Customer reviews from jbl.com
JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Average customer rating
3.7
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
30
4 Stars
15
3 Stars
5
2 Stars
3
1 Star
13
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Customer Rating
1
Don´t buy it
on September 4, 2022
Posted by: DanielR6
A week ago I bought JBL Endurance Race TWS, unfortunately I could not try them on the day of purchase, I returned to my country and the left ear bud does not connect and does not work correctly, I have tried to communicate and find out if they have technical service in Ecuador and I have not been able. I would like my money back. I can read other reviews and they have had similar problems.
By Customer Support, September 5, 2022
Thanks for reaching out. The manual pairing procedure can resolve this. First, unpair the one earbud that is likely paired to your mobile and working. You must have forgotten about the endurance race in your BT menu. Triple press the right earbud to trigger TWS pairing mode quickly before it can connect with the previously connected BT device. Now turn your BT back on on your mobile device and power on both the left and right earbuds, which should automatically go into pairing mode and pop up on your discoverable BT devices. Choose the Endurance Race, and now both earbuds should be reconnected to your device. If the earbuds are disconnecting from each other, please check that both of the earbuds have charge to ensure continuous connection. If you need help, please reach out to our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
3
Great design/features but lack on low-end range
on April 14, 2022
Posted by: brian163
from Northern NJ
[This review was collected as part of a promotion.] I REALLY wanted to love these ear buds. They have everything going for them. A clever comfort design with the in-ear support loops, 10 hour rated run time with 20 hours of charge support on the charging case (with a graduated "light bar" charge state indictor instead of a simple single green/yellow LED), both standard round and molded ear gels, and they work with the JBL "Headphones" app (a bit of an odd moniker) to check exact battery status, toggle ambient noise cancellation , and adjust EQ. And while the mid and high range sound clear and crisp they unfortunately have little to no low end or "bass punch". The dynamic range is so heavily skewed to the mid-range that even when I went into the control app and set the bass levels as I high as they could go my reaction was, "is that it"? (And no, I am not missing a key point. The ear bud form factor is not as conducive as a studio quality headset for dynamic range. I'm simply comparing this to other ear bud sets that I have and the bass is distinctly underwhelming.) And even while keeping in mind these were designed and marketed as an ear bud geared towards active sport users (running, etc), I just can't praise their sound like I have with so many of JBL's other products from portable speakers to high-end gaming headsets. Honestly, I'd give the sound 2 stars and the design/features a 4-5, thus my 3 star rating.
No, I would not recommend this to a friend.
By Customer Support, April 14, 2022
Thank you for taking the time to provide us with your feedback. You may want to enhance these earbuds' audio output by using a 3rd party equalizer app which you can download from the Google Playstore or the Apple Store. We're always looking for ways to improve so we'll make sure to submit your feedback to our development team.
Written by a customer while visiting jbl.com
Customer Rating
4
So far we’re doing good!
on December 15, 2023
Posted by: Virshi
from VA
Still getting to know them as I purchased them as an I love myself present due to be “opened” on my bday. Well I couldn’t resist the wait and need lol yet it’s only been a few days of having them. So far I can say…They are more comfortable in my small ears, they don’t come loose, and music sounds so great. Phone calls were a major improvement from my previous set. I still have yet to play with the app and use the tapping features. I can update later…!
Written by a customer while visiting jbl.com
Customer Rating
1
Save your money
on October 8, 2022
Posted by: Maggs86
I have not even had them 24 hours and the left ear bud is not working at all.
By Customer Support, October 9, 2022
We're sorry to hear that the left earbuds of your JBL Endurance Race have stopped charging. Please check the contact terminals for any dirt and debris that may be causing them not to charge and use a cotton swab to clean the terminals. If you need more help with your device, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
2
Charging port completely unprotected from moisture
on May 25, 2024
Posted by: bob0914
from NC
The headphones work fine and stay in my ears better than id expected, but the problem is that they are marketed as dust and waterproof which seems to be the case with the earbud but the case itself isnt even close to either of those and due to what seems to be an unchangeable setting if the earbud go into standby mode there is no way to turn them on or reconnect them to a phone without putting them back into the case. I often leave the earbuds in and use them sporadically through the day for music or phone calls but if i stop doing either of those things i have to fish the case out of somewhere and fiddle with it and now the charge port is already corroding.
Response from jbl.comBy Customer Support, Customer Support, May 26, 2024
Thanks for your feedback on our JBL Endurance Race TWS. We're always looking for ways to improve, we'll make sure to pass this along to our development team. Additionally, we would like to work with you directly, please contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
Volume Up , way up !
on July 15, 2023
Posted by: Richie Bap
from Fort Lauderdale
I have a few JBL products I am ok with such as Bluetooth Speaker . These EarPods are hard to place in your ear but also not that great sound . I have to put the volume on 8-10 for full quality . Otherwise , I can’t hear on low . JBL has been falling short lately
By Customer Support, July 15, 2023
Our JBL Endurance Race comes with three sizes of ear tips and two sizes of enhancers. The ergonomic wing enhancer uses Twistlock technology to alleviate pressure point discomfort, giving you a better seal and stability for a superior all-day fit. We appreciate you taking the time to provide us with your feedback. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
1
Save your time and money
on September 23, 2024
Posted by: Anon55
I have had them for 48 hours I ordered them through my company’s employee appreciation website and used up all of my points I worked hard to earn to get these ear buds. They worked literally one day, they do not charge and they do not pair and I already tried manually pairing them though app, it does not work. I cannot get a new pair sent to me because I don’t have a order number because I got them off my company site. From reading other reviews it appears customer service does not actually want to resolve other peoples issues either. This whole thing sucks because I have JBL products that do work and that I do like but I don’t know how much I can trust JBL after this one.
Response from jbl.comBy Customer Support, September 24, 2024
Thanks for your feedback. We're here to help with your JBL Endurance Race TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back in the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
4
Audio is second to none!!!
on February 7, 2022
Posted by: Dgoodie
from Trenton NJ.
I got mine two days ago and they sound amazing.
But I’m having trouble with phone calls.
Calls are breaking up.
Maybe I need a day or two to figure out how to use them correctly.
But for the sound quality and price there’s nothing better, and I own Bose ,Beats and Sony.
But I’m having trouble with phone calls.
Calls are breaking up.
Maybe I need a day or two to figure out how to use them correctly.
But for the sound quality and price there’s nothing better, and I own Bose ,Beats and Sony.
Written by a customer while visiting jbl.com