Customer reviews from jbl.com
JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Average customer rating
3.5
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
61
4 Stars
30
3 Stars
13
2 Stars
12
1 Star
34
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Customer Rating
1
Slidey earbuds that do not stay in
on February 17, 2026
Posted by: baileyso
I’m so happy I got these for free because these are the worst wireless headphones I have ever used. They do not fit in my ears, no matter the earbud size. No noise cancellation. Constantly falling out of my ears during a workout, and when I adjust, the music pauses and stops. 0/10
Response from jbl.comBy Customer Support, February 19, 2026
Hi, thank you for sharing your experience. Our JBL Endurance Race is designed specifically for sports and outdoor activity, which is why it does not include active noise cancellation. To give you the best audio response, you must create a tight seal within your ear canal. To do this, angle the eartip slightly downward to make it easier to insert into your ear canal. Gently twist the earbud to fit it securely into the shape of your ear. Then, continue twisting the earbud into your ear canal to achieve the best seal and secure fit. Regarding the music pausing when you adjust the earbuds: the touch sensor on each bud controls play/pause with a single tap. When repositioning the earbuds during a workout, accidental taps can trigger this gesture. You can minimize this by adjusting the earbuds gently from the edges (not the touch surface). If you need more help, please contact us at https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
3
poor product quality
on February 20, 2026
Posted by: Miguel68
from San Francisco Ca
I bought these headphones a month ago, but they don't fit well and keep falling out. Also, there's a noise coming from them, like there's a problem with the speaker. I'll have to return them.
Response from jbl.comBy Customer Support, February 22, 2026
Thanks for your feedback. Our JBL Endurance Race TWS are designed to stay securely in your ears and come with three ear tip sizes (S, M, L) so you can find the best fit for your ear canal, which helps with both comfort and stability. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. We would like to work with you directly to address and know more about the noise issue you're experiencing with your JBL Endurance Race TWS and provide accurate troubleshooting steps. Please contact us here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
2
Not compatible
on February 21, 2026
Posted by: Sandywise70
from Las Vegas
I was unhappy with the sound quality, and they didn’t fit my ears properly.
Response from jbl.comBy Customer Support, February 23, 2026
We appreciate your feedback on our JBL Endurance Race TWS. We understand that the sound quality and the fit of this product didn't meet your expectations. Our JBL Endurance Race TWS are designed to stay securely in your ears and come with three ear tip sizes (S, M, L) so you can find the best fit for your ear canal, which helps with both comfort and stability. To achieve the best seal and secure fit, you must create a tight seal within your ear canal. To do this, angle the ear tip slightly downward to make it easier to insert into your ear canal, gently twist the earbud to fit it securely into the shape of your ear, and continue twisting the earbud into your ear canal. If you need assistance, please contact us here: https://support.jbl.com/us/en/#contact
Written by a customer while visiting jbl.com
Customer Rating
4
Mostly great but that dialog pop up?
on February 21, 2026
Posted by: E1mer
from CA
The phones are great, but there is an annoying pop-up that occurs way too often with no explanation.
Written by a customer while visiting jbl.com
Customer Rating
5
on February 24, 2026
Posted by: Iphor
Great, long lasting earbuds, has the things to switch out if one is to big or to small. Love the ambient sound control which can be switched to talk thru on the app.
Written by a customer while visiting jbl.com
Customer Rating
5
Great sound !
on February 25, 2026
Posted by: eric 65
from Ct
I bought them a mont ago to use while at gym love the fact they don’t feel like they are going to fall out and that they are water proof the only thing is there are not labeled left or right that I see I might be wrong !
Written by a customer while visiting jbl.com
Customer Rating
2
Never again
on February 25, 2026
Posted by: Any1706
from Albany ga
Had them for about 6 months never hold a charge dead in an hour or less got frustrated and through then in the trash! No more JBL anything for me!
Response from jbl.comBy Customer Support, February 26, 2026
Thanks for bringing this to our attention. We appreciate your input, and we'll make sure to forward it to the appropriate team.
Written by a customer while visiting jbl.com
Customer Rating
4
on February 28, 2026
Posted by: Carson68588
I got these for my birthday and they worked great and still sound great but one day I dropped them in the shop and they got a small amount of dust and metal shavings on them. Even after cleaning them many of many times they still don’t connect back to the case. Meaning they are left on all day IN the case and they still won’t connect to the case.
Written by a customer while visiting jbl.com