Customer reviews from jbl.com
JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Average customer rating
3.5
(96 Reviews)
Rating breakdown 96 reviews
5 Stars
38
4 Stars
21
3 Stars
8
2 Stars
7
1 Star
22
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Customer Rating
1
on February 15, 2025
Posted by: Julz10101
from Montana
I have had three pairs of these in two and a half years. They are easy to lose and this last pair made it about 9 months before dying. They are fragile. One fell on the ground and cracked. 10/10 would NOT recommend and will not be getting another pair.
Response from jbl.comBy Customer Support, February 16, 2025
Thanks for your feedback. We would like to work with you directly to address the issue with your JBL Endurance Race TWS. Please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-S: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
1
Failed Product
on April 19, 2025
Posted by: FLPackerfan
Bought these at a casino "buy with player points" event. I've used them lightly (45 minutes per day) for about three weeks. Recently the right bud will suddenly stop working, giving me only a faint static sound. I return them to the charging case and next day they will work fine, for about 10 minutes. Then right ear bud fails again.
Response from jbl.comBy Customer Support, April 20, 2025
Thanks for your feedback. Resetting your JBL Endurance Race TWS may fix the issue, much in the way rebooting a computer or phone fixes many problems. To reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet to pair them again.
Note: RESET will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again.
If the issue remains, please contact us for further assistance, or you may file a warranty claim here: https://support.jbl.com/us/en/customer-service/warranty-request.html
Note: RESET will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again.
If the issue remains, please contact us for further assistance, or you may file a warranty claim here: https://support.jbl.com/us/en/customer-service/warranty-request.html
Written by a customer while visiting jbl.com
Customer Rating
1
Disappointed
on May 1, 2025
Posted by: jgjg
The right ear bud stopped making sound about 5- 6 months after purchase. The warranty process was pretty simple and JBL replaced them quickly. However, about two months after receiving the new ones, the sound in the right ear bud got buzzy for a few minutes and then stopped working. I really liked the sound when they worked but I'll be trying a different brand.
Response from jbl.comBy Customer Support, May 1, 2025
This is not what we want you to experience with our JBL Endurance Race TWS. It seems that you need assistance with the right earbud, and we have sent you an email from hcgcustomersupport@harman.com in connection with your replacement. Please feel free to reply to that email or contact our customer support directly so we can assist you further with your concern. https://support.jbl.com/us/en
Written by a customer while visiting jbl.com
Customer Rating
1
on June 13, 2025
Posted by: Not working
Have only been One side to work.
Not happy at all need a full refund
Not happy at all need a full refund
Response from jbl.comBy Customer Support, June 13, 2025
We appreciate your feedback and view this experience as an opportunity to improve and ensure we consistently meet the high standards we set for our customers, and we are dedicated to resolving this matter. Your purchase comes with a one-year standard warranty, which is intended to cover situations like this. For further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Bad fit
on June 29, 2025
Posted by: Notcontent
from Texas
Sound is ok, fit terrible. Tried all 3 rubber rings for ear size, fall out constantly. The square shape feels odd in ear. Would not recommend
Response from jbl.comBy Customer Support, June 29, 2025
Thanks for your feedback. In order for your JBL Endurance Race TWS to give you a tight seal within your ear canal. First, angle the eartip slightly downward to make it easier to insert into your ear canal, then gently twist the earbud to fit it securely into the shape of your ear and continue twisting the earbud into your ear canal to achieve the best seal and secure fit. It is best to try this with all of the provided eartip sizes until you find the one that accomplishes this most easily. Alternatively, you can try other ear tips from a third-party retailer that is compatible with our JBL Endurance Peak 3 and will fit your ear. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
4
Very nice. I like them
on August 12, 2025
Posted by: Coolcat
from WV
Sound quality is honestly not bad at all. It definitely has kick in both directions but leans towards base. It is water resistant but from personal experience it doesn’t have the best resistance out there. In really heavy rain the audio tends to do strange things. They’re not the most comfortable to wear but they aren’t bad either, they stay in pretty well most of the time for me. Honestly I love mine and you definitely won’t be disappointed if you get them, but I’m sure it you look hard enough you could find something better. Still I do absolutely recommend it for the price
Written by a customer while visiting jbl.com
Customer Rating
2
Disappointed
on August 26, 2025
Posted by: Ash236
I thought for the price that they would be nice canceling. They are not.
Response from jbl.comBy Customer Support, August 27, 2025
Thank you for your feedback. Our JBL Endurance Race TWS does not have a noise cancelling feature. It is designed with Ambient Aware where you can enjoy listening to music while increasing ambient sounds, and Talkthru, it lowers music and speech is amplified. If you're interested, you may check out our JBL Tune Buds 2 that has Adaptive Noise Cancelling.
Written by a customer while visiting jbl.com
Customer Rating
3
Not a great fit
on August 27, 2025
Posted by: MeganR
from New Mexico
Not a huge fan of how they fit. I've tried the different earbud attachments and unfortunately has not solved my issue of them not fitting correctly. When I can get them to stay in for a bit, the sound quality is great
Response from jbl.comBy Customer Support, August 27, 2025
We appreciate your feedback. We understand how important a comfortable and stable fit is for enjoying your audio.
While you've found the sound quality to be great when they do stay in, we'd like to offer some additional suggestions that might help improve the fit. Have you had a chance to explore the "Check My Best Fit" feature within the JBL Headphones app? This feature can help ensure you're using the correct ear tip size and that the earbuds are inserted properly for a more secure fit. For further assistance, you are always welcome to contact us directly.
While you've found the sound quality to be great when they do stay in, we'd like to offer some additional suggestions that might help improve the fit. Have you had a chance to explore the "Check My Best Fit" feature within the JBL Headphones app? This feature can help ensure you're using the correct ear tip size and that the earbuds are inserted properly for a more secure fit. For further assistance, you are always welcome to contact us directly.
Written by a customer while visiting jbl.com