Customer reviews from jbl.com
JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Average customer rating
3.5
(96 Reviews)
Rating breakdown 96 reviews
5 Stars
38
4 Stars
21
3 Stars
8
2 Stars
7
1 Star
22
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Customer Rating
2
Trouble Shooting Issues
on April 9, 2024
Posted by: Jake226
The sound quality is great but I have a problem where only one of the earbuds will play at a time. I followed some tutorials online to try and find a solution but havent been able to get them to work properly again. Really frustrating.
Response from jbl.comBy Customer Support, Customer Support, April 9, 2024
We appreciate your feedback. To reconnect the left and right earbuds of your JBL Endurance Race TWS. First, forget/unpair the headphones on your device then manually pair the two earpieces together. Take both earbuds out of the charging case and ensure they have sufficient battery then tap three times on each earbud simultaneously, and the LED indicator lights will start flashing Blue. This will put the earbuds in pairing mode and they will then attempt to re-establish the wireless connection between the left and right earbuds. If the issue remains, please contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Amazing
on May 19, 2024
Posted by: Clm90
Works great sounds amazing and fits really well. Love it
Written by a customer while visiting jbl.com
Customer Rating
1
Stupid design, just stupid
on June 19, 2024
Posted by: jgd927
from Virginia
Can't hear output, the volume is set so low and seemingly impossible to change.
Response from jbl.comBy Customer Support, June 19, 2024
We hear your feedback with our JBL Endurance Race TWS. We recommend using our JBL Headphones App to get the most out of your earbuds so you can also utilize the equalizer and other features through the app. If you need more help, please contact our customer support so we can assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
Stopped working
on July 21, 2024
Posted by: Alexis24
The earbud will eventually stop working. I have purchased 2 of these and randomly the right earbuds won’t play but can still control the left earbuds. I really liked them because they stay in place during runs but once they stopped working properly they are pretty much worthless. I’ve followed all the steps the fix the issue but it continues to happen.
Response from jbl.comBy Customer Support, July 22, 2024
Thanks for your feedback. We're here to help. Here are some troubleshooting steps that might help to isolate the issue with your JBL Endurance Race. Try connecting the headphones to other devices or try playing other music from other sources. You may also perform a reset with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If these steps don't work, to further assist you, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
4
They stay put for sure, but sound is just ok
on July 25, 2024
Posted by: J4K1
from Gainesville, VA
Bought these because of I have 2 JBL Charges that are awesome, so I figured I would give them a try. My latest Airpods were dying, so I did my due diligence and bought a pair of Sony's that supposedly were the best buy in the class. They won't stay in my ears no matter what I do, although the sound is really good. So I bought the JBLs hoping it would be a good combo of sound and staying put. They stay put for sure, which is miles ahead of the Sony's, but while the sound decent, it's not as good. Bass is not nearly as deep. But, that being said, my biggest irritation with the Sony's was them constantly falling out of my ears, so the JBL's are miles ahead of what I had.
Written by a customer while visiting jbl.com
Customer Rating
5
Good sound, easy to use with app.
on September 13, 2024
Posted by: Mubz
I bought this for my wife's bday. Works perfectly. Took a little time pair for some reason, even though I had paired my other JBL ear phones through the same steps. But may have been something I was doing incorrectly. But once it paired, everything went smoothly.
Written by a customer while visiting jbl.com
Customer Rating
5
Highly recommend these Buds!
on September 18, 2024
Posted by: swadeshade
I am buying my fourth pair of these. I have odd shaped ear canals and most buds fall out with movement no matter what I try, but these STAY PUT. The little inner ear hook helps this issue a lot. SO happy with this product. More importantly they sound fantastic. Love the multiple features for noise. They are a great price too! Score.
Written by a customer while visiting jbl.com
Customer Rating
3
Alright
on November 18, 2024
Posted by: Race Buds
I bought these a couple months ago. The sound quality is good. However, they don't fit in the ear well. In addition, the Bluetooth connection is weak
Response from jbl.comBy Customer Support, November 19, 2024
We appreciate your feedback. Our JBL Endurance Race comes with S/M/L ear tips. We would suggest trying out the different sizes of ear tips to have the desired fit. You can try the "Check My Best Fit" banner in JBL Headphones App to walk you through getting the best fit and will let you know when you've accomplished it. Regarding the connectivity issue, Bluetooth works best in open spaces. Walls, other devices, or distance can affect the connection. Try unpairing and re-pairing your earbuds. If the issue persists, connect them to another device. If that doesn't work, do a factory reset. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com