Customer reviews from jbl.com
JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Average customer rating
3.4
(130 Reviews)
Rating breakdown 130 reviews
5 Stars
52
4 Stars
24
3 Stars
13
2 Stars
10
1 Star
31
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Customer Rating
1
Cheap material
on September 10, 2025
Posted by: Lostpharaoh
from Washington twp. NJ
I was very excited for them and They broke already
Response from jbl.comBy Customer Support, September 11, 2025
Thanks for bringing this to our attention. We'd like to work with you directly to address the issues you're experiencing with your JBL Endurance Race TWS. If needed, we'd also like to get more information so we can check your options. Please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible earbuds
on February 13, 2026
Posted by: HayesH
from NY state
These are by far the worst earbuds I've ever owned!
Terrible sound quality to start, earbuds will not retain a charge, constantly losing power to one bud or the other, product did not come with a charging cable as described. I would avoid
Terrible sound quality to start, earbuds will not retain a charge, constantly losing power to one bud or the other, product did not come with a charging cable as described. I would avoid
Response from jbl.comBy Customer Support, February 14, 2026
Thank you for your feedback. With TWS ear buds, charging issues are frequently caused by foreign matter on the metal charging contacts. This can include sweat, grease etc. It can be resolved by cleaning the contact points on the earbuds and charging case. It would also help the quality of sound improve. If this does not resolve the issue, feel free to contact our customer support for further assistance. https://support.jbl.com/us/en/#contact
Here is also the link of the detailed instructions for cleaning: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Here is also the link of the detailed instructions for cleaning: https://support.jbl.com/us/en/howto/true-wireless-headphones-cleaning-instructions-for-re-establishing-charging-us/000016909.html
Written by a customer while visiting jbl.com
Customer Rating
1
They sucked even on sale
on February 23, 2026
Posted by: TheWolf
The sound quality was super disappointing, person on end of call couldn’t hear a word I was saying. Honestly would’ve returned but wasn’t worth the hassle. I wouldn’t buy them again
Response from jbl.comBy Customer Support, February 24, 2026
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Endurance Race TWS didn't meet your expectations. We'll make sure to share your feedback with the appropriate team. If you need assistance with your unit, please contact our customer support here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
Great but not actually waterproof
on March 11, 2026
Posted by: Elsa22
from CA
I bought this product and have been really happy with it until it broke. The first time the earbuds suddenly stopped working and charging after coming in contact with water (not submerged). I was able to get new earbuds because they were still under warranty. Those worked great until just yesterday when they fell out of my pocket and into the shallow part of my community pool. Fished em out immediately and set them in sun to dry and then left them next to my dehumidifier for a few hours. Both the case and one earbuds still work but the other is completely dead. Won’t charge, won’t connect to anything. Very disappointed because the description of these headphones specifically describes them as ready for accidental drops into water. And now, my warranty is over so of course I can’t file for that and get a replacement. So great product just be very careful with water. Definitely not as waterproof as they claim to be….
Response from jbl.comBy Customer Support, March 11, 2026
Thank you for your feedback on our JBL Endurance Race and for bringing this to our attention. We would like to work with you directly, and we will send you an email shortly.
Written by a customer while visiting jbl.com
Customer Rating
1
Left earbud already having issues.
on March 18, 2026
Posted by: Leftearbud
Bought this on sale ealrier this month and the left earbud is already having issues. It's not at the same volume as the right earbud, would sometime produce no noise at all or worse produce a indescribable noise. Would not buy again.
Response from jbl.comBy Customer Support, March 20, 2026
Thanks for your inquiry. To get the best sound from your JBL Endurance Race, ensure a tight seal by angling the ear tip downward, twisting the earbud to fit securely, and maintaining that seal. If volume is still imbalanced, clean the contact pins with alcohol and a cotton swab, then dry them. Also, please check if the balance control of your source device's sound settings is set to default (centered). If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
1
on March 29, 2026
Posted by: Bob133
Did not last 1 day, right speaker blew out. Can play music too loud.
Response from jbl.comBy Customer Support, April 1, 2026
We’d like to help you with your JBL Endurance Race TWS. Please start by checking the equalizer settings on your phone and setting them to default. If you are using an equalizer in the app, try turning it off as well. We also recommend trying to connect your product to a different device or play audio using a different application. You may also try doing a Factory Reset. Take both earbuds out. Make sure that they are not connected to any Bluetooth devices. Press either the left or right earbud two (2) times, then hold it on the third tap for 5 seconds. Once done, put both earbuds back inside the charging case for 10 seconds while the lid is closed, and try pairing them again with your device to see if it fixes the issue. If the issue persists, please note that our products include a 1‑year manufacturer’s warranty from the date of purchase. Feel free to contact our customer support for further assistance. https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
5
Love It💜
on April 18, 2026
Posted by: TriniTingz
I am very pleased with my purchase. I been wanting to order them but my ears are so small I was scared.
Written by a customer while visiting jbl.com
Customer Rating
4
Audio is second to none!!!
on February 7, 2022
Posted by: Dgoodie
from Trenton NJ.
I got mine two days ago and they sound amazing.
But I’m having trouble with phone calls.
Calls are breaking up.
Maybe I need a day or two to figure out how to use them correctly.
But for the sound quality and price there’s nothing better, and I own Bose ,Beats and Sony.
But I’m having trouble with phone calls.
Calls are breaking up.
Maybe I need a day or two to figure out how to use them correctly.
But for the sound quality and price there’s nothing better, and I own Bose ,Beats and Sony.
Written by a customer while visiting jbl.com