Customer reviews from jbl.com
JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Average customer rating
4.1
(57 Reviews)
Rating breakdown 57 reviews
5 Stars
31
4 Stars
14
3 Stars
4
2 Stars
3
1 Star
5
95%of customers recommend this product.
(
21 out of
22)
Customer Reviews for JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Customer Rating
1
Don´t buy it
on September 4, 2022
Posted by: DanielR6
A week ago I bought JBL Endurance Race TWS, unfortunately I could not try them on the day of purchase, I returned to my country and the left ear bud does not connect and does not work correctly, I have tried to communicate and find out if they have technical service in Ecuador and I have not been able. I would like my money back. I can read other reviews and they have had similar problems.
By Customer Support, September 5, 2022
Thanks for reaching out. The manual pairing procedure can resolve this. First, unpair the one earbud that is likely paired to your mobile and working. You must have forgotten about the endurance race in your BT menu. Triple press the right earbud to trigger TWS pairing mode quickly before it can connect with the previously connected BT device. Now turn your BT back on on your mobile device and power on both the left and right earbuds, which should automatically go into pairing mode and pop up on your discoverable BT devices. Choose the Endurance Race, and now both earbuds should be reconnected to your device. If the earbuds are disconnecting from each other, please check that both of the earbuds have charge to ensure continuous connection. If you need help, please reach out to our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
3
Great design/features but lack on low-end range
on April 14, 2022
Posted by: brian163
from Northern NJ
[This review was collected as part of a promotion.] I REALLY wanted to love these ear buds. They have everything going for them. A clever comfort design with the in-ear support loops, 10 hour rated run time with 20 hours of charge support on the charging case (with a graduated "light bar" charge state indictor instead of a simple single green/yellow LED), both standard round and molded ear gels, and they work with the JBL "Headphones" app (a bit of an odd moniker) to check exact battery status, toggle ambient noise cancellation , and adjust EQ. And while the mid and high range sound clear and crisp they unfortunately have little to no low end or "bass punch". The dynamic range is so heavily skewed to the mid-range that even when I went into the control app and set the bass levels as I high as they could go my reaction was, "is that it"? (And no, I am not missing a key point. The ear bud form factor is not as conducive as a studio quality headset for dynamic range. I'm simply comparing this to other ear bud sets that I have and the bass is distinctly underwhelming.) And even while keeping in mind these were designed and marketed as an ear bud geared towards active sport users (running, etc), I just can't praise their sound like I have with so many of JBL's other products from portable speakers to high-end gaming headsets. Honestly, I'd give the sound 2 stars and the design/features a 4-5, thus my 3 star rating.
No, I would not recommend this to a friend.
By Customer Support, April 14, 2022
Thank you for taking the time to provide us with your feedback. You may want to enhance these earbuds' audio output by using a 3rd party equalizer app which you can download from the Google Playstore or the Apple Store. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team.
Written by a customer while visiting jbl.com
Customer Rating
1
Save your money
on October 8, 2022
Posted by: Maggs86
I have not even had them 24 hours and the left ear bud is not working at all.
By Customer Support, October 9, 2022
We're sorry to hear that the left earbuds of your JBL Endurance Race have stopped charging. Please check the contact terminals for any dirt and debris that may be causing them not to charge and use a cotton swab to clean the terminals. If you need more help with your device, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
2
Volume Up , way up !
on July 15, 2023
Posted by: Richie Bap
from Fort Lauderdale
I have a few JBL products I am ok with such as Bluetooth Speaker . These EarPods are hard to place in your ear but also not that great sound . I have to put the volume on 8-10 for full quality . Otherwise , I can’t hear on low . JBL has been falling short lately
By Customer Support, July 15, 2023
Our JBL Endurance Race comes with three sizes of ear tips and two sizes of enhancers. The ergonomic wing enhancer uses Twistlock technology to alleviate pressure point discomfort, giving you a better seal and stability for a superior all-day fit. We appreciate you taking the time to provide us with your feedback. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
So far we’re doing good!
on December 15, 2023
Posted by: Virshi
from VA
Still getting to know them as I purchased them as an I love myself present due to be “opened” on my bday. Well I couldn’t resist the wait and need lol yet it’s only been a few days of having them. So far I can say…They are more comfortable in my small ears, they don’t come loose, and music sounds so great. Phone calls were a major improvement from my previous set. I still have yet to play with the app and use the tapping features. I can update later…!
Written by a customer while visiting jbl.com
Customer Rating
2
Charging port completely unprotected from moisture
on May 25, 2024
Posted by: bob0914
from NC
The headphones work fine and stay in my ears better than id expected, but the problem is that they are marketed as dust and waterproof which seems to be the case with the earbud but the case itself isnt even close to either of those and due to what seems to be an unchangeable setting if the earbud go into standby mode there is no way to turn them on or reconnect them to a phone without putting them back into the case. I often leave the earbuds in and use them sporadically through the day for music or phone calls but if i stop doing either of those things i have to fish the case out of somewhere and fiddle with it and now the charge port is already corroding.
Response from jbl.comBy Customer Support, Customer Support, May 26, 2024
Thanks for your feedback on our JBL Endurance Race TWS. We're always looking for ways to improve, we'll make sure to pass this along to our development team. Additionally, we would like to work with you directly, please contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
4
Audio is second to none!!!
on February 7, 2022
Posted by: Dgoodie
from Trenton NJ.
I got mine two days ago and they sound amazing.
But I’m having trouble with phone calls.
