Customer reviews from jbl.com
JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Average customer rating
3.5
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
61
4 Stars
30
3 Stars
13
2 Stars
12
1 Star
35
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for JBL - Endurance Race Waterproof True Wireless Sport Earbud Headphones - Black
Customer Rating
1
Disappointed
on May 1, 2025
Posted by: jgjg
The right ear bud stopped making sound about 5- 6 months after purchase. The warranty process was pretty simple and JBL replaced them quickly. However, about two months after receiving the new ones, the sound in the right ear bud got buzzy for a few minutes and then stopped working. I really liked the sound when they worked but I'll be trying a different brand.
Response from jbl.comBy Customer Support, May 1, 2025
This is not what we want you to experience with our JBL Endurance Race TWS. It seems that you need assistance with the right earbud, and we have sent you an email from hcgcustomersupport@harman.com in connection with your replacement. Please feel free to reply to that email or contact our customer support directly so we can assist you further with your concern. https://support.jbl.com/us/en
Written by a customer while visiting jbl.com
Customer Rating
1
Failed Product
on April 19, 2025
Posted by: FLPackerfan
Bought these at a casino "buy with player points" event. I've used them lightly (45 minutes per day) for about three weeks. Recently the right bud will suddenly stop working, giving me only a faint static sound. I return them to the charging case and next day they will work fine, for about 10 minutes. Then right ear bud fails again.
Response from jbl.comBy Customer Support, April 20, 2025
Thanks for your feedback. Resetting your JBL Endurance Race TWS may fix the issue, much in the way rebooting a computer or phone fixes many problems. To reset, with both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet to pair them again.
Note: RESET will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again.
If the issue remains, please contact us for further assistance, or you may file a warranty claim here: https://support.jbl.com/us/en/customer-service/warranty-request.html
Note: RESET will wipe all previous settings and pairings, so it will be necessary to pair your unit with your devices again.
If the issue remains, please contact us for further assistance, or you may file a warranty claim here: https://support.jbl.com/us/en/customer-service/warranty-request.html
Written by a customer while visiting jbl.com
Customer Rating
1
on February 15, 2025
Posted by: Julz10101
from Montana
I have had three pairs of these in two and a half years. They are easy to lose and this last pair made it about 9 months before dying. They are fragile. One fell on the ground and cracked. 10/10 would NOT recommend and will not be getting another pair.
Response from jbl.comBy Customer Support, February 16, 2025
Thanks for your feedback. We would like to work with you directly to address the issue with your JBL Endurance Race TWS. Please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat-S: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
3
Alright
on November 18, 2024
Posted by: Race Buds
I bought these a couple months ago. The sound quality is good. However, they don't fit in the ear well. In addition, the Bluetooth connection is weak
Response from jbl.comBy Customer Support, November 19, 2024
We appreciate your feedback. Our JBL Endurance Race comes with S/M/L ear tips. We would suggest trying out the different sizes of ear tips to have the desired fit. You can try the "Check My Best Fit" banner in JBL Headphones App to walk you through getting the best fit and will let you know when you've accomplished it. Regarding the connectivity issue, Bluetooth works best in open spaces. Walls, other devices, or distance can affect the connection. Try unpairing and re-pairing your earbuds. If the issue persists, connect them to another device. If that doesn't work, do a factory reset. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair them again. If you need further assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Save your time and money
on September 23, 2024
Posted by: Anon55
I have had them for 48 hours I ordered them through my company’s employee appreciation website and used up all of my points I worked hard to earn to get these ear buds. They worked literally one day, they do not charge and they do not pair and I already tried manually pairing them though app, it does not work. I cannot get a new pair sent to me because I don’t have a order number because I got them off my company site. From reading other reviews it appears customer service does not actually want to resolve other peoples issues either. This whole thing sucks because I have JBL products that do work and that I do like but I don’t know how much I can trust JBL after this one.
Response from jbl.comBy Customer Support, September 24, 2024
Thanks for your feedback. We're here to help with your JBL Endurance Race TWS. We recommend cleaning the contact pins on the case and earbuds using a cotton swab with alcohol. These pins are sensitive to dust. Please ensure the pins are dried before placing them back in the case. If you need more help, we'd like to work with you directly. Please contact our customer support for assistance.
Written by a customer while visiting jbl.com
Customer Rating
5
Highly recommend these Buds!
on September 18, 2024
Posted by: swadeshade
I am buying my fourth pair of these. I have odd shaped ear canals and most buds fall out with movement no matter what I try, but these STAY PUT. The little inner ear hook helps this issue a lot. SO happy with this product. More importantly they sound fantastic. Love the multiple features for noise. They are a great price too! Score.
Written by a customer while visiting jbl.com
Customer Rating
5
Good sound, easy to use with app.
on September 13, 2024
Posted by: Mubz
I bought this for my wife's bday. Works perfectly. Took a little time pair for some reason, even though I had paired my other JBL ear phones through the same steps. But may have been something I was doing incorrectly. But once it paired, everything went smoothly.
Written by a customer while visiting jbl.com
Customer Rating
4
They stay put for sure, but sound is just ok
on July 25, 2024
Posted by: J4K1
from Gainesville, VA
Bought these because of I have 2 JBL Charges that are awesome, so I figured I would give them a try. My latest Airpods were dying, so I did my due diligence and bought a pair of Sony's that supposedly were the best buy in the class. They won't stay in my ears no matter what I do, although the sound is really good. So I bought the JBLs hoping it would be a good combo of sound and staying put. They stay put for sure, which is miles ahead of the Sony's, but while the sound decent, it's not as good. Bass is not nearly as deep. But, that being said, my biggest irritation with the Sony's was them constantly falling out of my ears, so the JBL's are miles ahead of what I had.
Written by a customer while visiting jbl.com