Customer reviews from jbl.com
JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Average customer rating
3.7
(66 Reviews)
Rating breakdown 66 reviews
5 Stars
30
4 Stars
15
3 Stars
5
2 Stars
3
1 Star
13
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Customer Rating
1
Very User Unfriendly
on March 8, 2023
Posted by: ip67
from Maryland, MD
I rarely write bad reviews after retuning the item. But this item has wasting me 1 week trying to make it work and it does not. I have contacted the customer service and the agent has a strong non-American accent thus it was annoying to listen to with frustrations, furthermore, her communication style is extremely confusing for not answering the direct questions you asked for thus missed the point I would like to find out and the answer she gave me was incorrect either. She seems not able to answer a question by saying "Yes. it can do so" or " No. it cannot do so. The only way to have it done is ....". Customer can provide communication emails to prove what she meant by this.
When it comes to the product, it is under satisfactory. I have a Windows 10 PC, the charging progress is not showing, it always says 10%. The App does not have a place to show the percentage of charging either, although the customer service agent mentioned that there was. One of the most disappointed experience I have gotten.
When it comes to the product, it is under satisfactory. I have a Windows 10 PC, the charging progress is not showing, it always says 10%. The App does not have a place to show the percentage of charging either, although the customer service agent mentioned that there was. One of the most disappointed experience I have gotten.
By Customer Support, March 8, 2023
Thank you for bringing this to our attention. Our JBL Endurance Race charging percentage won't show on the JBL Headphones App. We currently have no Apps designed for PC yet. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Complete, comfortable, good sounding earbuds
on April 20, 2022
Posted by: IbrahimB
from New York, NY
[This review was collected as part of a promotion.] Sound: These sound amazing straight out of the box without any adjustments. The lows/bass are very punchy, mids/vocals are very clear, and even high-hats at the highs are powerful. I also love that you can connect these to the JBL Headphones app and customize the sounds with the app's EQ. However, the lows don't get punchier compared to other JBL earbuds when I turned on my "bass heavy" EQ preset. That preset usually tests the limit and I would've liked it better if the earbuds had more bass when maxed out. At the same time, the earbuds don't get too loud, at least based on my experience. They are easily usable at the max volume, unlike other earbuds I own. Do I think they're not loud enough? No, they are definitely loud enough but some people might prefer a louder sound when listening.
[Microphone]: It's fine when used in quiet or not-so-busy areas but can't say the same about loud environments. The other side on the call struggled to hear me when I was outside and around a lot of background noise or on the bus.
[Microphone]: It's fine when used in quiet or not-so-busy areas but can't say the same about loud environments. The other side on the call struggled to hear me when I was outside and around a lot of background noise or on the bus.
Charging Case: It is a bit on the bulky and cheap side compared to my JBL Reflect Mini NC and Tune 115 TWS's cases. To put the size in a perspective, it is small in width but large in length and height. That was probably done in order for the earbuds to fit since they're shaped a bit differently and stick out of the ear more than other earbuds. The case is very lightweight but it doesn't feel high quality. The flip feels like it's going to snap in half and come out of its hinge when opening/closing the case. I also found it hard to open with one hand for convenience. The magnets and pins inside the case, however, snap the earbuds right into place and they start changing right away. There's an LED battery indicator on the charging case so you can see the charging process or how much charge the case has. However, the indicator is very small and it's hard to figure out exactly what percentage of battery the case is on. I definitely prefer LED dots over strip/horizontal indicators. The battery of the case is also not visible on the JBL Headphones app. So, it's a bit of a guessing game for the exact battery percentage of the case.
Battery life: By far, one of the best features of these earbuds. These do not die! The earbuds also fast charge so just in case you're able to kill them, you'll get the juice you need in minutes. Then, since these connect to the JBL Headphones app, you can see the battery percentage on each earbud. This comes in handy if you're using only one of them during your commute or working out, etc.
Side note: The orange USB Type-C charging cable that came in the box is very short.
Side note: The orange USB Type-C charging cable that came in the box is very short.
On-earbud control buttons: I love that they are customizable in the JBL Headphones app. There are different presets you can assign to each earbud such as one touch on the right to stop the music and tap twice to go to the next track and the same with the left earbud. However, I would've liked it a lot better if each tap was customizable instead of the presets. So, the playback control preset just focuses on stopping the track, going next and previous. Then, the volume control preset specifically focuses on volume. It would've been more convenient if one, two, three taps, and tap & hold gestures were left to the user to decide instead of compromising in between different options. Also, the earbuds have a large surface area on the outside where the touch controls work and the battery is located. So, it takes a little bit to find the exact spot of the touch controls but it's easy once you get used to it. Other than that, having the app connection definitely plays a huge role in enhancing the earbud experience.