Calls are breaking up.
Maybe I need a day or two to figure out how to use them correctly.
But for the sound quality and price there’s nothing better, and I own Bose ,Beats and Sony.
But I’m having trouble with phone calls.
Calls are breaking up.
Maybe I need a day or two to figure out how to use them correctly.
But for the sound quality and price there’s nothing better, and I own Bose ,Beats and Sony.
Written by a customer while visiting jbl.com
Customer Rating
5
Complete, comfortable, good sounding earbuds
on April 20, 2022
Posted by: IbrahimB
from New York, NY
[This review was collected as part of a promotion.] Sound: These sound amazing straight out of the box without any adjustments. The lows/bass are very punchy, mids/vocals are very clear, and even high-hats at the highs are powerful. I also love that you can connect these to the JBL Headphones app and customize the sounds with the app's EQ. However, the lows don't get punchier compared to other JBL earbuds when I turned on my "bass heavy" EQ preset. That preset usually tests the limit and I would've liked it better if the earbuds had more bass when maxed out. At the same time, the earbuds don't get too loud, at least based on my experience. They are easily usable at the max volume, unlike other earbuds I own. Do I think they're not loud enough? No, they are definitely loud enough but some people might prefer a louder sound when listening.
[Microphone]: It's fine when used in quiet or not-so-busy areas but can't say the same about loud environments. The other side on the call struggled to hear me when I was outside and around a lot of background noise or on the bus.
[Microphone]: It's fine when used in quiet or not-so-busy areas but can't say the same about loud environments. The other side on the call struggled to hear me when I was outside and around a lot of background noise or on the bus.
Charging Case: It is a bit on the bulky and cheap side compared to my JBL Reflect Mini NC and Tune 115 TWS's cases. To put the size in a perspective, it is small in width but large in length and height. That was probably done in order for the earbuds to fit since they're shaped a bit differently and stick out of the ear more than other earbuds. The case is very lightweight but it doesn't feel high quality. The flip feels like it's going to snap in half and come out of its hinge when opening/closing the case. I also found it hard to open with one hand for convenience. The magnets and pins inside the case, however, snap the earbuds right into place and they start changing right away. There's an LED battery indicator on the charging case so you can see the charging process or how much charge the case has. However, the indicator is very small and it's hard to figure out exactly what percentage of battery the case is on. I definitely prefer LED dots over strip/horizontal indicators. The battery of the case is also not visible on the JBL Headphones app. So, it's a bit of a guessing game for the exact battery percentage of the case.
Battery life: By far, one of the best features of these earbuds. These do not die! The earbuds also fast charge so just in case you're able to kill them, you'll get the juice you need in minutes. Then, since these connect to the JBL Headphones app, you can see the battery percentage on each earbud. This comes in handy if you're using only one of them during your commute or working out, etc.
Side note: The orange USB Type-C charging cable that came in the box is very short.
Side note: The orange USB Type-C charging cable that came in the box is very short.
On-earbud control buttons: I love that they are customizable in the JBL Headphones app. There are different presets you can assign to each earbud such as one touch on the right to stop the music and tap twice to go to the next track and the same with the left earbud. However, I would've liked it a lot better if each tap was customizable instead of the presets. So, the playback control preset just focuses on stopping the track, going next and previous. Then, the volume control preset specifically focuses on volume. It would've been more convenient if one, two, three taps, and tap & hold gestures were left to the user to decide instead of compromising in between different options. Also, the earbuds have a large surface area on the outside where the touch controls work and the battery is located. So, it takes a little bit to find the exact spot of the touch controls but it's easy once you get used to it. Other than that, having the app connection definitely plays a huge role in enhancing the earbud experience.
Fit: Although these are sports earbuds, they fit quite nicely and comfortably. It is the most comfortable earbuds I have owned from JBL (compared to Reflect Mini NC, Live 300 TWS, Tune 115 TWS). Every part of the earbuds that go in your ear is covered by rubbers (soft ear tips material). Naturally, they feel more comfortable than other earbuds that do not have that rubber/padding. I had no problems having these on for a long period of time. I found the earbuds to be more comfortable by taking off the extra hook that they come with. Because of the twistlock feature, the earbuds stay in their place tightly so the hook felt unnecessary for me. It also made the earbuds more comfortable. But, the earbuds come with only one enhancer that has a hook. Providing another enhancer with a smaller hook might have allowed a better fitting. I'm using the earbuds with the no-hook enhancer but would've loved to see how much of a difference a comfortable hook could've made. Lastly, although the earbuds seem bulky, they are very lightweight and don't hang down or feel like they are going to fall. But, I would've preferred a slimmer structure/fit like the Reflect Mini NC.
Ambient Aware & WalkThru: Ambient Aware function is actually very useful on public transportation such as NYC subways, and busses or when you're taking a walk/running around a busy area. It enables you to be "aware" of your surroundings by allowing more outside noise. I would've preferred more noise to be let in but they get the job done. On the other hand, I don't use WalkThru a lot. I just pause the content and listen what’s around so I didn't find WalkThru convenient because you just don't hear any of the content when it's turned on. You are better off just pausing the music than having this feature on.
Overall, these are well-designed, lightweight, long-lasting (battery), comfortable, waterproof earbuds that I would easily wear every day. There are a few features that can be added such as noise cancelation, adding more customization for on-earbud controls, or adjusting the outside look, but at this price range, I have no problems. I would recommend this pair.
I would recommend this to a friend!
Written by a customer while visiting jbl.com