Customer reviews from traegergrills.com
Traeger Grills - Timberline XL Wood Pellet Grill - Black
Average customer rating
4.3
(132 Reviews)
Rating breakdown 132 reviews
5 Stars
102
4 Stars
7
3 Stars
4
2 Stars
4
1 Star
15
86%of customers recommend this product.
(
6 out of
7)
Customer Reviews for Traeger Grills - Timberline XL Wood Pellet Grill - Black
Posted by: Jay H.
from Sugarloaf PA
Verified Purchase:Yes
Well made. Easy to put together with decent provided tools. Loved the little things like the cardboard fort, stickers, and six pack directions. Also the attention to detail when fabricating made it easy to assemble. So far loving my investment.
Written by a customer while visiting traegergrills.com
Posted by: Katrina91
Verified Purchase:Yes
Love my new grill, this is our 3rd Traeger grill. They just keep getting better. Love the bucket for the dust.
Written by a customer while visiting traegergrills.com
Posted by: Anonymous
from Denver Colorado
Verified Purchase:Yes
Best grill I have ever had, I will never grill on
Anything but a Traeger.
Anything but a Traeger.
Written by a customer while visiting traegergrills.com
Customer Rating
2
Under Delivers On So Many Leveks
on October 29, 2023
Posted by: KiaOfSmokers
from Maryland
I’m not sure it even deserves 2 stars. From the start there’s nothing I’ve enjoyed about owning this grill. The delivery was botched at best, without ringing my doorbell they left the 500lbs package, on a pallet in the street in front of my house, last I knew “curb side”was not in the middle of a residential street. Neither the Bluetooth or wired thermometers worked. After a lengthy text series with Traeger “customer service” they said I need to be in front of the grill to to do the last tests before they could send out replacements. Those test were to wiggle the f@#%ing cables. Received replacements that worked for the wired, zero correspondence from Traeger in the Bluetooth ones that need to be replaced, to be honest they are pretty low end.
If you have time to deal with the nonsense and are a fan of low quality this is definitely the pellet grill for you
Response from traegergrills.comBy Traeger Grills, Traeger, October 29, 2023
Hi, and thank you for providing your comments on the Timberline XL. While using the text option to contact customer service can be convenient, sometimes it may be easier when trying to diagnose an issue with an agent on the phone instead. This not only allows for a more direct conversation, but the camera on your cellphone can also be used for a live video feed so that you can both look over everything together. As for the replacements, it sounds like you may have not received wireless probes yet. If this is the case, please reach out to Traeger support so that we can check the status of the shipment and possibly send another set, if needed. Agents are available at 1-800-TRAEGER, seven days a week, up until 10:00 PM Mountain Time.
Written by a customer while visiting traegergrills.com
Customer Rating
5
LOVE MY TIMBERLINE XL!
on March 20, 2024
Posted by: Ygnacio Subia
from MANSFIELD, TX
I have had my Timberline XL for over a year now. I LOVE IT! BRISKET, RIBS, CHICKEN, PORK BUTT ALL CAME OUT EXEPTIONAL!
Written by a customer while visiting traegergrills.com
Posted by: Anonymous
from Rockwall, TX
Verified Purchase:Yes
Best pellet grill on the market. Very impressed with this one. I had the 780 for 5 years, it was time to upgrade!
Written by a customer while visiting traegergrills.com
Posted by: MikeTT
from Michigan
Verified Purchase:Yes
My unit came damaged even though the box was perfect. Traeger sent me out the new part. After 2 uses, the unit stopped working. Spent hours with the support line for them to tell me it was a bad wire harness. Doubt it’s a wire harness when this thing has 4 mother boards on it.
Response from traegergrills.comBy Traeger Grills, Traeger, September 4, 2024
Hello, and thanks for sharing your feedback on the Timberline XL. There is actually only one motherboard on this grill, though sometimes the power supply can be mistaken for a second one. Other than that, it is mostly just the usual pellet grill components, e.g., auger motor, controller, induction fan, etc. And while a wire harness may not seem like much, replacing one can often be all that is needed to correct many issues, especially those that were diagnosed by one of our agents. But no matter what the situation is, whether it be related to shipping damage, grill functionality or even installing a part, Traeger Customer is here to help, every day of the year, so please keep in touch if you need anything else.
Written by a customer while visiting traegergrills.com
Posted by: highprofile126
Verified Purchase:Yes
My husband and his friends loves his Timberline XL grill. It was the talk of the group and as soon as it arrived we had a cookout!!
Written by a customer while visiting traegergrills.com