Customer reviews from traegergrills.com
Traeger Grills - Timberline XL Wood Pellet Grill - Black
Average customer rating
4.3
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
110
4 Stars
9
3 Stars
4
2 Stars
5
1 Star
18
79%of customers recommend this product.
(
15 out of
19)
Customer Reviews for Traeger Grills - Timberline XL Wood Pellet Grill - Black
Customer Rating
2
Under Delivers On So Many Leveks
on October 29, 2023
Posted by: KiaOfSmokers
from Maryland
I’m not sure it even deserves 2 stars. From the start there’s nothing I’ve enjoyed about owning this grill. The delivery was botched at best, without ringing my doorbell they left the 500lbs package, on a pallet in the street in front of my house, last I knew “curb side”was not in the middle of a residential street. Neither the Bluetooth or wired thermometers worked. After a lengthy text series with Traeger “customer service” they said I need to be in front of the grill to to do the last tests before they could send out replacements. Those test were to wiggle the f@#%ing cables. Received replacements that worked for the wired, zero correspondence from Traeger in the Bluetooth ones that need to be replaced, to be honest they are pretty low end.
If you have time to deal with the nonsense and are a fan of low quality this is definitely the pellet grill for you
Response from traegergrills.comBy Traeger Grills, Traeger, October 29, 2023
Hi, and thank you for providing your comments on the Timberline XL. While using the text option to contact customer service can be convenient, sometimes it may be easier when trying to diagnose an issue with an agent on the phone instead. This not only allows for a more direct conversation, but the camera on your cellphone can also be used for a live video feed so that you can both look over everything together. As for the replacements, it sounds like you may have not received wireless probes yet. If this is the case, please reach out to Traeger support so that we can check the status of the shipment and possibly send another set, if needed. Agents are available at 1-800-TRAEGER, seven days a week, up until 10:00 PM Mountain Time.
Written by a customer while visiting traegergrills.com
Customer Rating
5
LOVE MY TIMBERLINE XL!
on March 20, 2024
Posted by: Ygnacio Subia
from MANSFIELD, TX
I have had my Timberline XL for over a year now. I LOVE IT! BRISKET, RIBS, CHICKEN, PORK BUTT ALL CAME OUT EXEPTIONAL!
Written by a customer while visiting traegergrills.com
Posted by: MikeTT
from Michigan
Verified Purchase:Yes
My unit came damaged even though the box was perfect. Traeger sent me out the new part. After 2 uses, the unit stopped working. Spent hours with the support line for them to tell me it was a bad wire harness. Doubt it’s a wire harness when this thing has 4 mother boards on it.
Response from traegergrills.comBy Traeger Grills, Traeger, September 4, 2024
Hello, and thanks for sharing your feedback on the Timberline XL. There is actually only one motherboard on this grill, though sometimes the power supply can be mistaken for a second one. Other than that, it is mostly just the usual pellet grill components, e.g., auger motor, controller, induction fan, etc. And while a wire harness may not seem like much, replacing one can often be all that is needed to correct many issues, especially those that were diagnosed by one of our agents. But no matter what the situation is, whether it be related to shipping damage, grill functionality or even installing a part, Traeger Customer is here to help, every day of the year, so please keep in touch if you need anything else.
Written by a customer while visiting traegergrills.com
Customer Rating
5
Ultimate setup for any meat smoking enthusiast
on March 13, 2025
Posted by: DSchultz
from Dallas, TX
Verified Purchase:Yes
Exceeded all expectations. This thing is awesome. Great smoke ring on everything I have thrown at it. For the Price, I think it should have come with a Front shelf but other than that it's the ultimate setup for any meat smoking enthusiast.
I would recommend this to a friend!
Written by a customer while visiting traegergrills.com
Customer Rating
5
I replace the old pro for the new Timberline XL.
on April 2, 2025
Posted by: Martin Meat
from Manteca CA
Verified Purchase:Yes
This Treager is so awesome, plus so many options, like wifi, insalated lid And all stainless steel inside.
I would recommend this to a friend!
Written by a customer while visiting traegergrills.com
Posted by: BillySmoke
from Ohio
Verified Purchase:Yes
First smoker! Easy to use and top quality product.
I would recommend this to a friend!
Written by a customer while visiting traegergrills.com
Posted by: Anonymous
from Atlanta, Georgia
Verified Purchase:Yes
This grill exceeded expectations in every category! I was hesitant to buy because I’m used to grilling with a flame. I have a Big Green Egg and replaced my propane grill with the Timberline XL. You certainly get more flavor with pellets than gas and even though the Timberline doesn’t produce a flame for charring, the searing grate accessory allows for excellent searing. The embedded technology and mobile app are an added bonus and provide many convenience factors. Looking forward to the next cook!
I would recommend this to a friend!
Written by a customer while visiting traegergrills.com
Customer Rating
1
Garbage
on August 16, 2025
Posted by: Anonymous
from New York
Absolute piece of garbage. I bought one of these, ran it a few times and tried a turkey for Thanksgiving, motherboard died. Replaced the mother board, worked a few times and then went to make wings for my friend dying of cancer and the machine went completely dark mid cook and ruined 100 wings. Absolutely do not buy this machine it's a piece of junk.also this is stored indoors.
No, I would not recommend this to a friend.
Response from traegergrills.comBy Traeger Grills, Traeger, August 18, 2025
Thanks for sharing your experience. We’re truly sorry to hear about what happened, especially given the context of the meal you were preparing. That’s understandably frustrating. If the grill is still not powering on, our team would really like the opportunity to take a closer look and help you get back to cooking with confidence. You can reach us at +1 800 TRAEGER or visit support.traeger.com for assistance.
Best regards
Traeger
Best regards
Traeger
Written by a customer while visiting traegergrills.com