Customer reviews from jbl.com
JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Average customer rating
3.4
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
61
4 Stars
30
3 Stars
14
2 Stars
12
1 Star
36
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Customer Rating
5
on February 24, 2026
Posted by: Iphor
Great, long lasting earbuds, has the things to switch out if one is to big or to small. Love the ambient sound control which can be switched to talk thru on the app.
Written by a customer while visiting jbl.com
Customer Rating
1
Not good
on February 24, 2026
Posted by: BenInTheMountains
Had them almost 2 months. Right bud stopped working. Fit is not great and I've been pretty displeased all around. I haven't dropped them or mistreated them. Id suggest other options
Response from jbl.comBy Customer Support, February 24, 2026
Thank you for taking the time to provide us your feedback. We understand that the fit of our product did not meet your expectations. Our JBL Endurance Race TWS are designed to stay securely in your ears and come with three ear tip sizes (S, M, L) so you can find the best fit for your ear canal, which helps with both comfort and stability. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. Also, we'd like to work with you directly to address the issue with your right earbud. Please contact our customer support team here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
They sucked even on sale
on February 23, 2026
Posted by: TheWolf
The sound quality was super disappointing, person on end of call couldn’t hear a word I was saying. Honestly would’ve returned but wasn’t worth the hassle. I wouldn’t buy them again
Response from jbl.comBy Customer Support, February 24, 2026
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Endurance Race TWS didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need assistance with your unit, please contact our customer support here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Mostly great but that dialog pop up?
on February 21, 2026
Posted by: E1mer
from CA
The phones are great, but there is an annoying pop-up that occurs way too often with no explanation.
Written by a customer while visiting jbl.com
Customer Rating
2
Not compatible
on February 21, 2026
Posted by: Sandywise70
from Las Vegas
I was unhappy with the sound quality, and they didn’t fit my ears properly.
Response from jbl.comBy Customer Support, February 23, 2026
We appreciate your feedback on our JBL Endurance Race TWS. We understand that the sound quality and the fit of this product didn't meet your expectations. Our JBL Endurance Race TWS are designed to stay securely in your ears and come with three ear tip sizes (S, M, L) so you can find the best fit for your ear canal, which helps with both comfort and stability. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need assistance, please contact us here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
poor product quality
on February 20, 2026
Posted by: Miguel68
from San Francisco Ca
I bought these headphones a month ago, but they don't fit well and keep falling out. Also, there's a noise coming from them, like there's a problem with the speaker. I'll have to return them.
Response from jbl.comBy Customer Support, February 22, 2026
Thanks for your feedback. Our JBL Endurance Race TWS are designed to stay securely in your ears and come with three ear tip sizes (S, M, L) so you can find the best fit for your ear canal, which helps with both comfort and stability. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. We would like to work with you directly to address and know more about the noise issue you're experiencing with your JBL Endurance Race TWS and provide accurate troubleshooting steps. Please contact us here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Slidey earbuds that do not stay in
on February 17, 2026
Posted by: baileyso
I’m so happy I got these for free because these are the worst wireless headphones I have ever used. They do not fit in my ears, no matter the earbud size. No noise cancellation. Constantly falling out of my ears during a workout, and when I adjust, the music pauses and stops. 0/10
Response from jbl.comBy Customer Support, February 19, 2026
Hi, thank you for sharing your experience. Our JBL Endurance Race is designed specifically for sports and outdoor activity, which is why it does not include active noise cancellation. To give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the eartip slightly downward to make it easier to insert into your ear canal. Gently twist the earbud to fit it securely into the shape of your ear. Then, continue twisting the earbud into your ear canal to achieve the best seal and secure fit. Regarding the music pausing when you adjust the earbuds: the touch sensor on each bud controls play/pause with a single tap. When repositioning the earbuds during a workout, accidental taps can trigger this gesture. You can minimize this by adjusting the earbuds gently from the edges (not the touch surface). If you need more help, please contact us at https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible earbuds
on February 13, 2026
Posted by: HayesH
from NY state
These are by far the worst earbuds I've ever owned!
Terrible sound quality to start, earbuds will not retain a charge, constantly losing power to one bud or the other, product did not come with a charging cable as described. I would avoid
Terrible sound quality to start, earbuds will not retain a charge, constantly losing power to one bud or the other, product did not come with a charging cable as described. I would avoid
Response from jbl.comBy Customer Support, February 14, 2026
Thank you for your feedback. With TWS ear buds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease etc. It can be resolved by cleaning the contact points on the earbuds and charging case. It would also help the quality of sound improve. If this does not resolve the issue, feel free to contact our customer support for further assistance. https://support.jbl.com/us/en/#contact
Here is also the link of the detailed instructions for cleaning: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Here is also the link of the detailed instructions for cleaning: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Written by a customer while visiting jbl.com