Customer reviews from jbl.com
JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Average customer rating
3.4
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
61
4 Stars
30
3 Stars
14
2 Stars
12
1 Star
36
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Customer Rating
1
Very User Unfriendly
on March 8, 2023
Posted by: ip67
from Maryland, MD
I rarely write bad reviews after retuning the item. But this item has wasting me 1 week trying to make it work and it does not. I have contacted the customer service and the agent has a strong non-American accent thus it was annoying to listen to with frustrations, furthermore, her communication style is extremely confusing for not answering the direct questions you asked for thus missed the point I would like to find out and the answer she gave me was incorrect either. She seems not able to answer a question by saying "Yes. it can do so" or " No. it cannot do so. The only way to have it done is ....". Customer can provide communication emails to prove what she meant by this.
When it comes to the product, it is under satisfactory. I have a Windows 10 PC, the charging progress is not showing, it always says 10%. The App does not have a place to show the percentage of charging either, although the customer service agent mentioned that there was. One of the most disappointed experience I have gotten.
When it comes to the product, it is under satisfactory. I have a Windows 10 PC, the charging progress is not showing, it always says 10%. The App does not have a place to show the percentage of charging either, although the customer service agent mentioned that there was. One of the most disappointed experience I have gotten.
By Customer Support, March 8, 2023
Thank you for bringing this to our attention. Our JBL Endurance Race charging percentage won't show on the JBL Headphones App. We currently have no Apps designed for PC yet. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect fit
on January 23, 2023
Posted by: Jake4610
Love these they don't fall out and they sound great
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound and seamless Apple Watch connectivity
on January 15, 2023
Posted by: jmanoh
I've had these earbuds for several months. I use them when I run outdoors. I have trouble with some earbuds slipping out when I run. These stay put securely. The sound is excellent. I don't find the app useful since the default settings seem entirely adequate. Phone calls come through fine. I like that they connect effortlessly to my Apple Watch and stream Apple Music without me needing to carry my phone on runs.
Written by a customer while visiting jbl.com
Customer Rating
5
Great product better service
on December 3, 2022
Posted by: looneyboy
from Laurel Montana
I bought these earbuds about three weeks ago, and I absolutely love them. The sound quality is amazing. So many earbuds have really strong bass, but cant keep the mids and highs sounding good, these can! Bass is punchy and plentiful, mids and highs are clear and sharp. An amazing product. I also purchased a JBL go 3 and UPS lost it. I contacted JBL via chat, told them the situation and within 24 hours a new speaker was shipped to me. Very happy with the entire experiance.
Written by a customer while visiting jbl.com
Customer Rating
5
Great features!
on December 2, 2022
Posted by: bobtwentyseven
from New York, NY
I bought this a month ago and am so happy I did...
Written by a customer while visiting jbl.com
Customer Rating
1
Save your money
on October 8, 2022
Posted by: Maggs86
I have not even had them 24 hours and the left ear bud is not working at all.
By Customer Support, October 9, 2022
We're sorry to hear that the left earbuds of your JBL Endurance Race have stopped charging. Please check the contact terminals for any dirt and debris that may be causing them not to charge and use a cotton swab to clean the terminals. If you need more help with your device, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
4
Great!
on October 1, 2022
Posted by: Bone427
These are great earbuds however the only problem is sometimes it hard to tell which one is the R or L. Maybe have bigger letters or differening colors for the inside of each bud for us blind peeps. I love the feature where they are so easy to reconnect to phone if disconnected. Perfect!
Written by a customer while visiting jbl.com
Customer Rating
5
With these I am well pleased
on September 16, 2022
Posted by: coffeepastor83
from Wisconsin
I bought these based on the promise that they stay in your ears no matter what you are doing. I'm very pleased that they fit the bill, after a few weeks of testing them both stationary and while chasing my dog around the dog park. It took a couple tries to find the best fit, and each ear needs a different size, but I'm glad it came with various options to create the best fit. The sound is full and it's fun using the App (iOs capable) to try different sound qualities. The noise-cancelling feature will be very helpful when traveling on an airplane, but it is a little discomforting while out in the world where it's good to know what's going on around you, even with the ambience awareness adjusted. Overall, I'm glad I made a good choice in these earbuds. I'm a fan of JBL speakers anyway, this solidifies it.
Written by a customer while visiting jbl.com