Customer reviews from traegergrills.com
Traeger Grills - Timberline XL Wood Pellet Grill - Black
Average customer rating
4.3
(146 Reviews)
Rating breakdown 146 reviews
5 Stars
110
4 Stars
9
3 Stars
4
2 Stars
5
1 Star
18
79%of customers recommend this product.
(
15 out of
19)
Customer Reviews for Traeger Grills - Timberline XL Wood Pellet Grill - Black
Customer Rating
1
Could have burnt our house down!
on March 24, 2025
Posted by: Kate M
from Texas
Set up our new Traeger Timberline XL yesterday, went to use it today and it caught fire!!! Thankfully, we were home before it burnt our house down. I will never trust this piece of junk ever!
No, I would not recommend this to a friend.
Response from traegergrills.comBy Traeger Grills, Traeger, March 28, 2025
Hi, and thank you for reviewing the Timberline XL. Fires for new grills, regardless of the model, rarely happen and are generally not related to the grill's functionality. Typically, these only occur after the grill has been used a while, and grease has been allowed to buildup, which may eventually ignite. However, for brand new touchscreen models, it is usually due to either using a liner/foil on the drip tray, or in this case, a firepot not being fully installed into its position. If you ever have any questions when setting up and using your Traeger, please reach out to us at 1-800-TRAEGER, any day of the year and one of our agents will be happy to help.
Written by a customer while visiting traegergrills.com
Customer Rating
1
Expensive hunk of junk. I want my money back.
on November 21, 2022
Posted by: Rick H updated
Whelp after 7months of use, I’m updating my review from 5 stars to 1. Just spent 2 hours in 5 degree weather at 11 at night trying to fix this expensive hunk of junk in hopes of saving my inflation adjusted prime brisket. Nope not this time, the igniter won’t work and sounds like the motherboard needs to be replaced. Now I have to do this in the oven…l don’t even own liquid smoke. Not sure the part will get here before Thanksgiving or if it will even fix the issue, so there goes thanksgiving bplans as well. This isn’t the first time my cook has been delayed because of software issues, updates or malfunctions. I was a Traeger guy for 14years, but they got this one wrong. Don’t waist your money.
Response from traegergrills.comBy Traeger, November 22, 2022
Hi there. Thank you for your review of our Traeger Timberline XL. We appreciate the feedback. We understand that troubleshooting can be very time-consuming, however, we want you to have the best experience with your Traeger. With your grill being 7 months old you are still covered under warranty with us. If after receiving your replacement ignitor you are experiencing any further issues, please feel free to reach out to us via chat or call anytime from 6 am -10 pm MST.
Written by a customer while visiting traegergrills.com
Posted by: John Pat
from Wellington Florida
Verified Purchase:Yes
Nothing but problems since I purchased it! Had it for 2 months now and used it maybe 5 times! Very very frustrated and disappointed,
I can not in good conscience recommend anyone buy this.
I can not in good conscience recommend anyone buy this.
Response from traegergrills.comBy Traeger, September 7, 2022
Thank you for your feedback and review of our Timberline XL. We understand this is frustrating. We would love to troubleshoot the grill with any issues you are having in order to get you back to Traegering the way we intended. Your grill comes with a 10-year warranty from the date of purchase. Please do not hesitate to reach out to us from 6 AM - 10 PM MT, 7 days a week.
Written by a customer while visiting traegergrills.com
Customer Rating
1
Horrible product. Class action lawsuit?
on March 25, 2023
Posted by: Spoiled Meat
from Minnesota
Does not ignite except in rare unpredictable circumstances. Once it lights, it shuts-off randomly and will not re-ignite. You can reset, use new pellets, pray... it will NOT re-start. Meat on the grill? Too bad.
Response from traegergrills.comBy Traeger, March 30, 2023
Thank you for providing your feedback on the new Timberline XL. Obviously, this is not the experience that we expect anyone to have with their grill. The situation you are describing in not really something that we have been seeing, so it would certainly be worth reaching out to Traeger support. More often than not, issues with the grill can be corrected with a single phone call. When you have the time, please contact us for assistance. We are available until 10:00 PM MST every night of the year.
Written by a customer while visiting traegergrills.com
Customer Rating
5
Pleasantly surprised
on May 6, 2024
Posted by: William Rabung
I spent a large sum and was fearful it would be a waste… I was wrong, very versatile and can handle a load. I catered a party fo 45 with ease. Brisket, pork, ribs all at different times and shared temperatures. Amazed!
Written by a customer while visiting traegergrills.com
Customer Rating
1
Why can't we give ZERO stars
on April 25, 2023
Posted by: Christopher K Sittler...
I thought I upgraded from a Timberline to the TImberline XL. If I could give the XL 0 stars and get to write a review I would. It is impossible to keep clean. It cannot keep a constant temperature. I have no idea how many meals I have ruined because it ran away to over 500 degrees and burned EVERYTHING. Too much money for an inferior product
Response from traegergrills.comBy Traeger, April 27, 2023
Hello, and thank you for providing feedback on your Timberline. The new Timberlines have been redesigned with several upgraded features, including some that are intended to make cleanup easier than ever before. To find out more about these improvements, you can check out our grill care article on Traeger.com that shows you everything you need to know for quick, effortless maintenance. Just click “Get Support” at the bottom of the page then go to “Traeger Support> Getting Started> Get to Know Your Grill> Using Your Pellet Grill” to find a link for Maintaining & Cleaning Your Timberline. As for the temperature performance, while there is also technical support available on our website, you may prefer calling in to have someone assist you directly. Agents can be reached until 10:00 PM Mountain Standard Time, every day of the year.
Written by a customer while visiting traegergrills.com
Posted by: Anonymous
from Ohio
Verified Purchase:Yes
We bought this grill to replace a Traeger pro 780. This grill is awesome. We grilled outside during the storm. It was -5 with a wind chill of -28. The grill performed awesome and cooked our prime rib and all its sides for Christmas. Totally impressed.. where or 780 even with the blanket couldn’t have kept up. I would totally recommend this grill to anyone!
Written by a customer while visiting traegergrills.com
Posted by: stphnwlkr
from Falling Waters, WV
Verified Purchase:Yes
Moving from my first generation to this is like moving from a 72 'vette to a 2022 - they might have the same name, but they are not the same machine. Smoke is better, design is better, the overall functionality is better, and cleanup is so much easier. Brisket, pork butt, burgers, sausage, and more so far. While I am pleased with the performance, it does seem to take more time to get to temperature, but I will gladly take the improved smoke over time to temp.
Written by a customer while visiting traegergrills.com