Customer reviews from traegergrills.com
Traeger Grills - Timberline XL Wood Pellet Grill - Black
Average customer rating
4.3
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
111
4 Stars
10
3 Stars
4
2 Stars
5
1 Star
18
81%of customers recommend this product.
(
17 out of
21)
Customer Reviews for Traeger Grills - Timberline XL Wood Pellet Grill - Black
Customer Rating
5
Better than my indoor kitchen
on October 2, 2023
Posted by: John Conner
from Germantown Maryland
I have had four traegers prior to buying this unit and I am so glad I did ! What a pleasant addition to our outdoor living area
Written by a customer while visiting traegergrills.com
Customer Rating
3
Drip Tray Liners, or lack of...
on June 26, 2023
Posted by: Smokin Bandit
from Calgary, AB
I've had a Traeger for just over a month now. I've had three issues, that were promptly dealt with by what seems an excellent Support team that is driven by Customer Service. However, here lies, in my opinion, a huge miss, and the reason for only a three-star review. Why isn't there a replacement foil drip tray liner?
We want to be able to maintain a clean BBQ, just like my wife maintains our gas range and stove. I realize a factory-designed liner for the Timberline models will require a more detailed design. I'll pay the extra, just give us the option. "Rather be cooking than cleaning"..
Response from traegergrills.comBy Traeger, June 29, 2023
Hey Jim! Thank you for your feedback. Drip tray liners are a wonderful accessory to keep grease off the drip tray and reduce the clean time. However, the new Timberline XL has a newly designed grease management system that works with the fire pot to collect the grease and ash. This makes clean-up easy. To learn more about your grill visit the grill guides section of the support page.
Written by a customer while visiting traegergrills.com
Posted by: justino Luxury Cars
from Tampa FL
Verified Purchase:Yes
AMAZING Best grill i've ever had and ive had BGE Kamdo Joe, Weber, Smokers, Grills Griddles this thing is amazing
Written by a customer while visiting traegergrills.com
Customer Rating
1
Why can't we give ZERO stars
on April 25, 2023
Posted by: Christopher K Sittler...
I thought I upgraded from a Timberline to the TImberline XL. If I could give the XL 0 stars and get to write a review I would. It is impossible to keep clean. It cannot keep a constant temperature. I have no idea how many meals I have ruined because it ran away to over 500 degrees and burned EVERYTHING. Too much money for an inferior product
Response from traegergrills.comBy Traeger, April 27, 2023
Hello, and thank you for providing feedback on your Timberline. The new Timberlines have been redesigned with several upgraded features, including some that are intended to make cleanup easier than ever before. To find out more about these improvements, you can check out our grill care article on Traeger.com that shows you everything you need to know for quick, effortless maintenance. Just click “Get Support” at the bottom of the page then go to “Traeger Support> Getting Started> Get to Know Your Grill> Using Your Pellet Grill” to find a link for Maintaining & Cleaning Your Timberline. As for the temperature performance, while there is also technical support available on our website, you may prefer calling in to have someone assist you directly. Agents can be reached until 10:00 PM Mountain Standard Time, every day of the year.
Written by a customer while visiting traegergrills.com
Customer Rating
1
Avoid at all costs
on April 23, 2023
Posted by: Andrew3
The worst grill ever. There are too many problems too list but the most frustrating would be the constant high temperature errors. Any time I set the grill to 500 degrees it finds a way to over heat and shuts down. But the strangest thing ever is when I was cooking a brisket, I had it on for 10 hours at 200 super smoke. Took it off and wrapped it and put back on at 250. 15 minutes after that I get a high temperature error and turns out the grill is on fire. And yes I cleaned my grill after every cook. I bought a pit boss instead and have had 0 issues. Don’t make an expensive mistake!
Response from traegergrills.comBy Traeger, April 27, 2023
Hi, and thanks for providing your feedback on the Timberline XL. Although it is uncommon to see temperature issues like this, you are always welcome to call the Traeger support line anytime you have concerns about your Timberline’s performance. Our agents will be happy to go over the grill with you, even using the camera on the back of your phone for real time video to take the guesswork out of the process. With hours up until 10:00 PM Mountain Standard Time, 365 days a year, you’ll be able to contact us whenever the time is right for you.
Written by a customer while visiting traegergrills.com
Posted by: Fred L
Verified Purchase:Yes
This grill is amazing. Lots of room to cook for large parties, yet can be fired up for a small food item. The digital connection allows me to stay connected to the probes along with temperature readings and timers. Expensive, but worth it if you enjoy feeding crowds.
Written by a customer while visiting traegergrills.com
Posted by: Christopher E
Verified Purchase:Yes
I would definitely rate a 5, however the Wifi connection is sketchy at best. I have created a guest network rolling only 2.4, added a Wifi booster, and it still goes offline while smoking. Other than that I absolutely love the Timberline XL!
Written by a customer while visiting traegergrills.com
Posted by: Joshua D
from Tucson Arizona
Verified Purchase:Yes
I have been cooking on Traegers for over 10 years so when this one came out, I knew I had to have it! The Timberline XL is a beast within itself. The temperature control is amazing and I can’t rave enough about how it just smokes different! It’s really easy to capture amazing flavors! I love the fact that it has the MEATER probes connected and it’s all connected to the app. It was extremely well packaged, and my kids loved that the box turned into a house for them. It’s 100% worth the money and I would buy it again and again I would suggest this grill to anyone!
Written by a customer while visiting traegergrills.com