Customer reviews from jbl.com
JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Average customer rating
3.5
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
61
4 Stars
30
3 Stars
13
2 Stars
12
1 Star
35
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Customer Rating
4
The survived a washing machine
on February 2, 2024
Posted by: Willg95
from Pennsylvania
Bought these to use at work and at home as both a Bluetooth earpiece and tws headphones. I will tell you they have survived being run through a washer and the daily abuse of a tow truck operator. Only thing I had to do after accidently leaving them in a pair work pants was to let them dry out then charge them
Written by a customer while visiting jbl.com
Customer Rating
5
Way better than my airpods
on January 30, 2024
Posted by: Mrinmanda
from Detroit, MI
Switched to these ear buds when my airpods finally broke and it was one of the best decisions I've ever made. The battery life is so much longer, the sound quality is loads better, and I can wear them in the shower?!? I'm stoked about these bad boys honestly. I normally never go back to leave reviews for products but I'm genuinely so happy with this purchase I sought out a way to leave a review to let people know. So far, the only annoyance I have is the fact that the touch pad on the earbud to control volume/playback is a little too sensitive... Sometimes when I'm working out or when I'm in the shower something will hit it and it'll skip/pause the song or something. Otherwise, I'm really happy with the different silicone covers that come with it, because it was very easily customizable for my ears. The BIGGEST thing is the fact these ear buds turn off after not playing any sound for a while, so if you forget you have them in or you forget to put them back in the case they're not just constantly draining the battery. I sound like they're paying me to write this and I promise they're not. Maybe I'm just really geeked over the way technology continues to advance, but all I know is when I got my airpods, it felt like magic, and these earbuds blow airpods out of the water. I've had them for about 3 months and they're still working like the day I bought them. Overall, VERY happy with my purchase would absolutely recommend.
Written by a customer while visiting jbl.com
Customer Rating
3
Their Awesome! Until...
on January 9, 2024
Posted by: jewell08
from Dallas, TX
I love this earbud! They are some of the only moderately priced earbuds that truly last an entire workday without the need to recharge. I have small ears and they fit great, don't hurt and don't fall out. I have one set that I keep at my office and bought a second pair to use when I walk my dog. I've sung their praises to many people... However, that was before the problems started.
My only complaint is after six months they drop sound in one earbud. This has now happened twice. Since it's within the first year they'll send me new ones at no charge, but it's frustrating to be using them fine one day and the next day there's no sound. I guess I'll just keep sending them back until I can file a claim on the extra protection plan I bought to maybe buy something else.
My only complaint is after six months they drop sound in one earbud. This has now happened twice. Since it's within the first year they'll send me new ones at no charge, but it's frustrating to be using them fine one day and the next day there's no sound. I guess I'll just keep sending them back until I can file a claim on the extra protection plan I bought to maybe buy something else.
Response from jbl.comBy Customer Support, January 9, 2024
We're here to help with your JBL Endurance Race. A simple cleaning will almost always fix this problem. If cleaning doesn't solve the problem, the next thing to check is the balance control. This allows you to make one side louder than the other. Be sure that the left/right balance control is set to default (centered) on your Apps and Source device. For more help, you can reply directly to the email from our customer support for immediate assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Faulty sound.
on December 16, 2023
Posted by: Nidz124
I bought this and expected both speakers to work. But the right dies out at random times despite being fully charged. This issue happened within a week of first opening and using the brand nes headphones.
Response from jbl.comBy Customer Support, December 18, 2023
Thanks for your feedback. Please note that this is not normal for a unit that is recently purchased. We want to work with you directly, please contact our customer support for further assistance with your JBL Endurance Race TWS.
Written by a customer while visiting jbl.com
Customer Rating
5
Great Product
on December 16, 2023
Posted by: CDavis
Super easy to use. Great sound. Unbelievable sound quality.
Written by a customer while visiting jbl.com
Customer Rating
4
So far we’re doing good!
on December 15, 2023
Posted by: Virshi
from VA
Still getting to know them as I purchased them as an I love myself present due to be “opened” on my bday. Well I couldn’t resist the wait and need lol yet it’s only been a few days of having them. So far I can say…They are more comfortable in my small ears, they don’t come loose, and music sounds so great. Phone calls were a major improvement from my previous set. I still have yet to play with the app and use the tapping features. I can update later…!
Written by a customer while visiting jbl.com
Customer Rating
4
Great quality!
on December 1, 2023
Posted by: Ann16
Quality is exceptional! Easily connects to my phone with a simple setup. Are somewhat waterproof. I was mostly wondering if they would survive a quick swim. Handles up to 1 meter of water for 30 minutes.
The only downside is that my ears must be oddly shaped. They like to fall out sometimes but I think that may just be me.
The only downside is that my ears must be oddly shaped. They like to fall out sometimes but I think that may just be me.
Written by a customer while visiting jbl.com
Customer Rating
4
Awesome ear buds!!
on September 28, 2023
Posted by: JGarcia2662
from Texas
These ear buds are exactly what I needed for the gym. Great sound and they do not fall off. Great sound quality with good bass! JBL is simply the best.
Written by a customer while visiting jbl.com