on the new touchscreen versions of the Timberline (and Ironwood) are often related to an improperly installed firepot, outdated firmware, or using foil on the drip tray. However, if these have already been checked, or if you would just like some help checking them, please give Traeger Customer Service a call. One of our agents will go over everything mentioned above, and even some more unlikely possibilities if it turns out to be something else.
Written by a customer while visiting traegergrills.com