Customer reviews from jbl.com
JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Average customer rating
3.4
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
61
4 Stars
30
3 Stars
14
2 Stars
12
1 Star
36
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Customer Rating
4
i take them everywhere
on January 2, 2026
Posted by: ChocoTriscuit
have tested the waterproof feature in moderate rain, no audio issues after 30min walk. the rubber u-shape bit behind the tip keeps it in your ear very securely. was a bit painful at times on the left ear, cuz i wear them for multiple hours a day, ive since gotten used to it. my one complaint is that when u have connectivity issues and they disconnect, then reconnect, the audio becomes desynced between the left and right earbuds
Written by a customer while visiting jbl.com
Customer Rating
5
Bang for your buck
on January 2, 2026
Posted by: P06T
For the price, you can’t find a better product. Comfortable, sounds decent, durable, they stay in your ear no matter what.
Written by a customer while visiting jbl.com
Customer Rating
1
Trash
on December 27, 2025
Posted by: Is16
I bought these a month ago and the left speaker already doesn’t work properly anymore
Response from jbl.comBy Customer Support, December 29, 2025
We appreciate your feedback. We are here to help and want to work directly with you to provide further assistance. Please contact us.
Written by a customer while visiting jbl.com
Customer Rating
3
Short Life
on December 15, 2025
Posted by: smokecritters
from Chattaroy, WA
Man. On my second pair, the first pair went out after about a year. The case stopped charging them but showed a charged battery. My second pair, I lost one so I used one of my buds from the first pair. Worked great. But again, the case went out after a year and a half and stopped charging them overnight. Kinda sad it happened twice.
Response from jbl.comBy Customer Support, December 15, 2025
We're here to help with your JBL Endurance Race TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
on December 10, 2025
Posted by: J198
Most painful and uncomfortable fit ever. Not a happy customer overall!
Response from jbl.comBy Customer Support, December 10, 2025
We'd like to work with you directly to address the issues you're experiencing with your unit. Please contact our customer support team via this link: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
JBL earbuds
on November 8, 2025
Posted by: Esrbuds
from Colorado
I can’t get them to charge and when they do the right one doesn’t turn on
Response from jbl.comBy Customer Support, November 9, 2025
Thanks for your feedback. It is possible that the right earbud of your JBL Endurance Race TWS is not charging properly, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, dust, etc. You may click on the link below for detailed online instructions on how to clean the contact points of the earbuds. If the issue remains, please contact us.
Cleaning instruction: https://bit.ly/3S4bOkQ
Cleaning instruction: https://bit.ly/3S4bOkQ
Written by a customer while visiting jbl.com
Customer Rating
3
As brand new I’m sure they’re absolutely fire
on October 18, 2025
Posted by: SnapPratt
from Grand Rapids, Michigan
I bought this as a refurbished set after a number of other set continuously had the right earbud going out, and although they for the most part sound fantastic, there is an issue with the right earbud with this set as well. Sound is still loud, but ends up sounding staticky only in the right earbud. Otherwise, mic quality, fit and performance are great.
Response from jbl.comBy Customer Support, October 19, 2025
Thanks for your feedback. Here are some troubleshooting steps that might help isolate the issue with your JBL Endurance Race TWS. First, try to connect a different device to the headphones to determine if the problem is with the device or the headphones. Next, reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet to pair it again. Please know that RESET will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again. If the issue remains, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
stopped working
on September 30, 2025
Posted by: ScottRunner
Well I don't think I've even use these for a month, and the left one stopped working. I haven't tried yet to contact JBL for a refund or a replacement or some thing. But I am very disappointed. I know it's not the case which is also the battery, because I charged it in the right earbud works fine. It looks like the left one isn't charging. I will change this if I have better results overtime
Response from jbl.comBy Customer Support, October 1, 2025
We're here to help with your JBL Endurance Race TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. Charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease, ear wax, etc. Please ensure the pins are dried before placing them back on the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com