Customer reviews from jbl.com
JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Average customer rating
3.5
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
61
4 Stars
30
3 Stars
13
2 Stars
12
1 Star
35
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Customer Rating
5
Great sound
on September 23, 2023
Posted by: CHhh
Excellent bass, great price. Much better sound than my old Jabra Elite 75t. Doesn't fit quite as well.
Written by a customer while visiting jbl.com
Customer Rating
4
Base was good until the fell out
on September 15, 2023
Posted by: Rustin
from Nacogdoches texas
Mine got messed up when I was working on something the fell out of my ear and base started to mess up
Written by a customer while visiting jbl.com
Customer Rating
1
Don't buy if you need help with setup and use
on September 14, 2023
Posted by: Tricked again
from NY
I'm someone who has never used wireless earbuds and could use some instructions on how to use these things. The instructions were crudely drawn pictures with hardly any text and the text was too small for me to read.
Products and companies that provide little to no service with hardly any instructions on how to use the product is a pet peeve of mine.
Products and companies that provide little to no service with hardly any instructions on how to use the product is a pet peeve of mine.
Do better JBL.
These will be returned tomorrow.
By Customer Support, September 15, 2023
We appreciate you taking the time to provide us with your feedback. We're sorry to hear that our JBL Endurance Race TWS didn't meet your expectations. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team. Once you remove the earbuds from the charging case, the earbuds will automatically turn on. To pair, go to your source device's Bluetooth settings and tap on "JBL Endurance Race TWS". If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Earbuds for small ears
on August 1, 2023
Posted by: Old Geek
I have been born with small ears. I’ve tried Raycon, AirPods #1&3 and wanted something to just stay in my ears while I mow or exercise. I saw the reviews for JBL Endurance Race 2 and decided to give them a try. What do you know, they stay in my ears. The sound is good (not an audiophile) and they are comfortable to wear for long periods of time
Written by a customer while visiting jbl.com
Customer Rating
2
Volume Up , way up !
on July 15, 2023
Posted by: Richie Bap
from Fort Lauderdale
I have a few JBL products I am ok with such as Bluetooth Speaker . These EarPods are hard to place in your ear but also not that great sound . I have to put the volume on 8-10 for full quality . Otherwise , I can’t hear on low . JBL has been falling short lately
By Customer Support, July 15, 2023
Our JBL Endurance Race comes with three sizes of ear tips and two sizes of enhancers. The ergonomic wing enhancer uses Twistlock technology to alleviate pressure point discomfort, giving you a better seal and stability for a superior all-day fit. We appreciate you taking the time to provide us with your feedback. We're always looking for ways to improve, and we'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
3
Great Features but Uncomfortable
on May 31, 2023
Posted by: Rev123
from los angeles
This has a lot of features I was looking for such as controlling the sound more and making it work better with my iphone . However, it is super uncomfortable, more than I expected and it doesn't seem to fit my ears very well. I just wish JBL took more time making these earbuds as comfortable as possible and to stay put better.
By Customer Support, June 5, 2023
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the fit of our JBL Endurance Race didn't meet your expectations. These earbuds come with a choice of 3 sizes of ear tips (S, M, or L) and 2 sizes of enhancers. You may choose the right size for your ears so that they will stay in your ears and not fall out. If you need more help with your device, please contact our customer support for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Very User Unfriendly
on March 8, 2023
Posted by: ip67
from Maryland, MD
I rarely write bad reviews after retuning the item. But this item has wasting me 1 week trying to make it work and it does not. I have contacted the customer service and the agent has a strong non-American accent thus it was annoying to listen to with frustrations, furthermore, her communication style is extremely confusing for not answering the direct questions you asked for thus missed the point I would like to find out and the answer she gave me was incorrect either. She seems not able to answer a question by saying "Yes. it can do so" or " No. it cannot do so. The only way to have it done is ....". Customer can provide communication emails to prove what she meant by this.
When it comes to the product, it is under satisfactory. I have a Windows 10 PC, the charging progress is not showing, it always says 10%. The App does not have a place to show the percentage of charging either, although the customer service agent mentioned that there was. One of the most disappointed experience I have gotten.
When it comes to the product, it is under satisfactory. I have a Windows 10 PC, the charging progress is not showing, it always says 10%. The App does not have a place to show the percentage of charging either, although the customer service agent mentioned that there was. One of the most disappointed experience I have gotten.
By Customer Support, March 8, 2023
Thank you for bringing this to our attention. Our JBL Endurance Race charging percentage won't show on the JBL Headphones App. We currently have no Apps designed for PC yet. We're always looking for ways to improve and we'll make sure to share your feedback with the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
5
Perfect fit
on January 23, 2023
Posted by: Jake4610
Love these they don't fall out and they sound great
Written by a customer while visiting jbl.com