Fit: Although these are sports earbuds, they fit quite nicely and comfortably. It is the most comfortable earbuds I have owned from JBL (compared to Reflect Mini NC, Live 300 TWS, Tune 115 TWS). Every part of the earbuds that go in your ear is covered by rubbers (soft ear tips material). Naturally, they feel more comfortable than other earbuds that do not have that rubber/padding. I had no problems having these on for a long period of time. I found the earbuds to be more comfortable by taking off the extra hook that they come with. Because of the twistlock feature, the earbuds stay in their place tightly so the hook felt unnecessary for me. It also made the earbuds more comfortable. But, the earbuds come with only one enhancer that has a hook. Providing another enhancer with a smaller hook might have allowed a better fitting. I'm using the earbuds with the no-hook enhancer but would've loved to see how much of a difference a comfortable hook could've made. Lastly, although the earbuds seem bulky, they are very lightweight and don't hang down or feel like they are going to fall. But, I would've preferred a slimmer structure/fit like the Reflect Mini NC.
Ambient Aware & WalkThru: Ambient Aware function is actually very useful on public transportation such as NYC subways, and busses or when you're taking a walk/running around a busy area. It enables you to be "aware" of your surroundings by allowing more outside noise. I would've preferred more noise to be let in but they get the job done. On the other hand, I don't use WalkThru a lot. I just pause the content and listen what’s around so I didn't find WalkThru convenient because you just don't hear any of the content when it's turned on. You are better off just pausing the music than having this feature on.
Overall, these are well-designed, lightweight, long-lasting (battery), comfortable, waterproof earbuds that I would easily wear every day. There are a few features that can be added such as noise cancelation, adding more customization for on-earbud controls, or adjusting the outside look, but at this price range, I have no problems. I would recommend this pair.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
JBL Endurance Race
on April 1, 2022
Posted by: Andis876
from California, CA
[This review was collected as part of a promotion.] The JBL Endurance Race is a great wireless headphones for the active side of life but can be on the chill side as well. I am very active and these earbuds work great for me. Cycling or running i sweat a lot and the water proof is great which i like because it does not affect the sound quality. I like that there are extra Silicone tips for a closer fit and 10 Minutes on the charger give a 1 hour quick charge. I wish it was Wireless charge. Overall its a great earbud for both the active and chill side of everyday activities.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
The best sport earbud you can get!
on April 15, 2022
Posted by: Ron B
from Shavertown PA
[This review was collected as part of a promotion.] These are definitely the best sport earbuds I've used! The sound is fantastic!
What I love is the fit, These are just the right size. They stay in your ear great. The side controls are easy to use, and learn.
The volume goes nice and high. Too many earbuds I've used are just too quiet. With this being said, the smart ambient is an awesome feature. You can't even notice its on, until it makes you feel alert of your surroundings. A perfect feature to keep you safe on the streets!
My favorite part is the App integration. I can only speak for the Android version, but its awesome! This is the first EQ I've used that doesn't just lower the opposite sound spectrum of what you adjust.
I have zero cons on this set!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound, comfortable, and stay in place
on April 1, 2022
Posted by: djclarity
from Fargo, ND
[This review was collected as part of a promotion.] I have been using these for a few days now and I really like them. Once I found the fitment combination that was correct, they stay in place and are comfortable. They have excellent bass for listening to music and they are great for phone calls too. I do wish they were a little louder, because sometimes I am in a shop environment and it can be loud. I have used several True Wireless Headphones and these are the best for comfort and retention. They have the standard excellent JBL sound quality as well. I would absolutely recommend these headphones!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Great earbuds for the active lifestyle
on March 31, 2022
Posted by: DBrandt
from Two Rivers, Wisconsin
[This review was collected as part of a promotion.] These earbuds are fantastic for the active lifestyle. They stay fit and secure while cycling, skateboarding, or even just mowing the lawn. They have a nice full sound and are adjustable through the companion app. Battery life is good and recharging is so easy with the travel case. Overall this is a very nice setup.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
3
No Bass
on May 3, 2022
Posted by: BJ010
from New Jersey
I bought these about a week ago and have been trying to improve the bass but with no success. These had some nice features and great battery life, but unfortunately the low and mid-range sound quality just isn’t there. I installed the JBL software and played with the eq in the app but still can’t seem to improve the bass.
By Customer Support, May 5, 2022
Thanks for your inquiry. Our JBL Headphones app is compatible with Endurance Race TWS. You could try adjusting this by downloading a third-party EQ app on Play Store or App Store if you wish to adjust the bass. I'm afraid we don't have any app recommendations for you, however you may try searching on Google Play and Apple Store. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
4
Perfect Fit
on April 7, 2022
Posted by: JBL 215TWS
from Port St. Lucie, FL
[This review was collected as part of a promotion.] The earbuds connected quickly to my cellphone via BlueTooth, and they fit perfectly in my ears! The sound quality is amazing and I experienced little to no background noise or interference. The controls are easy to use. The Google voice assistant is very helpful. I like the fact they are waterproof. I use them while I took a swim and in the shower. The JBL App is great! I'm able to customize the sound with the EQ! great product.
I would recommend this to a friend!
Written by a customer while visiting jbl.com