Customer reviews from traegergrills.com
Traeger Grills - Timberline XL Wood Pellet Grill - Black
Average customer rating
4.3
(149 Reviews)
Rating breakdown 149 reviews
5 Stars
112
4 Stars
10
3 Stars
4
2 Stars
5
1 Star
18
82%of customers recommend this product.
(
18 out of
22)
Customer Reviews for Traeger Grills - Timberline XL Wood Pellet Grill - Black
Customer Rating
3
Bad support from Bahamas
on January 4, 2023
Posted by: Bobby G
from Bahamas
Bought this a month ago in Florida and had a friend bring it to our small beach house in Bahamas. I put it together without much difficulty, added pellets, primed suger, filled hot rod container half way and ingited. Within 20 seconds I received an Igniter Disconnect notice. Brand new crushing. Took it apart, reconnected, and same indication. All software is up to date. Unfortunately, US does not take my call because 1-800 number. Called the UK and they referred me to US. Still no support help. Just ordered 2 new Amazon Hot Rods and trying to get them to Bahamas. Ughh!
Traeger T2 Timberline 850
Response from traegergrills.comBy Traeger, January 7, 2023
Thank you for taking the time to review our Timberline. We regret to hear this was your experience. The Bahamas are not the US, transporting the grill from the country of origin to another voids the warranty. Ignitor disconnected means The Ignitor is disconnected from the controller or is broken. We would want to disconnect the Ignitor from the controller, then reconnect the Ignitor, turn the grill on, and see if the error still populates. Please do not hesitate to reach out to us from 6 AM - 10 PM MT, 7 days a week, and one of our team members will be stoked to help you.
Written by a customer while visiting traegergrills.com
Posted by: Seamus
from Saint George UT
Verified Purchase:Yes
This grill has everything I’ve wanted in a grill. It has features that I didn’t even know I wanted. Worth every penny!!
Written by a customer while visiting traegergrills.com
Posted by: JasonC
from Plano, TX
Verified Purchase:Yes
Haven't been able to use it yet. Waiting on a second part to come in so it will work properly. Was told by a Traeger representative when I bought it that it would arrive assembled, all but the side burner. Not the case. However, when it finally starts to work correctly I'm sure my rating will improve. Until then, this is where we are at.
Response from traegergrills.comBy Traeger, January 5, 2023
Hi there. Thank you for your review of our Traeger Timberline XL. We appreciate the feedback. We understand your frustrations and we want you to have the best experience with your Traeger. If after receiving your replacement you are experiencing any further issues or need any assistance on installing this part, please feel free to reach out to us via chat or call anytime from 6am -10pm MST at 1-800-872-3437.
Written by a customer while visiting traegergrills.com
Posted by: Katrina91
Verified Purchase:Yes
Love my new grill, this is our 3rd Traeger grill. They just keep getting better. Love the bucket for the dust.
Written by a customer while visiting traegergrills.com
Posted by: Calvin Dahl
from Washington state
Verified Purchase:Yes
It is a cooking machine, I love the wi fi feature, pellet monitor, and the wireless probes are the bomb. Super quiet
Written by a customer while visiting traegergrills.com
Posted by: Greg Kelley
from Napa CA
Verified Purchase:Yes
the unit arrived well packaged and a simple step by step installation process.
Written by a customer while visiting traegergrills.com
Customer Rating
5
Buy it you want be sorry!
on December 27, 2022
Posted by: Mobley
from North Carolina
I bought this a week or so ago and yes it is expensive but you get a lot for your money and man will it cook. Best food I ever cooked. I got the front fold down shelf paper towel holder 2 storage end boxes and 6 hooks the griddle two sided and cover and some cooking tools. This stuff is very good quality.
Written by a customer while visiting traegergrills.com
Posted by: DaveW
from Carson City, NV
Verified Purchase:Yes
Exceeding expectations so far. Christmas prime rib turned out perfect, homemade bacon was great, and perfectly smoked and seared filets using the induction burner on the side.
Written by a customer while visiting traegergrills.com