Customer reviews from jbl.com
JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Average customer rating
3.4
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
61
4 Stars
30
3 Stars
14
2 Stars
12
1 Star
36
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Customer Rating
2
Ehh
on May 26, 2026
Posted by: Unsat
from Phoenix Arizona
None of the earbuds fit properly. They both fall out as you talk or run. Decent quality. Poor fit. Good battery life.
Response from jbl.comBy Customer Support, May 26, 2026
Thanks for your feedback. We understand that the fit of our JBL Endurance Race TWS did not meet your expectations. You can create a tight seal by inserting the eartip at a slight downward angle, gently twisting the earbud to match the shape of your ear, and continuing to twist until it feels secure. Try this with each of the included eartip sizes to find the best fit. After a few attempts, the process becomes quick and easy each time you put them on. If you need further assistance, please contact us directly here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
great sound and comfortable fit
on May 24, 2026
Posted by: txj12357
from WA state
These are really great quality for the price, and I appreciate the feeling of security I get knowing they are more durable (dust/water resistant). The fit is good for me with the wings and the medium tips--I tried the smaller ones because I expected, as a smaller person, to need those and the sound/fit was better with the mediums. They stay in well when I am running but they do block out all other sounds--for me and the environment I run in, that is a sort of safety issue so I will look into open-ear buds and use these for traveling or other times. And the battery life is so much longer than what I had. So I'm still glad I bought them!
Written by a customer while visiting jbl.com
Customer Rating
5
Talk about bang for your buck
on May 21, 2026
Posted by: d_hughes09
from Atlanta
Just got these today and out the box they already had a good charge on them. I'm already in the yard doing some yard work. Paired these to my phone, tuned in to Pandora and was blown away from the sound quality. The bass is good, treble is too. Made a test call to a buddy of mine and he said I sounded crystal clear. I'd definitely recommend these. They're easy to program through the online app. For this price, I'm highly impressed. Good job JBL!👏👏👏👏
Written by a customer while visiting jbl.com
Customer Rating
2
average quality, nothing special, low quality to p
on May 21, 2026
Posted by: wewew
from redmond wa
not worth the price at all:
average quality, nothing special, low quality to p
average quality, nothing special, low quality to p
Response from jbl.comBy Customer Support, May 21, 2026
Thank you for sharing your feedback on our JBL Endurance Race TWS. To get the best possible sound, create a tight seal by inserting the eartip at a slight downward angle, gently twisting the earbud to match the shape of your ear, and continuing to twist until it feels secure. Try this with each of the included eartip sizes to find the best fit. After a few attempts, the process becomes quick and easy each time you put them on. You may contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
4
on May 20, 2026
Posted by: Tintintin
They work well only complaint I have is the fit they sort of bother my ear canal when I’m wearing them.
Written by a customer while visiting jbl.com
Customer Rating
4
Amazing!
on May 18, 2026
Posted by: Nano2103
from Pharr, Tx
Wonderful earbuds! The audio us really good with nice balanced sound and deep bass when neet it. The design its pretty comfortable and solid. The only concern i found was how light and thin the charging case is and how weird the loop feels in the ear. Other than that the earbuds and well made and really good quality! Really happy with them.
Written by a customer while visiting jbl.com
Customer Rating
1
on May 17, 2026
Posted by: BigZ
from La
I bought this around a month ago and the left ear is almost impossible to hear. The right one is pretty quit but I can still hear out if it.
Response from jbl.comBy Customer Support, May 17, 2026
Thank you for bringing this to our attention. To get the best possible sound from our JBL Endurance Race, the most important step is achieving a secure, airtight seal by angling the earbud downward and gently twisting it into place. We recommend experimenting with all the provided ear tip sizes to find your perfect fit, as a proper seal instantly improves bass and clarity. If you’ve found that perfect fit but still notice a volume difference, the issue is typically caused by minor debris on the ear tip screen or a balance setting that needs to be centered in your app's accessibility menu. Taking a moment to clean the tips usually resolves this quickly and gets your audio back to a balanced, high-quality level. It appears that our colleague has sent you an email containing the detailed troubleshooting and the next steps. If you do not see it, please check your Spam or Junk folder.
Written by a customer while visiting jbl.com
Customer Rating
1
on May 5, 2026
Posted by: ELEL
from New Orleans
I do not like the sound quality or the fit. When I put them in it almost sounds like the outside noise gets louder. I tried all three sizing options and they still fall out of my ears. I would prefer a refund
Response from jbl.comBy Customer Support, May 6, 2026
Thank you for sharing your feedback on our JBL Endurance Race TWS. To get the best possible sound, create a tight seal by inserting the eartip at a slight downward angle, gently twisting the earbud to match the shape of your ear, and continuing to twist until it feels secure. Try this with each of the included eartip sizes to find the best fit. After a few attempts, the process becomes quick and easy each time you put them on. You may contact our customer support for further assistance.
Written by a customer while visiting jbl.com